Ratings based on 723 Verified Reviews

3.2 out of 5
76% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
2.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel.Close to London olympia.

Posted Nov 17, 2017
Very good hotel.Very clean.Near the Kensington tube station.Staff was very polite
Comment from Hotel Management
Nov 17, 2017 by Farrukh Shahzad, Hotel Management
Hello Guest, Thank you for recent feedback. Your feedback is really important for us. Hope see you soon. Kind Regards Farrukh shahzad
3 out of 5
by A verified traveler from Calgary, Canada

Cheap hotel, great location, but run down

Posted Nov 11, 2017
Cheap, awesome location, but moldy and water damaged rooms. very small Rooms with uncomfortable beds & no hot water. However, If your only stay a night or two. The price and ease of access to city make it bearable,
Comment from Hotel Management
Nov 11, 2017 by Farrukh Shahzad, Hotel Management
Hello Guest, Thank you for recent feedback. Your feedback is really important for us. The hotel has some ongoing issues with the water damages and mold but we are trying our best to resolve all the issues and the hotel is going through a process of renovation soon. Hope you will have a nice and comfort stay in your next visit at our hotel. Apologise for inconvenience
1 out of 5
by A verified traveler from Toronto

Posted Nov 2, 2017
Pros: my most terrible experience!
Cons: EVERYTHING!!!!
Location: Location was the only thing which was not too bad for the room rate!
First we were sent t a room which was wet from leaking roof! We reported and were sent to another room. We experience all kind of troubles from dirty floors, shower running hot and cold water intervals, broken window etc. and we were told that the hotel rooms are all booked and they can not change our room. The second night which was colder, we noticed that the heating is not working either!! With the broken window and the extreme november cold the room was extremely cold. We hardly slept that night and when I complained to the reception next morning the staff admitted that the rooms window is broken and stays open and after checking the room they confirmed that the heating is not working either! But there was no attempt to provide any refunds or taking any responsibility and after I mentioned they offered to give us %15 discount which I passed!
Comment from Hotel Management
Nov 9, 2017 by Kensington West, Hotel Management
Hi Guest, We do apologize for your recent experience. kindly accept our sincere apology. we are looking to resolve this issue and will get back to you soon.
4 out of 5
by sean

Small, budget friendly, convienent

Posted Oct 17, 2017 on Hotels
Definitely a budget hotel. The room was tiny - cruise ship tiny - and in need of updates. Bed was broken, carpet was stained and it could use some fresh paint. That said, it was fine for what my daughters and I needed as we were only in the room to sleep. The hotel is in a quiet neighborhood with a few places to eat nearby. It's less than 5 minutes walking distance to a tube stop (zone 2) which gives you easy access to all of the city. The staff was friendly and helpful, the neighborhood seemed safe at night and the hotel is budget friendly. Just know not to expect 5 star accommodations. If you'd rather spend your money on sightseeing instead of hotel rooms this hotel should work well for you.
Comment from Hotel Management
Nov 9, 2017 by Kensington West, Hotel Management
Hi Guest, Thank you for sharing your recent experience. We really appreciate your feedback and kindly accept our sincere apology on your bad experience. We are looking to resolve this on going issues. Appreciate your patience. Kind Regards Farrukh Shahzad Kensington West Hotel
3 out of 5
by Manuel

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Nov 9, 2017 by Kensington West, Hotel Management
Hi Guest, Thank you for your recent experience and really appreciate your feedback. Kind Regards Farrukh Shahzad kensington West hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from ottawa, canada

Posted Aug 29, 2017
If you're looking for something quickly and have the time to travel in and out of town then this place is good. Walking distance to the tube and near to some pubs. Walking at night was a bit nerve wrecking. I questioned if the sheets were changed. The front desk employee was on his first day sitting solo. So not much help.
5 out of 5
by A verified traveler

Lovely neighborhood; friendly staff

Posted Aug 23, 2017 on Hotels
Very friendly and capable staff. Neighborhood beautiful and easy access to stores, Tube. Room extremely small, carpet old but price was budget so not a surprise.
4 out of 5
by Jackson

Value for money

Posted Aug 22, 2017 on Hotels
I think this hotel is value for money. Yes carpet does need updating but this is what they are planning to do anyway. Staff very friendly
1 out of 5
by Jackline

Posted Aug 4, 2017 on Hotels
Toilet so dirty with a ugly stain, tv wasn't working,wifi not connecting not enough towels The stay was a mess and would never recommend or stay there again
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Good budget hotel

Posted Jul 23, 2017
Good value, clean rooms. Beds aren't terrible, but aren't great. Helpful staff.Not centrally located.