Reception

Reviews of Ambassadors Hotel

3 out of 5
Ambassadors Hotel
16 Collingham Road, Kensington, London, England

Reviews

6.2
Rating 10 - Excellent. 72 out of 1001 reviews" "
Rating 8 - Good. 335 out of 1001 reviews" "
Rating 6 - Okay. 309 out of 1001 reviews" "
Rating 4 - Poor. 157 out of 1001 reviews" "
Rating 2 - Terrible. 128 out of 1001 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, worst possible hotel. Find another hotel to stay at, worth the money.
Stayed 5 nights in Mar 2020

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time lucky
Hi the hotel was very busy and when we arrived our room had been given away. Sorted out another room but that one had a guest in ,(though not when we entered). Third time lucky and all went well after that
Stayed 3 nights in Mar 2020

6/10 Okay

Howard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don't believe photos
The photos totally misrepresent the actual standard room. Definitely don't rent a standard room. Deluxe room has upgraded bathroom which is nice, but the floor is a very old rug badly stained. If flooring is the hotel was upgraded in would be a reasonable budget hotel. As it is now the room is uncomfortable every time you step on the floor
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Amenities
Disliked: Cleanliness
The bathroom flooded into the room whenever I showered. The toilets did not flush all the time. I could hear the people around me from my room coughing. Other than that it was okay, good location in a nice area.
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveler

Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location was quiet. The room was old and not very clean.
Stayed 2 nights in Mar 2020

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in London
Great value for such a great location. Shower stall a bit on the small side but perfect in every other way. Very quiet by London standards and thicker walls than most newer hotels. Couldn’t recommend it highly enough for a highly cost effective convenient location to stay. Will be back.
Stayed 5 nights in Mar 2020

2/10 Terrible

Met

Stayed 2 nights in Mar 2020

6/10 Okay

Sinead

Liked: Cleanliness
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness
The location was very good but the facilities were not very good and the beds were not great. The food was plentiful for breakfast but not a huge variety. Overall it was very good value for price and location.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Eva

Liked: Cleanliness, staff & service, room comfort
Good value for money
Comfortable bed and clean. Only need some painting.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

You get what you pay for🙄
From the outside the hotel looks good as well as the foyer. I had a single room which was adequate however the bathroom looked tired. The whole place looked like it needed a bit of a makeover. However my trip to London was for training purposes so the hotel was somewhere for me to sleep. So that being the case it was adequate.
Stayed 2 nights in Feb 2020

8/10 Good

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff very helpful, the room was cozy but traffic quite noisy to a country person not used to traffic. Have stayed at busier location but quality of glazing made the previous stays much quieter. Would use again though.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnd like anything, very bad hotel. I pay for 3 nights, after sleeping first night at the next day I went to an other Hotel. Was that bad that I dint mind loosing the money for the others two nights. Dont recomend it.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast - lacked variety but good value! The rooms are tiny but adequate and the staff is friendly/helpful thus overall an excellent value.
Stayed 6 nights in Feb 2020

2/10 Terrible

Pamela

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that I would recommend this hotel
The hotel rooms were dirty and not to standard. The beds way too soft, woke up with back ache. The cleanliness leaves to be desired. Some of the staff were rude and grunted when I said good morning. We did not get coffee / tea supplies - had to ask, same with toilet roll. Could not supply additional pillows as the ones we had were paper thin. Even though said would have a bath in my room, only had a shower. The toilet looked disgusting !!! The rooms are that small you couldn't swing a cat in it and the TV was at a weird angle!!! Not a place I would recommend.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The hotel loaction was excellent - 7min walk to the closest station, 15min walk to South Kensington and its museums, and roughly 20-30min by tube to amy main attractions in London. The hotel was just off the main street which means the noise was moderated however they were doing works during our stay and builders were on from 7am. Because of the works, the comfort was inconsistent from one room to another - our deco/comfort, especially in the bathroom were really outdated; trace of mould here and there, the water pressure and temperature were only mild and heaters not properly working in January(!) while the friends we were travelling with had brand new bedroom/bathroom. That said, everything was clean. The room had no plugs near the bed whoch makes it tricky for phone and alarms. And isolation was poor - you could hear people above, aside and underneath. The breakfast had a full range of ingredients however they close it 20min proor the time indicated without apology and the people in charge forbid us, rather virulently, to group a couple of tables together, in a corner of the room, to eat with our friends. We offered to place them back where there were but they said no categorically for no apparent reason and with bad manners so we finally had to ask permission to reception.
Stayed 4 nights in Jan 2020

2/10 Terrible

Anna, Telford

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wrong keycard/room number given, causing us to barge in on other guests. Shower curtain not fit for use, flooded the bathroom. Constant knocking and loud talking throughout the night. Lift was broken. Towels were dirty. Bad experience.
Stayed 2 nights in Feb 2020

4/10 Poor

Kieran

Stayed for 2 nights to attend interviews
Pictures were clearly taken when it was new and that feels like it was a long time ago. Owners would definitely benefit from a refurb. Room felt A little claustrophobic (granted it was a cheaper double) but the bathroom just felt tired and I wasn’t entirely convinced by it’s cleanliness. Sink gave off an eggy smell if I washed my hands (when I brushed my teeth it was fine, very weird). Bed was quite hard and the pillows might as well have not been there,not much support. Considering it was a 3 star in South Kensington,I was expecting better.
Stayed 2 nights in Feb 2020

