Ratings based on 706 Verified Reviews

3.0 out of 5
67% of guests recommend
2.9 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Redditch

Nice very nice stay

Posted Aug 5, 2017
Pros: Room features, friendly staff, great breakfast, location to public transport
Cons: Fixtures and fittings could be upgraded
Location: Earls Coirt tube station 5 mins for Piccadilly and Jubillee line. Olympia Exhibition Centre is about 20/25 min walk, 10 min taxi costing £9:40 approx
Stayed at hotel for event at Olympia, and at £270 for three nights the hotel was the best value we could find. Ideal for Earls Court tube station and West Brompton is just at the other end of the road. Room was a bit dated but perfectly clean and comfortable for our needs and the kitchenette was a great feature, as we had access to a refrigerator and microwave. Bathroom was clean however would suggest the water stream was a bit weak and the flush on the toilet felt flimsy. The room itself (a twin room with access to a garden balcony) was short of space but comfortable and a perfect base to explore London. Breakfast was extremely nice, cooked by cheerful staff. The reception staff couldn't do enough for us. I highly recommend Boka for its location, comfortable rooms and friendly staff, as well as room features. Thank you Boka!
Comment from Hotel Management
Aug 12, 2017 by boka hotel, Hotel Management
Thank you for your comments and we are pleased you enjoyed your stay, re the water stream we have checked and it appears ok now but there are reports online that locally there were water pressure issues in the area so it could be that, but I have noted your comments on that and will keep checking. Re the flimsy flush, I would have to agree, the newer toilets and their water saving flush mechanism to me are far more flimsy than the old toilet designs, this is one area where I would say progress has not automatically delivered the best product, but once again we are pleased you were happy with your stay. And just a quick pointer if you stay again, there is a train from the top of our road that you can use Travelcards or Oyster cards one that takes 3 minutes to get direct to Olympia Exhibition Centre
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent as usual

Posted Jul 25, 2017
Pros: staff , location, breakfast
Cons: nothing
Location: easy for tube, close to museums and west end
Another visit to Boka. I always use Boka for visits when with family or on a budget and am never disappointed. I do see reviews that are less complimentary but I think you have to be realistic , the price is good , the staff friendly and police, breakfast very good and the rooms clean and comfortable. What more can you ask for on a budget and it is easy to travel around to anywhere from. We will be back.
Comment from Hotel Management
Jul 26, 2017 by boka, Hotel Management
Many thanks and we hope to see you again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Very nice boutique hotel. Breakfast was great! Staff was helpful.
Comment from Hotel Management
Jul 13, 2017 by Boka Hotel, Hotel Management
Many thanks for your comments, we are pleased you enjoyed your stay
3 out of 5
Recommended
for Everyone
by A verified traveler from Reading

Just as expected

Posted Jul 3, 2017
Pros: Clean bedding, comfortable bed and lovely hot shower. Breakfast was really nice.
Cons: Nothing for the price you pay
Location: Very close to a tube station. Nice friendly pub not far away. Walking distance from the Royal Albert Hall if you don't mind a bit of a hike.
We needed a room for one night for attending a concert at The Royal Albert Hall. Closer hotels were all either booked up or way too expensive. All we needed was a clean room which the Boka provided. Staff were pleasant and the full English breakfast in the morning was really nice. Bedding was clean and the bed was comfortable. Will definitely use the Boka again when we need to stay in London.
Comment from Hotel Management
Jul 13, 2017 by boka hotel, Hotel Management
Many thanks for leaving us your comments , we are pleased things were to your satisfaction and we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan, Canada

An affordable, clean place to stay in a good area

Posted Jun 26, 2017
Pros: Location Kitchenette
Cons: In room safe, would be nice to have a mount on the bathtub wall for the hand held shower
Location: Block from Earls Court Station and West Brompton Station. Close to restaurants and stores on Earls Court Road
During a heat wave, we were really missing air conditioning, but room was equipped with 3 fans which kept things relatively comfortable. Room had 3 beds (1 double, 2 twins on a loft (was so hot up on the loft though). Breakfast was good (English Breakfast). Good location, located a block from Earls Court Station, a block and a half from Earls Court road where there were many stores and restaurants. We found the floor quite dirty, but that would have likely been the result of keeping the window open.
Comment from Hotel Management
Jul 24, 2017 by Boka Hotel, Hotel Management
Thank you for your comments , we are pleased things were ok for you. The room was a bath with hand held shower but we take your comments on board. Air conditioning is something we may consider but how weather is rare really and already weather is cool again in London and to fit would mean closing and a large expense. I do understand about dusty floor , when it is hot and windows open you do get the dust coming through but that is a battle we all face. Again thank you for your comments
3 out of 5
Recommended
for Everyone
by A verified traveler from australia

Handy to tube and travel

Posted Jun 8, 2017
Pros: Handy and Breakfast,,
Cons: needs a laundry,, needs cleaners that know how to clean,
Location: 400 metres to the tube, earls court, handy to all atractions, and earls court is on the Heathrow line so no probs getting to the airport
The room was quite small, cleaners arn't really crash hot in the cleaning dept, floor dirty, and bathroom has mold, So if your looking for somewhere that is handy to everything, then this is it, Breakfast is very good ,,
Comment from Hotel Management
Jun 10, 2017 by boka hotel, Hotel Management
I am pleased you liked the location and breakfast but sorry other things were not to your liking. With regards to a laundry , we are a budget hotel many five star hotels do not have a laundry for clients, they like us will use external laundries who collect etc but we tend to recommend a laundry close by as the clients can do their own washing or they will do it for you and it is cheaper , with regard to cleaning we will pass your message the housekeeper .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Great staff! Hotel was good to me! Only issue I had was that the room did get a little stuffy with out Ac. Over all I would go back to them though.
Comment from Hotel Management
Jun 10, 2017 by boka hotel, Hotel Management
many thanks for your comments we are pleased you were happy . We do have fans in the rooms but not AC , to be honest it would be a massive job to try and install in these buildings and the UK gets very little weather than really needs it
3 out of 5
Recommended
for Everyone
by A verified traveler from australia

Good location good breakfast

Posted Jun 4, 2017
Good location good breakfast Bed comfy. Shower too hard to use
Comment from Hotel Management
Jun 11, 2017 by boka hotel, Hotel Management
Thank you for your comments, I am unsure about the shower being too hard to use and from first name alone cannot locate which room you will have stayed in, if you do want to message or email us please do and let us know the room number so we can look into that . We are pleased you were happy with the beds and breakfast
2 out of 5
by A verified traveler from USA

GREAT LOCATION

Posted May 19, 2017
Pros: Location, location, location!
Cons: Needs a tad updating; start with new mattress and pillows and a few more towels!
Location: Excellent location.
The hotel is in a great location - walking distance to Earl Court Tube Station and plenty of restaurants and shops. The hotel needs updating. Walls are a bit thin - we could hear our neighbors TV and I am rather sure they could hear ours! Bed and pillows were not great. We could feels the springs! We were only given bath towels - no wash clothes or hand towels which I thought odd. The shower smelled a tad moldy and the curtain showed signs of mold. The room was clean and the breakfast was a great way to start the day.
Comment from Hotel Management
May 24, 2017 by boka hotel, Hotel Management
Thank you for your comments , we will pass the message to the housekeeper re the shower curtain. If you would like to message us with the room number we can check the bed , re the pillows they are Countess Pillows which are from Mitre and have siliconised ball fibre which is meant to increase comfort. Re wash cloths , you will get them in 4 or 5 star hotels but you will tend not to find them at the budget level for two reasons, one is cost and secondly many people do not like using wash cloths as they see them as more personal and prefer their own, there are many travel forums that mention this within Europe it would seem different regions differ in this respect. I am pleased you liked the breakfast
2 out of 5
by Mark

Posted May 17, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Boka, Hotel Management
We are sorry you seem unhappy with the hotel