- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last night I went to check in at your property and they had no record of my booking. After 30 mins I finally got in a room and they still had no record of my booking. The young lady at the desk was the only good part about your hotel. The room was disgusting and not clean at all. The room smelled horrible. The towels looked to be years and years old with stains on them. The shower head looked as it had never been cleaned and was so short I had to be on my knees to take a shower. The water temperature would not stay hot for a shower. The beds smelled terrible and sheets and pillows had stains on them. I have stayed all over the world in hotels and this was by far the worst experience. This morning I call to check out and after a hour on the phone the guy at call center had no idea what we wanted. He could not understand us. We speak perfect English. After a hour of simply trying to tell him we left and to check us out all he understood was we locked our keys in the room. Which had nothing to do with what we said. Then he gave us another phone number and no one answered that number. Worst experience ever. Will never go back and will post this review everywhere I can since I had to pay for this bad experience.