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Reviews of Holiday Inn Express & Suites New Orleans Airport South, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites New Orleans Airport South, an IHG Hotel
110 James Drive E, I-310 Exit 2 HWY 61 East, Saint Rose, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1001 reviews" "
Rating 8 - Good. 244 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verlance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best holiday inn I’ve stayed in! Great staff, great room, breakfast was awesome!
Stayed 1 night in Apr 2024

8/10 Good

gloria

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 22, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Anaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rachael Gray, AGM on Apr 22, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Julie, Lima

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 19, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Karla

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was super nice and checked me in less than 5 minutes she was efficient I would gladly recommend this hotel by far the best experience
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 18, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

4/10 Poor

Kimberly

Disliked: Staff & service, amenities
I booked this hotel over another in the area specifically because they said they had a 24 hour hotel shuttle and offered toiletries (I needed toothpaste). They didn’t have either. I wish I would have chosen the other hotel.
Response from Rachael Gray, AGM on Apr 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Orleans Airport South.I would like to start by apologizing to you for not meeting your expectations, and especially for not having toothpaste at the desk and the inconsistencies with our airport shuttle. We are working hard to resolve this issue and trying to quickly return to offering the service you have come to expect from our Holiday Inn Express and Suites St. Rose. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Again, thank you for choosing Holiday Inn Express New Orleans Airport South and for the opportunity to respond. Sincerely,Rachael GrayAsst. General Manager

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful rooms were clean and beds were very comfortable.
Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Apr 17, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Brianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rachael Gray, AGM on Apr 17, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service
Property is a little older and could be updated. There really isn’t anything around to walk to or get food, but Uber eats delivery was a good option. Fair price for the proximity to the airport.
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 15, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rachael Gray, AGM on Apr 16, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The hotel was very nice and clean. The hotel staff was very friendly and very nice. The breakfast was the best I had from any other place we stayed. We will be staying here for now on.
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 22, 2024
Thank You for your Amazing feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
All was good.
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 15, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Maxwell

Liked: Cleanliness, property conditions & facilities
Good overall experience
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 15, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Arlene M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rachael Gray, AGM on Apr 15, 2024
We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 15, 2024
Thank You for taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 15, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Barbara, Holden

Traveled with partner
Property is clean and in a very clean, safe-looking area.
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 10, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Easy airport access, clean, comfortable
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 9, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Lonina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 9, 2024
Thank You for your feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

6/10 Okay

Shardel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The price was too high.
Stayed 1 night in Apr 2024
Response from Rachael Gray, AGM on Apr 9, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and the opportunity to respond.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so clean and quiet.
Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Mar 29, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Karrie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All staff was welcoming and helpful!
Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Mar 25, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.Sincerely,Rachael GrayAsst. General Manager

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an early morning flight into town with a reservation that evening at this hotel. The hotel picked us up from the airport and let us check in early to our room. Very impressed with the staff.
Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Mar 21, 2024
Thank You for your awesome feedback. We appreciate you taking the time to complete a survey and letting us know how much we exceeded your expectations. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.Sincerely,Rachael GrayAsst. General Manager

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite and helpful. Property was clean. Room seemed new or recently refreshed. Bed was comfy. Great location close to the airport. Will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Mar 21, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

6/10 Okay

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Mar 19, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and apologize for failing to exceed your expectations. Thanks for the opportunity to respond and we hope to have the chance to welcome you back again soon!

10/10 Excellent

Lindsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. The bed was comfortable for me. It was quiet. The shower was great! The water was hot and the water pressure was great. The staff at check in was super nice and check in was smooth.
Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Mar 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Orleans Airport South. We're excited that you enjoyed your stay, and we especially appreciate you for taking the time to give us your kind words and Amazing feedback about our team and hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We will definitely share and celebrate your review with our entire team. Thank you again for the opportunity to serve you. We enjoyed having you here and can't wait to serve you again soon. Sincerely,Rachael GrayAsst. General Manager

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean and staff was nice
Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Mar 18, 2024
Thank You for staying with us and for taking the time to give us your awesome feedback. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, very warm atmosphere, and very warm staff. The room is most comfortable, spacious, very modern.
Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Mar 15, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Apr 1, 2024
Thank You for your kind feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

4/10 Poor

Dennis

Stayed 1 night in Mar 2024
Response from Rachael Gray, AGM on Apr 1, 2024
Thank You for staying with us and for taking the time to give us your constructive feedback. We appreciate your business and the opportunity to respond. We hope to have another chance to serve you the way you have come to expect from our Holiday Inn Express and Suites St. Rose. Sincerely,Rachael GrayAsst. General Manager

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and comfortable
Stayed 3 nights in Feb 2024
Response from Rachael Gray, AGM on Mar 4, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Harland

