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Reviews of Sonesta ES Suites Atlanta Kennesaw Town Center

3 out of 5
Sonesta ES Suites Atlanta Kennesaw Town Center
3443 Busbee Drive NW, Kennesaw, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 421 out of 712 reviews" "
Rating 8 - Good. 181 out of 712 reviews" "
Rating 6 - Okay. 50 out of 712 reviews" "
Rating 4 - Poor. 33 out of 712 reviews" "
Rating 2 - Terrible. 27 out of 712 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yusmila, Katy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy process and comfortable
Stayed 2 nights in Apr 2024
Response from Mel. R on Apr 15, 2024
Thank you for your review and for staying with us. We hope to see you soon.

10/10 Excellent

kristi lynette, Windsor Mill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were extremely spacious. Perfect for family. The breakfast was decent. Areas was clean inside and out. The courtyard was nice too. Would definitely stay here again
Stayed 3 nights in Apr 2024
Response from Mel. R on Apr 15, 2024
Thank you for your feedback and for staying with us. We hope to see you soon.

10/10 Excellent

Kristopher, Windsor Mill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and clean. Very happy I chose this location for our stay in Kennesaw
Stayed 1 night in Apr 2024
Response from Mel. R on Apr 15, 2024
Thank you for your feedback and for staying with us. We hope to see you soon.

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful through my lengthy on/off stay all month. Studios are roomy and clean. Only downfall is the water temperature in the rooms could be hotter. Tried to get baths since i was charged for having a bath tub, and couldbt utilize the tub cause the water wasn't hot enough to fill the tub. *DO NOT SPEND THE EXTRA FOR A ROOM WITH A BATH TUB* It would be nice to get reimbursement for a tub i couldn't use.
Stayed 1 night in Mar 2024
Response from Gimena T. on Apr 12, 2024
Dear Guest, thank you for your feedback. We apologize for this issue, we will have our Engineering team correct this. We hope you stay with us again!

10/10 Excellent

Bill Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking many close places to walk to
Stayed 2 nights in Apr 2024
Response from Mel R. on Apr 9, 2024
Thank you for your Feedback and for staying with us. We hope to see you soon.

10/10 Excellent

Stanley F.

Liked: Cleanliness, staff & service, property conditions & facilities
Clean conveniently located
Stayed 2 nights in Apr 2024
Response from Mel R. on Apr 7, 2024
Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for big suites.
Stayed 4 nights in Mar 2024
Response from Mel. R on Apr 7, 2024
Thank you for your review. We hope to see you soon.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & convenient
Stayed 3 nights in Mar 2024
Response from Mel R. on Mar 30, 2024
Thank you for the feedback. We hope to see you soon.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Good value compared to other hotels nearby. It's nothing too fancy, but nice suites, well fitted, and a short walk to fast food and convienece store
Stayed 1 night in Mar 2024
Response from Mel R. on Mar 30, 2024
Thank you for the feedback. We hope to see you soon.

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service
Melchi ridore is the one that will make customers hate this hotel. I stayed there and paid on time but he managed to avoid me making new reservations and was even proud to tell me that any booking even from a third party will be cancelled. Very unprofessional person
Stayed 2 nights in Mar 2024
Response from Jamandi Jolomi on Mar 29, 2024
Thank you for your feedback

10/10 Excellent

shereeta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 2 nights in Feb 2024
Response from Gimena T. on Mar 26, 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to see you again!

4/10 Poor

Tierra

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I was never told about parking fee. I was charged $8 for parking. I only found out about the parking fee after I inquired of why the deductions from my deposit I was aware of the $15 for late checkout was told parking was $6 and I was charged $8. I don't recommend this property especially for cleanliness tub was filthy had to be cleaned and wasn't even offered the option of moving to another room
Stayed 1 night in Mar 2024
Response from Mel. R on Mar 25, 2024
Hello, Thank you for your feedback. I do apologize for the dirty tub. The housekeeper was sent to clean the tub because we were sold out and unable to transfer you to another room. To clarify, the parking is 6 and the Late checkout fee is 15 plus tax.

