“While the rooms are excellent and clean, we did not receive the exact type of rooms that we had booked. Even though the description & photos described that the rooms carry certain amenities, they didn't. Reception refused to assist saying they're unable to do anything since it's booked through Hilton Grand Vacations. They just give you numbers to contact which when contacted could not provide any help either. Only one guy at the reception assisted me in trying to get in contact with Hilton Grand……
“The Owner was not very pleasant and polite. She needs to learn humility and be more hospitable. The room need to smell more fresh, floor needed sweeping because hair and dust was on it. Why did I pay $90 US just to sleep 4 hours until my flight was ready, just to feel like I am begging her to stay or like I am bothering her?
Place is okay but she needs to learn proper customer service.”
“The room is not clean at all. You can't see the ocean from your room or house which you must be careful when you decide to book. The host is not friendly as they come from New York and all they care is only money.”