Meeting facility

Reviews of Millennium Gloucester Hotel London Kensington

4 out of 5
Millennium Gloucester Hotel London Kensington
4-18 Harrington Gardens, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 601 out of 1472 reviews" "
Rating 8 - Good. 434 out of 1472 reviews" "
Rating 6 - Okay. 217 out of 1472 reviews" "
Rating 4 - Poor. 112 out of 1472 reviews" "
Rating 2 - Terrible. 108 out of 1472 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Soran

Liked: Cleanliness, staff & service, property conditions & facilities
Proper Hotel building
Stayed 1 night in Mar 2024
Response from Chris van Dam on Mar 27, 2024
Dear Soran,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to hear that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in London, rooms were large and perfect for our family of 4
Stayed 2 nights in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Ryan,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed our great location and spacious rooms for your family. We hope to welcome you back soon for another wonderful stay at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris van Dam on Mar 27, 2024
Dear Victoria,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to know that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Timothy, Bushkill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, friendly stuff. I would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Timothy,Thank you for your perfect rating and wonderful feedback about your recent stay at the Millennium Gloucester Hotel! We're delighted to hear that you enjoyed our great location, clean rooms, and friendly staff. We look forward to welcoming you back for another excellent stay in the future.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Saeed

Liked: Cleanliness, staff & service
Excellent area
Stayed 1 night in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Saeed,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed our convenient location.We hope to welcome you back soon for another great stay at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service
Good location and comfortable, clean rooms
Stayed 4 nights in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Lorraine,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed our convenient location and comfortable, clean rooms. We hope to welcome you back soon for another great stay at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Rachael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, only issue was with the air con unit. Great staff and room
Stayed 3 nights in Mar 2024
Response from Chris van Dam on Mar 26, 2024
Dear Rachael,Thank you for your perfect rating and positive feedback! We're pleased to hear that you enjoyed our great location, staff, and room. We apologize for any inconvenience caused by the air conditioning unit and appreciate your understanding. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral Manager Millennium Gloucester Hotel

10/10 Excellent

kwaku

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, nice gym as well would recommend
Stayed 3 nights in Mar 2024
Response from Chris van Dam on Mar 27, 2024
Dear Kwaku,Thank you for your perfect rating and positive feedback! We're delighted you enjoyed the friendly and helpful staff, as well as our gym facilities. We appreciate your recommendation and look forward to welcoming you back soon to the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Elaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, good value for money, staff were very helpful
Stayed 1 night in Mar 2024
Response from Chris van Dam on Mar 27, 2024
Dear Elaine,Thank you for your perfect rating and wonderful feedback! We're thrilled you found our location convenient, our prices reasonable, and our staff helpful. We can't wait to welcome you back for another great stay at the Millennium Gloucester Hotel.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Greeted from taxi by concierge and guided to disabled access. Checkin fine, the room was lovely but extremely hot with air conditioning fixed on full. Asked room service for help but she said it was broken, she said someone would come, they didn’t. I went down to reception asked for help, no one came, rang down, no one came. After 1 hour I want down again and was moved rooms. The room was clean but a bit of a downgrade from the previous one, no dressing gowns, tissues, water, hairdryer. I had to ask for breakfast tea and de caff coffee. Didn’t make a fuss as we had dinner booked before going to the Albert Hall. On leaving the concierge were very helpful, storing our luggage. When we returned to collect it later the concierge kindly charged my phone for me. Hopefully we will get to visit again without problems.
Stayed 1 night in Mar 2024

6/10 Okay

CONSTANTIN

Traveled with partner
Liked: Staff & service, property conditions & facilities
I really like the location and so easy to get to the Gloucester Road Station-Also probably one of the best breakfast buffet and congrats for this!!! I don't want to get in too many details -overall a good stay-maybe just please, please clean the elevators!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ahamefula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness
Stayed 4 nights in Mar 2024

6/10 Okay

Jenny

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Reception looks welcoming but the rooms need a refurb - poor maintenance. Cleaning needs improvement - check the inside of the lift doors! My sisters room had no tv remote; it appears the reason for that is the tv didn’t work!
Stayed 1 night in Feb 2024

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good but the room smaller than the mentioned in the website and i didn’t get the benefits
Stayed 2 nights in Mar 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection located, great for a weekend in London. Next to a tube station and very walkable as well. The room was a great size and comfortable. It was a good solo stay. I didn’t eat at the hotel so can’t comment on restaurants or bars
Stayed 3 nights in Feb 2024

