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Reviews of Eden Plaza Kensington

3 out of 5
Eden Plaza Kensington
68-69 Queen's Gate, South Kensington, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 238 out of 890 reviews" "
Rating 8 - Good. 400 out of 890 reviews" "
Rating 6 - Okay. 164 out of 890 reviews" "
Rating 4 - Poor. 54 out of 890 reviews" "
Rating 2 - Terrible. 34 out of 890 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kadriia

not bad
Stayed 1 night in Feb 2020

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Walking distance to just about everything. Tiny room, but cozy and clean. I’d stay again.
Outside
Bed
Lobby
Lobby
Stayed 18 nights in Jun 2021

10/10 Excellent

Nawaf

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The place is clean and the service is good, but there is no view, and there is a little noise from some of the neighboring rooms.
Stayed 3 nights in Jul 2021

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good London Hotel
As with most hotels in London the rooms are small but that's not a problem. Although small the rooms were comfortable. The staff were friendly and the hotel location was only a couple minutes walk from Gloucester Road Station with shops and pubs around. The History Museum is directly across the road if that's your thing. All in all I would recommend the hotel and consider staying here again.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful front of house staff and location is great. Would stay again.
Stayed 1 night in Jul 2021

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Valentin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My Stay at Eden Plaza Kensington
From when I walked into Eden Plaza Kensington it looked beautiful, what wasn’t beautiful was the receptionist attitude! I asked a simple question “How do you get to the rooms?” As I had never stayed at this hotel before but he had such a bad attitude just pointing and said “The lift is over there, your on the fifth floor!”. Anyway to the room, it was very clean and tidy especially the bathroom and was impressed with the shower. I had a view of a tree out the window but that wasn’t important to me. The bed was very comfortable when sleeping but I’d point out that there was a lot of traffic making noise through the night so if your a soft sleeper I’d wouldn’t recommend. I slept well and the pillows too were really comfortable and not too soft. In the morning there was a lot of noise with people checking out so if your someone who wants to sleep in then again I wouldn’t recommend. I was impressed with the great value I got especially being somewhat close to Central London. All in all, a great stay! Only that receptionist attitude on Check In disappointed me!
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I liked the place because of the location but the staff is a bit rude and unhelpful. When you ask them something they answer in a really rude tone.
Stayed 2 nights in Jun 2021

6/10 Okay

Valentin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
beware of tiny family rooms
Location of the hotel is superb. The room was really tiny, it was a triple occupancy family room and it was way too small and absolutely not fit for purpose. This made the overnight stay really uncomfortable. However the person at the reception was very friendly and helpful, with his help we were able to select al much better quadruple occupancy family room for our 2nd night.
Stayed 1 night in Jun 2021

6/10 Okay

john

Liked: Cleanliness, staff & service, room comfort
Very small room but clean and in a great position
Stayed 1 night in Jun 2021

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The service was not good The tv was glitchey on every channel The shower leaked everywhere and flooded the bathroom The bath taps were very loose I cut my leg on the toilet roll holder as tmits over the top of the toilet Live socket with no wire for the kettle
Stayed 2 nights in Jun 2021

10/10 Excellent

Nathan

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great location.
Efficient check in. Was upgraded to a family room. Found someone’s leftovers in the fridge and a pair of trousers in the room that weren’t ours so did doubt that level of cleanliness. Great location only a few minutes from the nearest tube station. Would definitely stay again.
Stayed 1 night in Jun 2021

6/10 Okay

Gurmukh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2021

10/10 Excellent

Roel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here
An amazing hotel stayed over 5 times now. Wonderful team and I'll be back next month.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and nice
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The room I had was very small and I was thankful we were only staying the night and literally used it to sleep in and thats it. Did not use the shower facilities as I didnt feel comfortable with the level of cleanliness. The carpets were worn, the windows were not functioning and there was lots of noise. There is a charge for breakfast but we didnt use it and instead went up the road to a very upscale hotel for a similar price.
Stayed 1 night in Mar 2019

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Good no frill and no bar because of COVID but clean and comfortable
Stayed 2 nights in Jun 2021

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good decent budget room. Excellent value for money. Good location. Room was clean and perfectly equipped for my overnight stay
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good attitude to welcome guests.
Stayed 9 nights in Jun 2021

