Ratings based on 1,720 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Apr 19, 2019
The hotel is in decent shape despite of the age of this vintage building. Great staff and breakfast. Will stay again in our future trips to London.
5 out of 5
by A verified traveler

Posted Apr 3, 2019
Very nice staff! Excellent location minutes away from the trais station and from Kensington Palace!
Comment from Hotel Management
Apr 3, 2019 by Tom, Hotel Management
Thank you very much for your positive feedback. We hope to welcome you back to our hotel in the near future.
4 out of 5
by A verified traveler

Posted Mar 23, 2019
Comment from Hotel Management
Apr 2, 2019 by Tom, Hotel Management
Thank you very much for your lovely words and positive feedback! We hope to welcome you back to our hotel in the near future.
4 out of 5
by A verified traveler

Posted Mar 16, 2019
Very clean! Everything was great except two big issues like the lift was broken my entire 5 day stay and on one morning, the electricity was out fir a few hours so I lost time on sightseeing since I had no light to get ready.
Comment from Hotel Management
Mar 19, 2019 by Tom, Hotel Management
Dear Guest, Thank you for your feedback. We are glad that you enjoyed your stay with us, despite the issues you experienced during your stay. We apologise for the issue with the main lift, however the second lift is still in operation while we work on this. Regarding the issue with the power failure, this was a problem at a sub station in the local area which affected all buildings on our block. Again, we can only apologise for this inconvenience and hope that this won't deter you from staying with us in the future.
5 out of 5
by A verified traveler

Posted Mar 13, 2019
Thank you for my birthday champagne. Great service, especially front desk service.
Comment from Hotel Management
Mar 13, 2019 by Tom , Hotel Management
You're very welcome! We sincerely hope you had a lovely birthday and we hope to see you again soon!
5 out of 5
by A verified traveler

Posted Mar 11, 2019
Location was excellent, we didn't like the fact that we didn't get our room the way we reserved it
Comment from Hotel Management
Mar 14, 2019 by Tom, Hotel Management
We are sorry about this and will look at the issue to see how this happened.
4 out of 5
by A verified traveler

Posted Mar 8, 2019
Comment from Hotel Management
Apr 2, 2019 by Tom, Hotel Management
Thank you very much for your positive feedback! We hope to welcome you back to our hotel in the near future.
3 out of 5
by A verified traveler

Posted Mar 7, 2019
Outdated facility and very small room. Booked superior room( says to be 171square foot) with view but turned out to be a tiny room overlooking the chimney. Was very disappointed. This should not be a 4.5 star hotel and need some serious refurbishment. The only good thing was very friendly staff. Thank you.
Comment from Hotel Management
Mar 14, 2019 by Tom, Hotel Management
We are very sorry that the room did not meet your expectations. We will be going through a refurbishment very soon to upgrade our rooms and common areas. We hope we can look forward to welcoming you here in the future.
1 out of 5
by A verified traveler

Posted Feb 27, 2019
Tired and dated. Pint of ordinary beer £8. 45 no wonder the bar was empty !!!
Comment from Hotel Management
Mar 14, 2019 by Tom, Hotel Management
We will be going through a refurbishment soon and hope to see you again in the future.
3 out of 5
by A verified traveler

Posted Feb 12, 2019
The bedroom no 115 supposedly a superior was very small less than stated on the expedia website. The sash window would not close properly resulting in a constant draught.Even with the heating on the room temperature never got higher than 19c.
Comment from Hotel Management
Mar 14, 2019 by Tom, Hotel Management
Thank you for your feedback. We will look into the issues you have raised and action them.