Ratings based on 403 Verified Reviews

3.5 out of 5
72% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Very nice rooms.

Posted Aug 17, 2017
Pros: As stated above
Cons: Let you clients know that the Breakfast is not included when you book through Expedia. The price seems a little high for what you get.
Location: Conveniently located close to 1-5.
The staff was friendly and helpful. Rooms were spacious, clean and comfortable. The breakfast was OK.
Comment from Hotel Management
Aug 18, 2017 by JS, Hotel Management
We sincerely appreciate your review. We are so glad you had a pleasant experience with our rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Next to bike/walk path

Posted Aug 17, 2017
Pros: Has restaurant on site that we did not use.
Location: Next to bike/walk path along river. Didn't have chance to explore much, but it looks real good.
Needed room in an emergency, when our RV broke down. Had had good experience with Red Lion in the past and rates were reasonable
Comment from Hotel Management
Aug 18, 2017 by JS, Hotel Management
Thank you for your positive review. We hope to see you next time under better circumstances.
2 out of 5
by A verified traveler from tennessee

Check in took long time due to not enough staff.

Posted Jul 26, 2017
Lots of maintenance issues and long waits. Ac very loud, lights not working.
Comment from Hotel Management
Jul 29, 2017 by JS, Hotel Management
Our sincerest apologies for the issues you had experienced. We will look into these issues and resolve them immediately. Thank you for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from shelton, wa

Older hotel just off I-5 in Kelso, WA.

Posted Jul 5, 2017
Pros: Good restaurant, free newspaper, indoor pool
Cons: Needs an update
Location: Easy on and off I-5 freeway. Lots of fast food and mall nearby.
Has two floors, indoor pool, full service restaurant, and small snack market. Older narrow rooms, most had two beds, writing desk, and full bathroom. Friday night is all you can eat prime rib for $28. Free local newspaper. You can hear some freeway noise if your room faces freeway. Vending machines may or may not have drinks.
Comment from Hotel Management
Jul 14, 2017 by JS, Hotel Management
Thank you for your review. We are in the works on updating the hotel. We are glad you enjoyed your stay with us and enjoyed our all you can eat prime rib Fridays.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Close to everything!

Posted Jul 5, 2017
Within a few minutes if Longciew,Rainier, Kalama, Woodland, Castle Rock, and a lovely drive to Mt. ST. Helens! I always stay here as it is one of the nicest local hotels close ro the I5 corridor.
Comment from Hotel Management
Jul 14, 2017 by JS, Hotel Management
Thank you for the lovely review. Our location is definitely a great one. Hope to see you next time you are traveling close to us.
1 out of 5
by A verified traveler

Nightmare

Posted Jun 26, 2017
Pros: when you walk in. appears clean
Cons: service. they are bare bones staff. and not even that.
the hotel was full for both nights. Not one room empty. There was one server for dining room, one person in the bar and would not allot you to bring a pizza in the hotel!!!! You had to call to allow air conditioning in 100 degree heat. it would appear they had it off so as not pay if didn't have to. Mtce person had to come in to "allow" it to work in the room.
Comment from Hotel Management
Jun 29, 2017 by JS, Hotel Management
Thank you for your review. Pizza is always welcome to be delivered to your room. Sorry we do not allow outside food or drink in the pool area. As for the AC unit, our sincerest apologies that it didn't work for you. We will work hard on the issues you experienced.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mattawa, WA

Great location.

Posted Jun 24, 2017
Bar/restaurant closed Sunday's all day. Great when it's actually open.
Comment from Hotel Management
Jun 28, 2017 by Jasmine, Hotel Management
Thank you for your review. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from NH

Nice, clean facility

Posted May 14, 2017
Spent 2nights here to hike and see Mt Saint Helen. Nice clean place, reasonable price, close to both hiking and amenities
Comment from Hotel Management
May 17, 2017 by Jasmine, Hotel Management
We are extremely glad to here you enjoyed your stay. Thank you for your feedback. Looking forward to your future stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Convenient and pleasant.

Posted May 5, 2017
Pros: room was very nice.
Easy access, back to freeway well marked. Room and staff were pleasant and helpful for locating restaurants and shopping.
Comment from Hotel Management
May 9, 2017 by JS, Hotel Management
We sincerely appreciate your positive feedback. We look forward to your future stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, Wa

nicest in the area

Posted May 1, 2017
We checked out other hotels, and decided the higher price is absolutely worth it. Staff was friendly and the room was clean, quiet and comfortable.
Comment from Hotel Management
May 4, 2017 by Jasmine, Hotel Management
We appreciate your positive feedback and look forward to seeing you in the future.