4/10 Poor

Kathy

Business traveler
Disliked: Property conditions & facilities
The hotel breakfast was good and the staff were friendly. However the rest requires a lot of help! I requested a superior double room. I got a box, almost like a store cupboard overlooking plumbing and rooftops. I asked them to switch which they did. The second option was a few doors away from the first and a least looked o to the road. But it was still cramped and the basin was covered in limescale. There isn't even a wardrobe, just a couple of hangers on the wall just above the tea tray! Only stayed two nights but won't be going back.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness
Messy, but good location
Check in was easy, hotel overall was dirty, room stinky, walls very thin so we heard everything all the time. Breakfast was nice, good selection. Location was also good.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
The bed was not good
Stayed 2 nights in Jan 2020

4/10 Poor

Linda

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
dont book here.
Terrible. We arrived it was dark, and were told (well different stories from different people) but they were over booked and put us in a taxi to a sister hotel overnight. Two floors below the road. Then in morning taken back to Ambassador. The man on the desk in the morning did his best and gave a us a decent room on 5 th floor for our other two nights which was fine but the heater would not turn off. We booked 3 nights so we could stay in one place after travelling for two months so having to pack and move we were not pleased. We were not the only ones this happened to so it’s very dodgy. Give this one a miss.
Stayed 3 nights in Dec 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambassador
Good location close to tube station. Traffic noise a bit of a problem.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lousy wifi. No water or glasses in room too small a room and worse the bathroom. Your pictures and review were not fair
Stayed 3 nights in Jan 2020

6/10 Okay

Randa

Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID this hotel at all costs. It reminds me of a dodgy student hostel I stayed at in Belgrade in the 90’s, and even that was better. The rooms and hallways smell like stale cigarette smoke, and the rooms are so small that they are big enough for the bed and that is it. There were squashed insects stuck to the bathroom wall when I checked in, and mattresses in the stairway passages — a total fire hazard (see photos). I asked to change my reservation to check out early and they refused. The hotel property is on a street block with student bedsits and the properties all suffer from neglect in what is otherwise an expensive neighborhood. Do yourself a favor: spend more and stay elsewhere.
Stayed 6 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose elsewhere - dirty hotel
Basement room with no windows. Room wasn’t cleaned over our stay. Room seemed as if it hasn’t been properly cleaned for a while though. Very Dirty floors and underneath the bed. Coffee machine in the room but you had to pay for pods yourself... what’s the point! Very uncomfortable bed. Overall miserable stay and was glad to be going home.
Stayed 2 nights in Jan 2020

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and felt like a hostel/brothel
This place is basically a hostel. It is so filthy and vile. DO NOT STAY HERE. The manager is a fraud and keeps avoiding hotels.com’s calls and saying he isn’t the manager. This hotel is so deceiving and it’s false advertisement. This hotel felt like a 1 star hotel. The cups walls , curtains and floor were all stained!
Stayed 1 night in Dec 2019

2/10 Terrible

Donna

Disliked: Property conditions & facilities, room comfort
Tiny room. And cold. Asked for another room, this was also cramped and the shower did not work, it was just a dribble.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly NOT recommend
Absolutely horrendous. We were given at first a room that was still being built. Then after lots of back and forth we were finally given a “superior room”. Broken springs on mattress, very dirty pillows, blocked sink and overall very dirty room and bathroom. We complained to be told there was nothing else available. It was so bad, we left the hotel (lost our money). Would absolutely not recommend!
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

SHUI LAN JUNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in London
It was a great stay, breakfast had a great range, rooms were quite spacious and had a nice window and view. Would recommend to others!
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Sean

Traveled with group
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Book elsewhere...
This hotel was so bad that we didn’t stay the second night and opted to go to a different hotel. When we checked out after the first night letting the front desk know the state of our room the woman up front simply said “oh” and didn’t offer a refund or anything. The room was in the basement, it was freezing and the window didn’t lock. Overall, the hotel is run down, DIRTY and we couldn’t even sleep we were so uncomfortable on the mattress that was basically just springs. Super disappointing as this hotel is not even cheap.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again !
Good and convenient location... Besides this it was a terrible experience. Disorganized, dirty, unreasonably small rooms, practically no place to open a suitcase, bed sheets not changed for 5 days, then we took and changed ourselves.
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel in great place it is so near the underground station
Stayed 8 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect. The size of the rooms did not really matter. However, the main issue was the dirtiness and lack of customer support the front desk had. I have never been more disappointed with a property in my life. Additionally, the food was not the greatest.
Stayed 4 nights in Dec 2019

10/10 Excellent

Feride

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2019

6/10 Okay

Marc

what you expect
Great and friendly staff. the breakfast was really good a lot better than I expected a great choice of food and drinks. the major problem I had with my stay was the construction work going on in the 2 rooms adjacent to me. I was not told there would work being carried out in the hotel let alone in the rooms next to me. so when I and my wife are woken up at 9.00 to heavy drilling and hammering we were not impressed
Stayed 2 nights in Dec 2019

4/10 Poor

Amanda M.

Disliked: Cleanliness
Not Great
Property was dirty, and very very very tiny. You have to pay an extra fee to receive breakfast and the rooms are so tiny, that you can barely fit a suitcase in the room. The vents were very dirty and the blankets that were brought up to our room had stains all over them.
Stayed 3 nights in Nov 2019

6/10 Okay

caitlin

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019