4/10 Poor

Aeryn

Traveled with partner
Disliked: Staff & service
.
Stayed 1 night in Mar 2024

10/10 Excellent

Rosalind

Stayed 2 nights in Feb 2024
Response from Chris van Dam on Mar 26, 2024
Dear Rosalind,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to hear that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Juan Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris van Dam on Mar 27, 2024
Dear Juan,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to know that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Kate

Stayed 2 nights in Feb 2024
Response from Chris van Dam on Mar 26, 2024
Dear Kate,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to hear that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral Manager Millennium Gloucester Hotel

10/10 Excellent

Mohammed

Stayed 2 nights in Feb 2024
Response from Chris van Dam on Mar 26, 2024
Dear Mohammed,Thank you for your perfect rating and for choosing the Millennium Gloucester Hotel! We're thrilled to hear that you had a fantastic stay. We look forward to welcoming you back soon.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

2/10 Terrible

Andrew

Traveled with partner
Disliked: Staff & service
Didn't have a chance to stay as i booked the wrong date the hotel wouldnt change my booking ,my son was intensive care in hospital they wasn't intrested ,enjoy the money.
Stayed 2 nights in Feb 2024

6/10 Okay

Alexandru

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall my experience was average. The location of the hotel was good, it looked nice, room was spatious, staff were mostly polite and helpful, breakfast was good but the room was also dirty around the window, the window didn't fully close and there was a draft in the room. The room also had no heating and the hotel provided a portable heater. I don't know if that's a common occurence in London hotels and it wouldn't have been a big deal, but me and my wife recognised the heater instantly, it was a very cheap model that we previously owned and ended up throwing away because of how dodgy it was. Throughout our stay it would often randomly smell like burning for no reason and we didn't feel safe leaving it on overnight. We tried turning it off at the outlet when we checked out and it tripped the breaker and killed all the lights & the TV. Our stay wasn't bad but it did not feel like we were staying in a 4 star hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful hotel clean food hood and rooms comfortable within easy reach of tube station
Stayed 1 night in Feb 2024

10/10 Excellent

Kaitlin, Sherborne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive experience! The hotel surprised us with a room upgrade, elevating my stay. The staff’s generosity made a lasting impression. While the gym was decent, it didn’t overshadow the overall fantastic service and upgraded accommodations.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mohshin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Traveled with family
Excellent Hotel. Ideally situated for the tube station.Cannot fault it. Will be using this Hotel for my next visit to the Capital.
Stayed 1 night in Feb 2024

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 4 nights in Feb 2024

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location,high standards throughout,
Stayed 1 night in Feb 2024

8/10 Good

Robin

Liked: Property conditions & facilities
Couldn't find any room service
Stayed 6 nights in Feb 2024

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and such good value. The location is perfect, a very safe area and loads to do. Hotel rooms are very large and great to have a large bath!
Stayed 1 night in Feb 2024

10/10 Excellent

Dan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, nice area. Rooms a bit dated but nothing major really.
Stayed 2 nights in Feb 2024

4/10 Poor

Andrew

Traveled with family
Disliked: Amenities, property conditions & facilities
Bar closed at 11pm, no water in the morning for toilet, shower or basin. Had to purchase bottled water to brush teeth. Half of the lifts were out of order and no stairs other than fire exit which exited on to street
Stayed 1 night in Feb 2024

4/10 Poor

Paul, Dereham

Stayed 2 nights in Feb 2024

8/10 Good

Fadi

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 4 nights in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice, room was clean and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night at this hotel. The location is great, easy access to public transport, the staff were very nice and helpful, the room was exactly what we needed, clean, quiet, comfortable beds. So we were very happy with our choice. I will book this hotel again.
Stayed 1 night in Feb 2024

2/10 Terrible

neetika

Stayed 2 nights in Feb 2024

2/10 Terrible

Parimal

Disliked: Cleanliness, staff & service
Extremely noisy throughout night, hardly slept. Would not recommend for many reasons
Stayed 1 night in Feb 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
To Millennium Gloucester Hotel London. Thank you for my pleasant stay. I would like to use this opportunity to compliment the staff in the restaurant who were excellent. I mean very efficient and helpful in a way that you would expect in a top-quality hotel like your selves.  Judith Shepherd. (You may use my comment)
Stayed 1 night in Jan 2024
Response from Chris van Dam on Jan 30, 2024
Dear Judith,Thank you for your kind words and compliments. We're delighted to hear that our restaurant staff provided excellent and efficient service during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant experience.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Edward Kennedy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff comfortable beds breakfast delicious and the best shower.
Stayed 1 night in Jan 2024
Response from Chris van Dam on Jan 29, 2024
Dear Edward,Thank you for your kind words! We're thrilled that you enjoyed our lovely staff, comfortable beds, delicious breakfast, and the best shower. