Ratings based on 137 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from san diego

London hotel for overnight stay

Posted Sep 29, 2017
Adequate and comfortable (mainly) for overnight stay, staff on the whole decent but must learn English better and to speak clearly
5 out of 5
Recommended
for Everyone
by A verified traveler from Lagos, Nigeria

Pampering, the Italian wau

Posted Sep 21, 2017
The overall impression is one of being well catered for. All the staff were courteous and efficient. The hotel is clean and obviously luxurious. It's has the best soundproofing ever. No noise from traffic at all. The bed, pillows and linen were as comfortable as at home and the turndown service was much appreciated. Lighting is used to create a good ambience. My only disappointment was the limitations of the bland room service menu. I loved having complimentary bottles of still and sparkling water. The water pressure was perfect. The concierge was particularly helpful. Oh, how could I forget the drop-offs in the inhouse Maserati ... top notch hotel, I'll be back. Nothing was too much trouble... thank you
Comment from Hotel Management
Sep 23, 2017 by Edoardo Buffin de Chosal, Hotel Management
Dear Guest, Thank you very much for your feedback. We have been delighted to have you staying with us and we look forward to welcoming you again soon to our property. Best Regards Edoardo Buffin de Chosal Rooms Division Manager
5 out of 5
by A verified traveler

Always great

Posted Sep 9, 2017 on Hotels
Outstanding ad always
Comment from Hotel Management
Sep 23, 2017
Dear Guest, Thank you very much for your feedback. We have been delighted to have you staying with us and we look forward to welcoming you again soon to our property. Best Regards Edoardo Buffin de Chosal Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Excellent hotel in a terrific location

Posted Aug 25, 2017 on Orbitz
If you seek a small, boutique hotel with outstanding staff who makes you feel apart of the family, the Baglioni London is your place. Set right across the street from Hyde Park in Kensington, it's easy to access the West End of London on foot. My wife and I return year after year because we love the attention to detail - whether it's the front desk team, concierge, bar tender's or wait staff, you cannot beat the service. The rooms are unique, inviting and very comfortable as well. This is truly a 5-star experience - every visit!
Comment from Hotel Management
Sep 23, 2017 by Edoardo, Hotel Management
Dear Guest, Thank you very much for your feedback. We have been delighted to have you staying with us and we look forward to welcoming you again soon to our property. Best Regards Edoardo Buffin de Chosal Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Great hotel next to Hyde Park

Posted Aug 17, 2017 on Wotif
Pros: The Upgrade to a suite and proximity to Hyde Park
Cons: NO
Location: Hyde Park, close top many restaurants
Just a great boutique hotel and the concierge was able to help us with numerous requests.
Comment from Hotel Management
Aug 19, 2017 by Front Office, Hotel Management
Dear Harry, We are delighted to hear that you have enjoyed your stay with us at Baglioni Hotel London. We look forward to welcome you back for another Italian touch stay. Regards, Baglioni Hotel London
4 out of 5
by Richard

First Class

Posted Jul 27, 2017 on Hotels
Impressive hotel. Has everything you need.
Comment from Hotel Management
Jul 31, 2017
Dear Richard, Thank you for staying with us. We appreciate your comment. Regards Federico Floris
4 out of 5
by salh

Posted Jul 26, 2017 on Hotels
Comment from Hotel Management
Jul 31, 2017
Dear Guest, Thank you for staying with us. We appreciate your comment. Regards, Federico Floris
5 out of 5
by Nancy

Highly recommend for great service and location.

Posted Jul 16, 2017 on Hotels
We usually stay at the Berkeley but decided to try another boutique hotel. The Baglioni exceeded our expectations with excellent service, a friendly staff (from the front desk to the bar and dining room), and a great location directly across from Hyde Park. The buffet breakfast was very nice, the spa and gym were smaller, but very clean and adequate. We much prefer the Baglioni to the larger and more ostentatious hotels that we have stayed in Knightsbridge and Mayfair. The only negative is one of personal decor style. We prefer more crisp monochromatic white colors (being from a coastal California town) than dark Italian woods, however our room was well designed with lovely with dark wood floors and a fireplace, overlooking the park. Overall, it is a great value for a luxury hotel in London.
Comment from Hotel Management
Jul 22, 2017
Dear Guest, Thank you very much for this amazing review and for sharing your feedback with other travellers. It has been a real pleasure to look after you during your recent stay at our property and we really hope to have a chance of welcoming you again soon to Baglioni Hotel London. Kindest Regards Edoardo Buffin de CHOSAL Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

A bit more institutional...

Posted Jul 14, 2017
The hotel is very nice, but it has lost its romantic plush feeling with the recent renovations. Hotel now feels clean, a bit antiseptic and definitely more institutional
Comment from Hotel Management
Jul 16, 2017 by Edoardo Buffin de Chosal, Hotel Management
Dear Guest, Thank you for your review and for sharing your feedback with other travellers. We hope to have the chance of welcoming you again soon to our property. Best Regards Edoardo Buffin de CHOSAL Front Office Manager
4 out of 5
Recommended
for Families
by A verified traveler from Miami

Nice hotel, very good location and very nice staff

Posted Jul 6, 2017
Pros: Location and staff
Cons: Towels are old and hard. is important to check rooms before guest arriving.
Location: The best location!!!!! in front of hyde park and very close to train station, good restaurants
love the hotel!! food is ok. But location is amazing.
Comment from Hotel Management
Jul 7, 2017 by Edoardo Buffin de Chosal, Hotel Management
Dear Guest, Thank you for your review and constructive feedback. Please note I have passed this on to relevant management for a prompt action. We are delighted you have enjoyed our location and amazing staff. We hope to have a chance of welcoming you again very soon to our property. Best Regards Edoardo Buffin de Chosal Front Office Manager