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Not a good experience right from the checkin. The room was a good size but our room was situated on the road side and very noisy. The carpet and the upholstery on the chairs were both filthy and worn and the floors and walls needed cleaning to say the least.....there was even dog hair in the corners. ...
Upon check-in our room was not available as it was given to other guests with a similar last name. No big deal though, we got another room without any issues. Friendly reception staff. Housekeeping was terrible. We got dirty towels with make-up and mascara residues 3 days in a row. Bed was not made ...
Had a nice stay - room was comfortable and roomyMy son's room however was on a lower floor close to the elevator and was quite noisy at night (could have been something on the roof outside window)
Excellent stay at The Grand. Very nice hotel, perfect location for downtown shopping, restaurantsand events location. Very friendly, helpful staff.
We stayed in this hotel for one night when visiting Kelowna for a concert. We were not informed that the facility was undergoing major construction when we booked, which was disappointing, but the construction affected our stay very little. The rooms were clean and neat, and the beds comfortable. ...
-Staff were great-Noise transference between rooms, floors & hallways-Pool deck is UNSAFE with very slippery tile deck-Rooms was nice but came in to dirty towel on the floor
Great hotel, amazing location, room we had, layout was a a little odd but comfy.. Trying to replicate old style with new. Very clean, great duvets, not seen in many high end hotels these days. Welcome package for our dog was a nice surprise.. Amazing Sunday brunch, little pricey but great choices. ...
The location close to the beach and boardwalk are fabulous; we had a lovely view of the lagoon from our room. The hotel is close to downtown restaurants and shopping which was perfect for walking. The room was very clean, however, it was very dark and dated (dark wallpaper, heavy drapes, traditional ...
We will definitely be back. Everything was exquisite!
Stayed a single night while attending kids' soccer matches. Hotel was clean, staff were accommodating and friendly. I'd asked for a quiet room and was placed in a second-floor room that looked out over a small parking area; it was quiet enough and whatever sounds I could hear were easily masked by ...
We were travelling with 2 of our granddaughters - one 8 year old and one 19. The staff were very pleasant, we arrived in Kelowna about 3 hours earlier than we thought we would, and even though it was only 11:00, our room was ready . All four of us loved the pool area and the grand kids loved the ...
We found this hotel a little pricy for what it was. It looks like they are in the middle of renovating though; as some parts of the hotel are very nice while others feel like they have yet to be updated. The room was clean and the patio was very nice, while the bathroom was very disappointing. The ...
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