Kendall Vacations from $448

The hotel was nice & a good value, however, the security staff patrolling the parking garage treat hotel guests like criminals because they have a bad element in the area. I’m a very seasoned traveler and I’ve never been told I have a time limit at my vehicle and I should “go in the hotel or leave” Mind you, the security staff looked like homeless people with a reflective vest. If I was the hotel manager I would be more concerned about them than their guy

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

Really nice staff! Room is really huge and clean