Ratings based on 286 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Beds too soft room smells

Posted Aug 26, 2016
Front desk not very friendly Beds too soft The place smells Restaurant too expensive and not very good
5 out of 5
by A verified traveler

What a great hotel!!

Posted Aug 22, 2016
We had the best trip. The hotel was perfect. My son loved it!
3 out of 5
by A verified traveler

Posted Jul 31, 2016
Surprised that we had a shared bathroom with others on the floor. I think only in the historic wing.
Comment from Hotel Management
Aug 22, 2016 by Jed Wilde Manager, Hotel Management
Yes on the Historic side we do have 8 rooms that share 4 bathrooms. This is because back in 1905 when that side of the hotel was built it was unheard of to have a bathroom in each room. Ever since then we have tried to keep that section of the hotel as original as we can while also providing the best to the guest. This past winter we completely remodeled each of the individually locking bathrooms to make things easier and more conformable for our guests traveling on a budget by staying in our historic rooms.
4 out of 5
by A verified traveler from Clovis, CA

Nice historic hotel

Posted Jul 26, 2016
Pros: I loved the location and the hotel staff. They were very knowledgeable. Room was clean and the bed was very comfortable.
Cons: Check out time a little later. 10 am is too early.
Location: This is a location for a lot of sight seeing experiences and fishing. Had a great time.
Staff was very friendly and helpful. Hotel restaurant service was very very slow and food was not very good. Fruit bowl that came with the meal was going bad, watermelon and cantaloupe was milky and slimy. We didn't eat it. Very expensive for the amount of food served.
Comment from Hotel Management
by mary, Hotel Management
Dear Karen, Thank you for your input. 11am is our regular check out. The 10 am check out is usually associate with a courtesy upgrade, I apologize if that was misunderstood on check out. I am extremely sorry to hear of your experience in our restaurant, I wish you had brought to management attention that day., so I could have assisted with correcting this issue. I have addressed it with the Chef, as there is no excuse for missing this. I sincerely apologize. I hope that this helps everyone to know to speak with a manager if there is something wrong so it can be corrected immediately. Thank you for help, Mary
4 out of 5
by A verified traveler from Melbourne, Australia

Great location

Posted Jul 21, 2016
Cons: Not being able to get a guaranteed check-in time until 4 pm is late and would be much better for travellers if this could be earlier, say 2 pm.
Location: Well located in the heart of town and easy access to tours, etc.
Staff were very helpful with any requests. Hotel has "old world" charm and very comfortable, even the shared facilities rooms.
Comment from Hotel Management
by Mary, Hotel Management
Dear Lyn, Thank you for your comments. I realize 4 may seem late but please consider that staff has to clean the rooms and we do our best to get rooms on line sooner if possible. The 4pm check in is standard in most hotels to accommodate the turn over of the hotel. Thank you again, appreciate your staying with us, Mary
3 out of 5
by A verified traveler

Historic building

Posted Jul 20, 2016
Walls very thin, strange smell in lobby. Cool old building just forget about getting any sleep. Hated sharing a bath. Yuk
Comment from Hotel Management
Jul 22, 2016 by Mary, Hotel Management
Dear Guest, I apologize if you did not realize you choose a room with the use of a shared bathroom in the Historic Wing. These historic rooms rooms are usually chosen because they are the most economical. I appreciate that you see the historic hotel is cool, but realize it has some short comings. The Historic Wing is older construction with 20 rooms, some with bathrooms and 8 without and my living quarters The 4 public bathrooms where completely renovated this spring along with other upgrades. We are always working on improving the hotel. When someone comes that did not realize the description of the room they reserved said room has use of shared bathrooms, meaning no bathroom in room. Things about the hotel can seem to be disappointing. I wish I could do something more to be sure guest have read and understand that if the choose the lowest priced room it will be one that is Euro Style, no bathroom in room. This is part of the history of the hotel. As a note we do have the newer Alaska Wing with 38 other rooms all with full amenities. Since price appears to be the determining factor when a room is reserved, I ask everyone to please read your confirmations. We truly we want our guest to have a good visit and have the right room for their stay. Appreciate your input, Mary
4 out of 5
by A verified traveler from CT

Very nice hotel in older part of Seward

Posted Jul 20, 2016
Pros: Great staff. Great accommodations. Located in the best section of Seward.
We stayed in the older, un-renovated section of the hotel. We were lured by the cost benefit over the renovated part of the hotel and other hotels in Seward. The older section has only 2 community baths on each floor. Each bath was nice enough, but I admit to being concerned that there would be back-ups at the bathrooms that provided both the toilet and shower facilities. The hotel is not air conditioned. On top of that, our room was directly above the kitchen hood exhaust fans. So, it took some open-mindedness and patience to see that none of these potential issues ended up being real concerns. We loved the hotel and were very pleased we chose the older section to stay. We almost never saw both bathrooms occupied simultaneously and when it happened, there were other rooms in the hotel for emergencies. The exhaust vent never sent odors outside the hotel. The restaurant with the hood vent was from Mrs. Gene's (great breakfast). Even though we stayed during a "warmer" time in Seward, the temperatures were suitable for comfortable sleep without air conditioning. The location of the hotel was perfect. It was away from the newer town crowd that was less interesting to us. Seward was one of our favorite find towns in the USA (think Ouray, CO with an ocean). The Hotel Seward added to the charm of the town. We really enjoyed our stay. We were pleased with the accommodations and would definitely stay there again. We prefer the older wing.
Comment from Hotel Management
Jul 21, 2016 by Mary, Hotel Management
Dear Greg, Thank you for your comments. The historic side does add charm and has a special warmth for me. The weather has caused some challenges this year. But over all we have been blessed that most guest have enjoy there stay with us. As a small family hotel we always want our guests to have a happy visit with us. Thank you again, Mary
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Pros: Close to restaurants and beach. Very quiet.
Cons: Bathtub did not drain properly
Location: Great choice of restaurants and bars
Only stayed one night and wish we could have stayed another to explore the town more
Comment from Hotel Management
Jul 18, 2016 by Mary, Hotel Management
Dear Guest, Thank you. I apologize for the drain issue. We installed new pop down tub drains and some times they stick. Plumbing issues are every hotels concern, Appreciate the input. Happy you enjoyed your stay, Mary
4 out of 5
by A verified traveler

Posted Jul 11, 2016
Very charming hotel. Great location, friendly staff with an old school feel.
Comment from Hotel Management
Jul 18, 2016 by Mary, Hotel Management
Dear Guest, Thank you. We are a small family hotel and always trying to improve. Hope to see you again, Mary
3 out of 5
by A verified traveler from Oregon

Nice hotel close to the docks

Posted Jun 23, 2016
Only downside was no fan or air conditioning and with the high humidity it got a bit stuffy.
Comment from Hotel Management
Jul 18, 2016 by Mary, Hotel Management
Dear Sue, Thank you, we are always trying our best. I am sorry the hotel does not have air conditioning. But each room does have a fan. Some how it must have been missed. With the surprisingly warm summer and little wind things have been warm In Alaska. Will continue to make improvements, Mary