Front of property

Reviews of Exhibition Court Hotel 4

3 out of 5
Exhibition Court Hotel 4
25 Collingham Place, London, England

Reviews

5.0
Rating 10 - Excellent. 42 out of 498 reviews" "
Rating 8 - Good. 75 out of 498 reviews" "
Rating 6 - Okay. 108 out of 498 reviews" "
Rating 4 - Poor. 124 out of 498 reviews" "
Rating 2 - Terrible. 149 out of 498 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jocelyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at. The hotel was under construction and should not be open. When I arrived at the hotel, the construction worker said no one that worked there was in the hotel. Some of the stairs to my room were unfinished ply wood. The door to my room had one splotchy coat of white paint on it and the room number was written in sharpie. The bed was made of lumber. The big large window in the room was open and would not close. No screen in the window and the manager said there was nothing that could be done. The door didn’t lock and a contractor had to come fix it. No garbage can, television, or phone in the room as mentioned in the room description. Very loud construction. The bathroom was the size of a closet. Toilet seat was purposely put on crooked so that both knees didn’t hit the sink when you used it. Outside the bathroom door was a kitchen cupboard handle and on the inside was a folded piece of sand paper screwed to the door. I woke up the first night to a spider crawling on the bed and then seen more outside my door the next day. One morning the door wouldn’t lock and the evening staff that was sleeping on the couch in the lobby when I went down said there was nothing he could do. I said it needed to be fixed by the time I got back as I didn’t want my belongings in an unlocked room to begin with and I said no housekeeping in my room that day. He did not listen. Staff don’t communicate with each other at all. Overpriced “hotel”. Not worth it at all.
Stayed 3 nights in Sep 2023

10/10 Excellent

Taylor, Greeley

Traveled with partner
Liked: Staff & service
This property was centrally located near many great dining options and the Earl’s Court tube station. The property was undergoing renovations during our stay and I imagine it’ll be a great upgrade to the building once completed. I would recommend this place to anyone visiting London. The proprietor was exceptionally welcoming and helpful as was the staff.
Stayed 8 nights in Sep 2023

2/10 Terrible

Amber

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ceiling came in in the bathroom during the night. Put in a room that was clearly a basement garage, with no curtain. Wallpaper peeling off from the damp, everything damp. TV didn’t work. Unable to use. Neither lock nor door was safe or sufficient. Whole building leaking with water everywhere. This hotel is worst hotel I’ve ever stayed in my life.
Stayed 2 nights in Sep 2023

2/10 Terrible

Glyn

Liked: Staff & service
Disliked: Property conditions & facilities
This really shouldn't have been open given the extent of the building works - the property was in a bad state, and I didn't have hot water in my room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rachel, North Salt Lake

Liked: Cleanliness, staff & service
We loved our stay. The location is amazing. Understand what you’re getting before you book. You are paying to stay in one of the most exclusive areas in London. For us, it was well worth it. The staff was great to us.
Stayed 3 nights in Jul 2023

2/10 Terrible

Klarna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det här hotellet är verkligen inte klart för att ta emot gäster. Byggarbetsplats. Sängarna rena och ok men i övrigt ostädat och smutsigt. Duschen läckte och handmunstycket ur funktion. Vi hade fått information att en viss renovering pågick men detta var under all kritik. Vi lyckades byta till ett annat boende resterande nätter.
Stayed 3 nights in Jun 2023

