Ratings based on 303 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Sep 13, 2016
Very homy historical hotel in Seward , which is different from the commercialized hotels nowadays. We enjoyed our stay. Book the rooms with attached private bathroom.
Comment from Hotel Management
Oct 15, 2016 by Jed Wilde Manager, Hotel Management
Dear Guest, Thank you for choosing Hotel Seward! We are very happy you enjoyed our homey historic hotel, we take pride that we are a family owned and operated hotel apart from large hotel chains hotels Hope to accommodate you again, Jed Wilde Manager
2 out of 5
by A verified traveler from tx

Not so pleasant stay

Posted Sep 10, 2016
Do not book your room at historic wing if you want an attached bathroom. Paid a lot extra for an upgrade with attached Bathroom. Asked manager if I can pay the difference for the room. He did not budge. So paid a lot more than expected. It would be better to settle for Best Western (opp HS) cheaper, better view with better amenities.
Comment from Hotel Management
Oct 15, 2016 by Jed Wilde Manager, Hotel Management
Dear Sasa, I apologize you did not realize you reserved a room with a shared bathroom on the historic wing. I understand you chose to upgrade at peak season and had to pay for the upgrade and the rates are higher than the economical Historic wing. To upgrade to a different style of room guests simply pay the upgrade fee (the difference in rates) the only time we are unable to do this is when we are completely sold out. I hope we are one day able to accommodate you again and show you a better stay, Jed Wilde Manger
3 out of 5
by A verified traveler

Posted Sep 7, 2016 on Hotels
Good place to stay if you want to walk to everything. We stayed in the newer section so that was nice
5 out of 5
by A verified traveler

Posted Sep 7, 2016 on Hotels
Comment from Hotel Management
Oct 15, 2016 by General Manager, Hotel Management
Thank you for the 5 star rating! See you next time your travels bring you to Seward! Jed Wilde Manager
1 out of 5
by A verified traveler from Toronto

Disgusting having to share bathroom

Posted Sep 5, 2016 on Hotels
The bathroom was shared between 16 rooms! Dirty, no disinfection spray. I paid over $200 for one small room with twin beds. Terrible decor. Gross gross gross! Couldn't face the shower
Comment from Hotel Management
Oct 15, 2016 by General Manager, Hotel Management
Dear Guest, I am sorry there appear to be several misunderstandings. On the Historic side we do have 8 rooms that share the 4 public bathrooms. These rooms are not marketed at over 200 dollar, but rather 65 to 175 depending on season. This past winter we completely remodeled each of the individually locking bathrooms. Please look at the pictures regarding the bathrooms, I think this will show that they are not as you describe. Also, bathroom cleaner and disinfectant spray is available in all bathrooms for each guest convenience. In addition, we upgraded the lighting and bedding for our all of our historic rooms to make the stay more comfortable for our guests traveling on a budget in these economically friendly historic rooms. Best regards, Jed Wilde Manager
4 out of 5
by A verified traveler from L

Convenient hotel in Seward

Posted Sep 4, 2016 on Orbitz
Warm and welcoming staff with good facilities in downtown Seward. Close to one of the best restaurants there Cookery. Easy to access and picked us up from the train station upon arrival
Comment from Hotel Management
Oct 15, 2016 by Jed Wilde Manager, Hotel Management
Dear Guest, Very Glad to hear that you enjoyed your stay! We also do suggest next time you’re here to enjoy the convenience of our fine dining in house restaurant, Ms. Gene’s Place. Thank you Jed Wilde Manager
3 out of 5
by A verified traveler from Chicago, IL

Small rooms.

Posted Aug 29, 2016 on Orbitz
I felt the room was a bit too small for the price being charged.
Comment from Hotel Management
Oct 15, 2016 by Jed Wilde Manager, Hotel Management
Dear Bill, I apologize you felt the room was unfairly priced, but I assure you that we have many different room styles; each different in size and we do keep our rates competitive to the market around us. We hope you will try us again, Hotel Seward Jed Wilde Manager
1 out of 5
by A verified traveler

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Oct 15, 2016 by General Manager, Hotel Management
I am sorry we failed you with your experience at Hotel Seward. We are constantly looking on how to improve and only hope your travels bring you back to us so we can show you the real Hotel Seward Treatment. Jed Wilde Manager
2 out of 5
by A verified traveler

Beds too soft room smells

Posted Aug 26, 2016
Front desk not very friendly Beds too soft The place smells Restaurant too expensive and not very good
Comment from Hotel Management
Oct 15, 2016 by Jed Wilde Manager, Hotel Management
Dear Guest, I am sorry we failed you at the front desk and in the restaurant. We get quite a few compliments on our pillow-top beds, but we understand some require a little firmer bed. If asked we try to accommodate a request to help with that. I hope you will understand that being a smaller remote area everything has to be shipped in, so the cost must reflect in the prices. Our in-house restaurant (Ms Genes Place) now has a new chef with a new Menu, hopefully your travels will bring your back to Seward and we can make it up to you. Appreciate your input and will work at improving, Thank you Jed Wilde Manager
5 out of 5
by A verified traveler

What a great hotel!!

Posted Aug 22, 2016
We had the best trip. The hotel was perfect. My son loved it!
Comment from Hotel Management
Oct 15, 2016 by Jed Wilde Manager, Hotel Management
So happy you enjoyed your stay with us! Hope you got the change to also enjoy the attractions around us like the Sealife Center! Thank you for the 5 star review! Jed Wilde Manager