Ratings based on 3,769 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Kazakhstan
New Holiday Inn in central LondonPosted Nov 18, 2017
it has been a holiday inn for less than a year and hence recently refurbished. location is very convenient not noisy and near busy high street Kensington. rooms are not large but clean and well air conditioned (if that's not enough windows can be opened). Breakfast lacks variety but is Ok. staff is nice and helpful. large reception area with lots of seating space is an advantage.
for Everyoneby A verified traveler
Posted Nov 17, 2017
Excellent location and facilities This is the third time I stay and my wife and son
for Everyoneby A verified traveler from kent
Convenient central London HotelPosted Nov 12, 2017
Convenient Hotel, situated in central London a few minutes walk from the tube station. Friendly accommodating staff. Good variety in breakfast.
for Everyoneby A verified traveler from Massachusetts
Great location and a clean roomPosted Nov 10, 2017
Pros: The proximity to the underground
Location: The neighborhood has some nice local pubs. The Britanica and the Goat stand out.
We stayed at the Holiday inn in November of 2017. The location was superb and although the room was small by Amercian standards, they made efficient use of the space. The room and bathroom were very clean. The hotel staff were courteous and very helpful. They lent my girlfriend the UK to USA outlet converter free of charge, let us check in early, and then provided us with a lot of information about how to get around the city. The best part about the hotel is the location. It's a one minute walk from the underground. We arrived at Heathrow and took the to Paddington station. The hotel was just a few stops from there on the circle line. The circle line tube next to the hotel gave us quick access to the entire city. If a smaller room is not a problem for you, consider this a 5/5 score.
for Everyoneby A verified traveler from San Leandro, CA
Nice hotel close to underground stationPosted Nov 8, 2017
Very pleasant hotel stay. It was within walking distance of an underground station. There’s a Starbucks in the hotel. The single room was smaller than what I thought, but it was clean and perfect for sleeping. I would return to this hotel!
for Everyoneby A verified traveler from Australia
Comfortable in great locationPosted Nov 4, 2017
Very close to Kensington High St metro . Comfortable rooms , friendly helpful staff , great buffet breakfast to start the busy day and reasonably priced
by A verified traveler from New York
Posted Nov 4, 2017
We reserved a king bed, but they gave us a full size in the world’s smallest room. The staff were friendly and the location was relatively convenient.
for Everyoneby A verified traveler from London
Ideal location for transport around LondonPosted Oct 31, 2017
Excellent location for tube and main bus routes to the West End and felt a safe area. Room was small but that is London! Pool and spa in the basement was a great way to relax.
for Everyoneby A verified traveler
Remodelled and well located, but small roomsPosted Oct 16, 2017
Remodelled and well located, but small rooms.
for Everyoneby A verified traveler from Toronto, Ontario Canada
Great Location & Excellent Breakfast Buffett.Posted Oct 2, 2017
Pros: We booked room 4040 Superior which was really nice as regular rooms are quite small. Large closet & enough room to store suitcases etc. & very quiet.
Cons: On every floor there is a definite " offensive bleach smelling" odour. Toiletries were NOT replaced as needed & our maids did NOT speak English.
Location: The tube is located within 5 min. walk. Also Kensington Palace, Harrods, Sticky Fingers & other eateries, pubs as well as various shops are close by.
Staff were just so nice & friendly at helping with info, suitcases, cabs etc. Breakfast staff were also pleasant & efficient. Hot & Cold buffet breakfast buffet was excellent. Mentioned upon booking that we were staying 10 nights to celebrate 50th wedding anniversary & were greeted with chocolate strawberries upon arrival, a very generous touch.