2/10 Terrible

Erik

Stayed 3 nights in Jun 2023

6/10 Okay

georg

Stayed 6 nights in Jun 2023

4/10 Poor

Niklas Andersson

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

2/10 Terrible

Giovanni Niccolo

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il piu brutto hotel mai visto. Sconsigliato
Mai avuto un'esperienza cosi negativa. Solo il personale si salva, perche è cordiale e simpatico. Il resto, uno schifo totale. Intanto la parola "pulizia" non esiste. Camera polverosa ogniddove. Tenda oscurante praticamente "inesistente". Il bagno ancora peggio! Per fare i bisogni è un'impresa, il tubo del lavandino urta e da fastidio quando ci si siede sul water, il posaoggetti è polveroso. Le pulizie giornaliere non esistono e nemmeno il rifare la camera. Nemmeno un cambio degli asciugamani e mai rifatto il letto una volta. Questo e un hotel a una stella e non di piu. Io in hotel a una stella sono stato ma erano molto meglio. Durante il giorno ci lavoravano e c'era un polverone non finiva piu. Lo sconsiglio a chiunque perche qui davvero siamo a livelli sotto zero. Per non parlare delle scale che oltre ad essere polverose, anche pericolose. Per 344 euro, proprio.... no no, non si siamo. Come minimo per stare qua la spesa giornaliera deve essere non piu di 15/20 euro. Delle 2 luci in camera ne funziona solo una. Boia ma se questo deve essere un hotel (forse un ostello è la parola piu corretta) meglio rifare una lezione in una scuola alberghiera. Va bene qualche hotel peggio, qualcuno meglio, qualche cosa da rifare... ma qui da rifare da capo a coda. Sconsigliato (specie per gli allergici alla polvere, perche sarebbe la fine) a chiunque.
Stayed 3 nights in May 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
No cleaning for 4 days, only emtying the waste bin. No small towels only one big per person, no bathroom rug. Broken window handle. Broken toilet paper holder. Bed was good enough to sleep in but not comfortable. Two wall mounted lamps, only one working. Shower cabin unable to completely close doors because one only attached on top (resulting in a lot of water on floor). Water in shower impossible to get good temperature - either ice cold or scolding hot. No breakfast even though announced on web there was. Corridor lightning not working properly, some stairs had to be climbed in darkness due to malfunctioning sensors.
Stayed 4 nights in May 2023
Response from Nathan on May 8, 2023
Good morning, i am sorry you feel your stay could have been better, if you had mentioned at the time we would happily work with you to fix any issues you had

2/10 Terrible

jeanne

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
bedrooms very small. No tea making facility in rooms. No accessible rooms.
Stayed 3 nights in Apr 2023
Response from Nathan on May 8, 2023
Good morning, as with all guests we explained where tea and coffee is for free in the hotel

2/10 Terrible

Penelope

Stayed 2 nights in Apr 2023
Response from Nathan on May 8, 2023
.

8/10 Good

Ezgiamen

I am lucky for my experience. I would be looking forward for future booking. The place has great potential with a lot of upgrade work going on. My failt I didn't check it would be on my stay. Staff were flexible and did best they could which made the nouse tolerable.
Stayed 3 nights in Apr 2023
Response from Nathan on May 8, 2023
Good morning, thank you for your comments and we appreciate your feedback

2/10 Terrible

Warren

Stayed 1 night in Mar 2023
Response from Nathan on May 8, 2023
.

4/10 Poor

Szabolcs

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Nathan on May 8, 2023
.

4/10 Poor

Rekha

Disliked: Cleanliness, property conditions & facilities, room comfort
Room very in very bad condition, the bedsheet was dirty. No proper ventilation
Stayed 1 night in Mar 2023

2/10 Terrible

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too worst experienced that never happened before. 1. No body was at the reception counter when checking in. 2. Shower water was little and need to wait awhile then has hot water 3. Too near to other room and would be shocked when other rooms were too laugh. 4. No lift provided 5. TV was spoiled 6. Internet too slow 7. No drink water provided
Stayed 3 nights in Mar 2023

4/10 Poor

Maria Guadalupe

Stayed 3 nights in Mar 2023

10/10 Excellent

Louis

Stayed 7 nights in Feb 2023

10/10 Excellent

Mir Ahmad

Liked: Staff & service, amenities, property conditions & facilities
I loved my stay at Exihibation 4 Hotel the rooms was clean and Quiet this hotel offered Breakfast and coffee the front desk staff was friendly and welcoming
Stayed 2 nights in Feb 2023

10/10 Excellent

Jesus tomas

Stayed 3 nights in Feb 2023

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Juho

Stayed 1 night in Feb 2023

8/10 Good

Mariusz

Stayed 1 night in Feb 2023
Response from Nathan on Feb 23, 2023
thank you for your feedback

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Don't trust the pics
Room was ridiculously small and inconvenient. Very much not unlike the photos.
Stayed 3 nights in Jan 2023
Response from Nathan on Feb 23, 2023
all rooms are accurately described

10/10 Excellent

Malgorzata

Stayed 1 night in Jan 2023
Response from Nathan on Feb 23, 2023
thank you for your feedback

2/10 Terrible

Kim

Stayed 2 nights in Dec 2022
Response from Nathan on Feb 23, 2023
thank you for your feedback

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this hotel! This is the worst property in London, rooms are derelict and dirty, terrible customer and all around an unsafe property to be advertised on Expedia to be honest
Response from Nathan on Feb 23, 2023
im sorry however this isnt accurate we have never had an issue with safety and to say were derelict is completely unfounded

