Ratings based on 489 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Posted Jan 7, 2018
Towels and wash cloths all had long hair on them. Toilet was clean if you looked at it normal, if you bent down it was dirty
Comment from Hotel Management
Jan 16, 2018 by JS, Hotel Management
Our sincerest apologies for your recent stay. We will look into these issues and fix them. Thank you for letting us know.
2 out of 5
by A verified traveler from Virginia

Posted Jan 5, 2018
Pros: Everyone was very friendly. The location was perfect for my needs.
Cons: See above.
Upon check-in, there were people fighting in the hallway. Several improvements could be made. 1. There were no instructions regarding tv operation - I had to go to front desk to get directions. 2. Laundry facility was adequate but no instructions for the washer. Would be helpful if amount of time per cycle was listed on both washer and dryer so we'd know when to check for completion. In addition, front desk had no change for machine operation. Had to wait for them to obtain coins. 3. Mattress and box spring should be thrown out. The most uncomfortable sleeping experience. I ended up sleeping sideways on the bed at the foot of the bed. 4. Room keys operate sporadically. Sometimes neither key worked for couple minutes. Access was terrible, both from the outside of the hotel as well as the room. .
Comment from Hotel Management
Jan 8, 2018 by JS, Hotel Management
We're sorry for the inconveniences you experienced with your stay here. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice overnight stop between PDX and Seattle

Posted Dec 31, 2017
One of the nicest hotels along the I-5 corridor between Portland and Seattle. It has a work out facility, a bar and restaurant, and outdoor pool in the summer months. There are higher end hotels in Olympia if you drive into the city more, but this is definitely convenient and easy for a one nighter. Room was a little dated but clean, with all the typical amenities. Staff is friendly and helpful.
Comment from Hotel Management
Jan 1, 2018 by JS, Hotel Management
Thank you for taking the time to let us know how we are doing. We hope to see you again the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kelso, WA

Nice hotel, convenient off of I5

Posted Dec 31, 2017
Very comfortable room, easy access, easy parking, good firm bef
Comment from Hotel Management
Jan 1, 2018 by JS, Hotel Management
We appreciate your wonderful review. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Everything went great and was convenient This was a last minute reservation
Comment from Hotel Management
Dec 11, 2017 by JS, Hotel Management
We are so glad to hear of your positive experience. Thank you for taking the time to review us and we hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Nov 29, 2017
Pros: Location. Phone charging stations in room. Free WiFi.
Cons: The vanity in the room is very low -- half way to my knees. The caulk work on the shower surround is clumsy and unattractive and needs to be redone.
Location: Near Kelso High School.
The hotel's location was convenient for us, as we were visiting family in Kelso. It is near shopping and restaurants. Front desk staff was friendly and helpful. Freeway noise was quite evident, though not enough to disturb sleep. Should I stay here again, I will request a room on the side that faces away from the freeway.
Comment from Hotel Management
Nov 29, 2017 by JS, Hotel Management
Thank you for taking the time to give us the feedback we need to make our guests more comfortable. We hope to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Coonvenient, comfortable, and friendly staff

Posted Nov 17, 2017
Warm and hospitable, comfortable and well tended rooms. Close by to shopping.
Comment from Hotel Management
Nov 21, 2017 by JS, Hotel Management
Thank you for taking the time to review us. We appreciate your feedback and hope to see you again in the near future.
3 out of 5
by A verified traveler

Not much to Roar about at the Red Lion

Posted Nov 10, 2017
Pros: TV was modern and the heater worked well.
Cons: Furniture was worn. A wadded up newspaper would provide better support than one of the bed pillows.
Location: Mountains, rain forest, Columbia River Gorge. Neat area.
Staff was friendly and the TV was good. The hotel and fixtures are dated and worn. It's okay. Not a lot of better options in the area.
Comment from Hotel Management
Nov 11, 2017 by JS, Hotel Management
Thank you for taking the time to review us. We are constantly trying to give our guests the best experience possible. We will work on these issues you experienced.
3 out of 5
by A verified traveler

Posted Oct 26, 2017
Pros: Close to family.
Cons: See above.
Location: I grew up here, not a lot but close to Portland.
It is old and has not been upgraded. My family and I have been staying here when visiting my own family who live in Longview/Kelso. I felt within just that past few months since I was last here, things are just going down hill. There was a lot of mold in the bathroom, which means there is other mold elsewhere. I hate to say that I will no longer being staying at this particular Red Lion! Note: The staff is wonderful!!!
Comment from Hotel Management
Nov 4, 2017 by JS, Hotel Management
Our sincerest apologies for your recent stay. We appreciate your honest review and will work hard on fixing the issues you experienced.
1 out of 5
by A verified traveler

Posted Oct 21, 2017
Had terrible experience, checked in late and was given a dirty room.
Comment from Hotel Management
Oct 24, 2017 by JS, Hotel Management
We're sorry for the inconvenience of your most recent stay. We appreciate your feedback.