6/10 Okay

Marcus

Business traveler
Liked: Room comfort
Disliked: Staff & service
Great location for tourists
An ok hotel in a good location. I've been advised the WiFi is a work in progress. If a business traveller request a higher floor as the 'first floor' is a basement with no mobile signal and a patchy WiFi, although on my last day the service was improved and the manager advises me a better service will be installed. I guess lockdown has meant business has been patchy so understand it can take a while to get things right.
Stayed 9 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness
It’s Chinese government’s territory. Full of wumao, propaganda, defamation and poison gas. Fixing ventilation and air con doesn’t help because they put gas in corridor. Whole stories filled with harmful gas and no one response. Caught a man with big can hold in hand. Police not picking up call & idk what is the reception doing. Security depends on attitude, not tools.
Stayed 13 nights in May 2021

6/10 Okay

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Room was too hot and couldn't control air con
Overall the hotel was nice. The only thing was that it didn't say in the description that it's a small double bed otherwise I would've got the twin room. Air con was controlled by the reception so we couldn't turn it on or control it from the room which was ridiculous cos it was really hot at night even though I went down to ask to turn the aircon up cos it was too hot. The morning when we was checking out the air con was turned off at 7am and we had to ring and ask them to turn it back on. It seemed ridiculous why we couldn't just control it from the room since we couldn't sleep where it was too hot in the room at night. The air con only went on for 10mins every hour.
Stayed 2 nights in Jun 2021

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2021

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Viviane

Disliked: Room comfort
Noiser than expected.
This hotel is located on the corner of a very busy road. The traffic is intense at day and night, either on a week or weekend day. The windows are not double glazed. Car noises coming from the road do disturb, especially if you are a light sleeper. The bed was comfortable and clean. The towel hangers and the shower head are too high. An additional small and mobile shower would be helpful. The water pressure is good, though. The sink is too small. The receptionists were friendly, polite and professional.
Stayed 2 nights in Jun 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Excellent value hotel in a great location. Functional room with comfortable bed.
Stayed 2 nights in Jun 2021

8/10 Good

Stephen

Liked: Staff & service, room comfort
Hotel was great for the price only thing I would suggest is getting the carpets cleaned and the shower head other than that could not fault ur bargain and only a short 5 mins stroll to Gloucester Road tube and bus stop outside
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Limited amenities.
Stayed 3 nights in Jun 2021

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Decent hotel - cranky staff
Good price, great location and decent standard rooms - shower enclosure pretty small so if you're tall or a larger size be warned! Improvements needed with front desk attitude, at zero cost, just cheer up, or at least appear as though you've cheered up. Communication is abrupt and generally unfriendly - a smile, either genuine or because you're getting paid and in a customer facing role, would be good.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great hotel. Staff are lovely and welcoming. Very good value.
Stayed 2 nights in May 2021

6/10 Okay

Mohammad Reza

Business traveler
Disliked: Cleanliness
Stayed 3 nights in May 2021

8/10 Good

John

Stayed 3 nights in May 2021

8/10 Good

Pablo

Stayed 2 nights in May 2021

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was amazed at first of the price. Secondly, the location. And thirdly how nice clean tidy the room was. When I booked through Hotels.com I never realised I needed a photo I.d when checking in. I normally drive everywhere so my drivers license is usually in my wallet. However, as I had taken the train, I decided I’d take certain things out of my wallet, like my drivers license as I didn’t think I’d need it as obviously I wouldn’t be driving. I also took out other bits and bobs, just simply in case I lost my wallet, then I’d only have to sort my debit card out if that had of unfortunately happened. So, when I came to check in... no photo I.d It does say at the bottom when booking, but in my rush to book the room, I never noticed this. Anyway... luckily the gentleman on reception just took a copy of my debit card instead, so all was good in the end. So if you’re not planning on driving into London like I did, make sure you keep your photo license on you when checking in.
Stayed 1 night in May 2021

8/10 Good

Carlo

Stayed 1 night in May 2021

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Habib

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall perfect
Stayed 1 night in Apr 2021

10/10 Excellent

Noemi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

8/10 Good

CHRISTIAN

Liked: Cleanliness, staff & service
Apart from the fact the rooms can be cold on account of the conditioning not being on when the room was not in use
Stayed 1 night in Apr 2021

10/10 Excellent

Adepeju

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for my needs and great value
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly as described
Great stay, exactly what I needed for a two night business trip. No frills; just the essentials and a great price. Exactly as described - and wonderfully lovely staff on the desk. Thank you, I’ll be coming back for my next business trip!
Stayed 2 nights in Apr 2021

2/10 Terrible

Carlos

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impossible dormir. Ça c'est lit pour l'enfant.
Stayed 4 nights in Apr 2021

8/10 Good

Beverley

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A lovely hotel.
The stay at the hotel was ok apart from the abrupt night staff menber. As we entered the hotel for the night the gentleman just said (wait what room number and name ) . Think he needs manners like good evening can i check you are on system please. The hotel was lovely but 2 milks each for a cuppa would be better.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2021

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021