8/10 Good

Marilu

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Hotel is in a convenient location. Definitely would return when visiting Kennesaw.
Stayed 2 nights in Mar 2024
Response from Gimena T. on Mar 19, 2024
Dear Guest, Thank you so much for your feedback. We are happy you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, quite and family friendly. The staff was nice.
Stayed 2 nights in Mar 2024
Response from Mel R. on Mar 18, 2024
Thank you for your feedback and kind words. Hope to see you soon.

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Easy exit and entry.
Stayed 2 nights in Mar 2024
Response from Gimena T. on Mar 18, 2024
Dear Guest, thank you for your feedback. We are happy to see that you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, amenities
The property does have some issues but the staff was very attentive and addressed all issues in a timely manner
Stayed 5 nights in Mar 2024
Response from Mel R. on Mar 17, 2024
Thank you for the feedback. We hope to see you soon.

8/10 Good

Roy

I was put beside the basketball area , and it wasn’t very nice sense I asked for a quiet room
Stayed 3 nights in Feb 2024
Response from Mel. R on Mar 13, 2024
I sincerely apologize for any inconvenience caused by the placement of your room. We understand the disturbance this may have caused. Thank you for your understanding and feedback.

10/10 Excellent

Mecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious. Staff was friendly and accommodating. I would stay again if I am in the area.
Stayed 1 night in Feb 2024
Response from Mel R. on Mar 9, 2024
Thank you for the feedback and kind words.

2/10 Terrible

Matilda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gimena T. on Mar 8, 2024
Dear guest, Thank you for your feedback.

8/10 Good

Zachary

Stayed 3 nights in Feb 2024
Response from Gimena T. on Mar 22, 2024
Dear Guest, thank you for taking the time to provide us with your feedback. We are glad you enjoyed your stay and hope to see you again soon!

6/10 Okay

Janice

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Jamandi on Feb 26, 2024
Thank you for your feedback!

8/10 Good

Jennifer, Green Bay

Traveled with partner
Liked: Amenities
Happy kitchen and full breakfast. Hotel price was pretty competitive for all of these options.
Stayed 1 night in Feb 2024
Response from Jamandi Jolomi on Feb 23, 2024
Thank you for your feedback

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great amenities!
Stayed 1 night in Feb 2024
Response from Mel R. on Feb 20, 2024
Thank you for your feedback! We are delighted that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Christina

Great stay
Stayed 1 night in Feb 2024
Response from Mel. R on Feb 19, 2024
Thank you for your review. We are happy that you enjoyed your stay. Hope to see you soon.

2/10 Terrible

Jamie

Traveled with partner
Liked: Property conditions & facilities
Our toilet was broken, we had to call the front desk 4 times to fix it. They finally moved us to a different room on our last nite. Our first couple nights we had no functional toilet
Stayed 3 nights in Feb 2024
Response from Jamandi on Feb 15, 2024
thank you for your feedback

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked king room with pull out bed, NO bedding was provided, we had to get from front desk. NO ice machines available. We got up early morning to leave at 7:00AM, NO hairdryer in room. Went to front desk, NO housekeeping available until 9:00AM.
Stayed 1 night in Feb 2024
Response from Gimena T. on Feb 9, 2024
Dear Guest, thank you for your feedback. We apologize that your stay was not up your expectations. We have ice makers in the kitchens rather than ice machine. Your reservation was for one night, housekeeping would have not been offered, unless you needed something additional. We apologize for not having the bedding/hair dryer in the room, but we are glad you were able to receive it from the Front Desk.

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and roomy. We will be back!
Stayed 1 night in Feb 2024
Response from Mel. R on Feb 7, 2024
Thank you so much for your feedback! We hope to see you soon.

10/10 Excellent

Antwan Milton

Good service
Stayed 3 nights in Feb 2024
Response from Mel R. on Feb 6, 2024
Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Shihee k

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mel. R on Feb 7, 2024
Thank you so much for your feedback! We hope to see you soon.

10/10 Excellent

twaneka

Stayed 7 nights in Jan 2024
Response from Mel R. on Mar 20, 2024
Thank you for your review. We hope to see you soon.

2/10 Terrible

April

Disliked: Staff & service
Not as pictured. Not enough beds for my family
Stayed 1 night in Feb 2024
Response from Mel R. on Feb 4, 2024
We sincerely apologize for this inconvenience, as listed on our website our largest room is our 2 bedroom suite, which features 2 king-sized beds, and a pull-out sofa bed.