2/10 Terrible

geoffrey

Disliked: Staff & service, amenities, property conditions & facilities
on arrival IT failed so no entry to all rooms for some time First room shown bed ends touched both walls broken curtain Next room damp no WiFi broken TV
Response from Nathan on Feb 23, 2023
Hi, none of our rooms have a bed that "touch both walls" our WIFI works great and so do all the TV's

2/10 Terrible

Carolina

Stayed 3 nights in Dec 2022

10/10 Excellent

Ian

Stayed 1 night in Dec 2022

6/10 Okay

Atif

Stayed 1 night in Dec 2022

4/10 Poor

luciano

2/10 Terrible

Jendell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

shajen

Traveled with group
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Akbar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Harry

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a refurbishment
Stayed 2 nights in Oct 2022

6/10 Okay

Sarto

Traveled with partner
Hôtel is well located to key attractions at walking distance. There is no elevator; so, it’s not friendly user for older people that needs to carry luggages to the 4th floor. Room and bathroom are extra small with no furniture except your bed. It is not a cozy, warm and welcoming place. Feel like more staying at an hostel for younger travellers. Not recommended for older people but you decide. My spouse and I will not go back to this place.
Stayed 3 nights in Sep 2022

4/10 Poor

Jannah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tiny room, shower was broken and flooded the bathroom every time it was used, it was very hot in the small room but when using a/c water flooded the room and end of our bed became soaked, we were not provided towels for showering. There was a glazed window between our room and another, they left their light on all night and it lit our room making it impossible to sleep. Location was very good.
Stayed 3 nights in Sep 2022

2/10 Terrible

Ryan

Stayed 1 night in Sep 2022

8/10 Good

Anthony, Waiuku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Earls Court tube station so very easy to base yourself here for London and further.
Stayed 6 nights in Sep 2022
Response from Sean on Sep 20, 2022
Thank You.

2/10 Terrible

Timothy

Traveled with family
Disliked: Staff & service
Don't Let This Happen To You
My wife and I (both 53) are seasoned travellers and came to London for a 3-day break, two nights in this hotel. I was sent a confirmation from Hotels.com the week before but on arrival I was told we were booked for two different days. The receptionist told me he would call the manager to help solve this unfortunate issue. The manager arrived and was very aggressive, told me that it was ME who had made the mistake - that I had been sent an email telling me my credit card had been rejected. This was untrue. He also told me to stop shouting, which I wasn't. I asked "If my credit card has been declined, how have I been able to book two different nights on the same card?", he told me that I could call the police if I liked (??!!) but it was ME who had made the mistake and not him. He got very angry at me and started pointing at me! When the original receptionist tried to explain to him, the manager shushed him, holding a finger up to his face, like you would a child. I couldn't believe what I was seeing. Looking back, it was hilarious. But what wasn't funny was the fact we now how to find a new hotel, the afternoon London was packed with supporters for the Women's Euro football final. Why didn't he admit he had made a mistake, apologise and then help me find another hotel? It happens. I've run this exchange through my mind several times and I still can't believe it happened. We parted on bad terms. My wife & I went hotel-hunting...what a strange man!
Stayed 2 nights in Jul 2022

2/10 Terrible

Vivien

Stayed 1 night in Jul 2022

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities
I loved the rooms and how they had a/c. My biggest complaint is that the hotel wifi was not accessible in the rooms. In order to access the wifi you had to be in the dining area of the hotel. The wifi signal does not reach the rooms.
Stayed 2 nights in Jul 2022

6/10 Okay

Yudi

Traveled with family
Liked: Staff & service
It's very close to subway, easy to go around. The room has everything: air conditioning, tv, washroom. But the washroom is so small that it's difficult to turn around. We stayed there for more than 10 days, nobody emptied garbage for us: there was no garbage bin in the room, i asked but didn't get one. Finally I found one inside the room the day before we left. Maybe they finally remembered we need a garbage bin. The staff are nice abd friendly. For a low budget trip, it's a good choice.
Stayed 11 nights in Jul 2022

2/10 Terrible

Supreet, Poughkeepsie

Stayed 1 night in Jul 2022

10/10 Excellent

Hamza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Stayed 1 night in Jun 2022

6/10 Okay

Linda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a convenient location to where we wanted to go
Stayed 3 nights in May 2022

2/10 Terrible

Jose

Stayed 3 nights in May 2022