Ratings based on 265 Verified Reviews

4.1 out of 5
75% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay

Posted Oct 17, 2017 on Orbitz
Room was okay. What I didn’t like was when I check my credit card balance they had charge me for the room . I book this room on Orbitz and paid them . When I called the hotel they said they had made the mistake and would credit me back . If I hadn’t checked they would have charge me,. That’s not good business .
4 out of 5
Recommended
for Everyone
by A verified traveler from gainrsville

Great bed and pillows

Posted Oct 17, 2017
Nice beds and pillows which makes a good nights sleep.... like the bigger tv too
Comment from Hotel Management
Nov 13, 2017 by Fenil N, Hotel Management
Hello shop girl, I wanted to thank you for choosing to stay with us while visiting Kennesaw. I'm glad to hear you enjoyed your stay and enjoyed the amenities we have to offer!
2 out of 5
by Jessica

Need improvement.

Posted Oct 9, 2017 on Hotels
First room, air conditioner was broken and beds were highly uncomfortable. Second room, toilet wouldn’t flush and I called the front desk, they came up and handed me a plunger. Not the way I would have handled the situation. They also closed the pool and the hot tub, saying “it was out of season”. Not to mention they were replacing all the shingles in the roof all weekend long. Needless to say we had a very restless trip.
Comment from Hotel Management
Oct 17, 2017 by Mike, Hotel Management
Dear Jessica, Thank you for your comments. I do apologize for any inconveniences you experienced during your time with us. Our goal is to always provide first in class service and accommodations to all of our guests and I do apologize for falling short of that. I have spoken to our front office and engineering team as we did not handle your situation properly. We will continue to train our team members and will continue to improve our services. Sincerely, Fenil - GM
4 out of 5
by Marilynn A

A nice, adequate place to stay.

Posted Oct 4, 2017 on Hotels
It was 90 in Kennesaw that weekend - but the hotel swimming pool was condemned. Rats!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lewiston, Maine

It was nice

Posted Sep 16, 2017
We flew into Georgia for a wedding and we stayed at Fairfield for 3nights. We were there a few days before hurricane Irma and left the morning that she coming through. The room was very nice as was the staff. They notified the guests of a potential hurricane threat and handed out a safety flyer on do's and don'ts of thier hotel. The wedding went off without a hitch and our room was very nice. The flight out was a little bumpy and we were told they closed the Atlanta airport right after we took off. Great price, great room, Wonderful trip. Curt E.
Comment from Hotel Management
Nov 13, 2017 by Fenil N, Hotel Management
Hello Curt, Thank you for choosing to stay with us while visiting Kennesaw, GA! I'm glad you enjoyed your stay and the wedding went on without any issues. I invite you to come back and stay with us again for your future trips our way. Sincerely,
3 out of 5
by A verified traveler

Escape from Irma

Posted Sep 11, 2017 on Orbitz
Hotel is a little dated, elevator still has carpeting, breakfast not great
Comment from Hotel Management
Sep 14, 2017 by Fenil N, Hotel Management
Hello, I'm sorry to hear our hotel fell short of your expectations and our breakfast was not so great. Thank you for taking the time to leave us feedback. I will ensure your comments are addressed with our team members for improvement. Sincerely,
4 out of 5
by A verified traveler

Kennesaw is awesome

Posted Sep 10, 2017 on Hotels
Beds are comfortable, service is good. Needs a little remodeling in the carpets area. Good continental breakfast. Honest workers. We left an iPad and they are holding it for us.
Comment from Hotel Management
Sep 12, 2017
Hello! Thank you for taking the time out to leave us a 4 star review here on Hotels.com. I'm glad to hear you enjoyed your stay and we look forward to having you return for your future travels to Kennesaw! Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
The hotel was really helpful and really . The hotels carpet needs to be updated
Comment from Hotel Management
Sep 15, 2017 by Fenil N, Hotel Management
Thank you for your valued feedback regarding your recent visit. I'm glad you found our hotel team members to be helpful! I invite you to come back and stay with us again for your future travels to Kennesaw! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntsvill AL

Nice experience

Posted Sep 4, 2017
We checked in late and staff was ready and processed everything quickly. Got up the next morning and ate breakfast in a clean dinning area and food was prepared well
Comment from Hotel Management
Sep 8, 2017 by General manager, Hotel Management
Thank you for your wonderful review. I'm glad to hear you enjoyed your stay and we look forward to having you return. Sincerely,
5 out of 5
by Mike

Good choice

Posted Aug 27, 2017 on Hotels
Great staff nice room will stay again
Comment from Hotel Management
Sep 1, 2017
Thank you for choosing to stay with us. I'm glad you enjoyed your stay and we welcome you back for your future travels in our direction! Best regards,