6/10 Okay

Tanisha

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
its a nice place to stay but the only thing i dislike is that they don't clean the rooms everyday only if you staying seven days straight...
Stayed 5 nights in Jan 2024
Response from Jamandi on Feb 2, 2024
Thank you for your Feedback!.

2/10 Terrible

Raymond

Staff need to have compassion towards guests.
Stayed 2 nights in Jan 2024
Response from Jamandi on Feb 2, 2024
Thank you for your Feedback!.

8/10 Good

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gimena T. on Jan 31, 2024
Dear Guest, thank you for your feedback. We are happy you enjoyed your stay!

8/10 Good

Sharon

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location and suite was very good. Close to things we wanted to do. The breakfast was sub-par and the front desk service (on the checkout day) was NOT very pleasant or helpful!
Stayed 1 night in Jan 2024
Response from Gimena T. on Jan 29, 2024
Dear Guest, We apologize for this experience. We will review this with the team to gather more details and as a training opportunity to improve. We hope to see you again in the future!

4/10 Poor

Kaitlin

Traveled with partner
Disliked: Amenities
It was an “okay” stay. The rooms look nothing like the website and the “cleaner” they use to clean stinks up the hallways. It smells like an old ladies perfume trying to cover up cigarette smoke. The shower tub in our room was so stopped up you were standing in ankle high water when you tried to shower, it was gross. Beds were lumpy. I am not a hotel snob by a long shot but this was pretty bad for the price we paid. It was motel 6 quality for a holiday Inn price. We won’t be back.
Stayed 2 nights in Jan 2024
Response from Gimena T. on Jan 29, 2024
Dear Guest, we thank you for your feedback and we apologize for this. We will review this with the team, and we will correct the issues that you experienced. We hope to see you again in the future for a second chance!

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place
Stayed 1 night in Jan 2024
Response from Jamandi on Jan 26, 2024
Thank you for your Feedback

10/10 Excellent

SCOTT, Egg harbor twp

Stayed 2 nights in Jan 2024
Response from Gimena T. on Mar 22, 2024
Dear Guest, thank you for taking the time to provide us with your feedback. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Cecil, woodstock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’d definitely stay there again. Great choice for pet owners (we have a cat). Fully functional kitchen, comfy beds, kitchen table for dining and comfy sofa. Only problem was the fire alarm woke us up out of a sound sleep and the flashing strobe light and siren were horrible!! False alarm. We called staff and they said it was not a fire.
Stayed 3 nights in Jan 2024
Response from Jamandi on Jan 24, 2024
Thank you for your feedback

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mel R. on Jan 24, 2024
Thank you for staying with us and your review.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jamandi on Jan 19, 2024
Wow! we are happy you had a great time. Thank you for your feedback.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Jamandi on Jan 17, 2024
Thank you for your feedback. We are happy you enjoyed your stay.

10/10 Excellent

Taku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jamandi on Jan 18, 2024
Wow! we are happy you had a great time.

10/10 Excellent

Hidehiko

Business traveler
Stayed 4 nights in Jan 2024
Response from Jamandi on Jan 18, 2024
Thank you for your feedback

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room
Great trip, loved how clean the room was
Stayed 1 night in Jan 2024
Response from Mel. R on Jan 15, 2024
Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Frank

Stayed 1 night in Jan 2024
Response from Mel. R on Jan 15, 2024
Thank you for your feedback. We hope to see you soon.

10/10 Excellent

Jason

Stayed 2 nights in Jan 2024
Response from Jamandi on Feb 2, 2024
Thank you for your Feedback!.

6/10 Okay

Brian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location. Lousy service
Nice room and location. However the heat in room wasnt adjustable and i was cooking. Front desk acted like i was an idiot and didnt help.
Stayed 1 night in Jan 2024
Response from Jamandi Jolomi on Jan 11, 2024
Thank you for your Feedback..

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from Jamandi on Jan 11, 2024
thank you for your feedback

8/10 Good

Alvin

Liked: Cleanliness, staff & service, room comfort
Newer property but needs maintenance
did not receive a replacement coffee maker when requested, drains in kitchen and bath were backing up, entry door from outside the property was difficult to open
Stayed 4 nights in Dec 2023
Response from Jamandi on Jan 8, 2024
Thank you for this feedback. We will look into those concerns further.