Traveled with family
Liked: Amenities, property conditions & facilities
Super safe. Needs better food choices nearby
Stayed 1 night in Feb 2024
Response from Rachael Gray, AGM on Feb 28, 2024
Thank You for your feedback. We appreciate you taking the time to complete a survey. We sincerely apologize that there are no good food choices nearby. We surely agree and are seeking a lessee for the restaurant next door. We hope you will come back soon to give us another chance to serve you the way you have come to expect from our Holiday Inn Express & Suites St. Rose. Thanks again for the opportunity to respond, we enjoyed having you here, and look forward to Welcoming you back soon!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rachael Gray, AGM on Feb 28, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Marshall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite and accommodating. They had rooms prepared so they allowed us to check in early. Coming in from a cruise this was nothing short of wonderful. We were able to access our rooms so we could relax for the day.
Stayed 1 night in Feb 2024
Response from Rachael Gray, AGM on Feb 26, 2024
Dear Marshall,Thank you for taking the time to tell us about your experience at Holiday Inn Express New Orleans Airport South. We're excited that you enjoyed your stay, and we especially appreciate you for taking the time to give us your kind words and Amazing feedback about our team and hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We will definitely share and celebrate your review with our entire team. Thank you again for the opportunity to serve you. We enjoyed having you here and can't wait to serve you again soon. Sincerely,Rachael GrayAsst. General Manager

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't stay long enough to give a great review since we basically just spent the night to hop a plane in the morning but staff was excellent and served our needs.
Stayed 1 night in Feb 2024
Response from Rachael Gray, AGM on Feb 26, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Scott, Allliston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel by the airport. Staff were friendly and welcoming.
Stayed 2 nights in Dec 2023
Response from Rachael Gray, AGM on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Orleans Airport South. We're excited that you enjoyed your stay, and we especially appreciate you for taking the time to give us your kind words and Amazing feedback about our team and hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We will definitely share and celebrate your review with our entire team. Thank you again for the opportunity to serve you. We enjoyed having you here and can't wait to serve you again soon.

10/10 Excellent

Christian

Stayed 2 nights in Feb 2024
Response from Rachael Gray, AGM on Mar 21, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Steve

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff is extremely nice.
Stayed 1 night in Feb 2024
Response from Rachael Gray, AGM on Feb 19, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Marshall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were knowledgeable and very helpful! Joann was outstanding at the front desk! She was so incredibly knowledgeable and helpful. She helped coordinate our dining, activities and ground transportation. She should be commended for her service.
Stayed 1 night in Feb 2024
Response from Rachael Gray, AGM on Feb 19, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Orleans Airport South. We're excited that you enjoyed your stay, and we especially appreciate you for taking the time to give us your kind words and Amazing feedback about our GM, Joann, our team and the hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We will definitely share and celebrate your review with our entire team. Thank you again for the opportunity to serve you. We enjoyed having you here and can't wait to serve you again soon. Sincerely,Rachael GrayAsst. General Manager

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient hotel with friendly and gracious staff
Stayed 1 night in Feb 2024
Response from Rachael Gray, AGM on Feb 16, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Ray

Stayed 2 nights in Feb 2024
Response from Rachael Gray, AGM on Mar 21, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Floyard Mae

Liked: Staff & service, property conditions & facilities
The hotel is very clean the staff was excellent
Stayed 6 nights in Feb 2024
Response from Rachael Gray, AGM on Feb 16, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

8/10 Good

Bria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rachael Gray, AGM on Feb 16, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Jojo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice they cleaning the property everyday. I will recommend anyone to go there.
Stayed 4 nights in Feb 2024
Response from Rachael Gray, AGM on Feb 8, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great staff, easy airport access
Stayed 1 night in Jan 2024
Response from Rachael Gray, AGM on Feb 7, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

8/10 Good

Grovitt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Rachael Gray, AGM on Feb 6, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Sherri

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was extremely clean and comfortable. Quiet. In commercial area but close to anything you may need. Highly recommend this hotel. Staff was extremely friendly and helpful, they made us feel like we were home.
Stayed 5 nights in Jan 2024
Response from Rachael Gray, AGM on Jan 31, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

10/10 Excellent

Makelia

Liked: Cleanliness, amenities
!
Response from Rachael Gray, AGM on Jan 31, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and look forward to welcoming you back soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rachael Gray, AGM on Jan 25, 2024
Thank You for your wonderful feedback. We appreciate you taking the time to complete a survey. We enjoyed having you here, and we can't wait to welcome you back again soon! Thanks again for staying with Us.

8/10 Good

Deborah

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Rachael Gray, AGM on Jan 25, 2024
Thank You for staying with us and for taking the time to give us your feedback. We appreciate your business and look forward to welcoming you back soon!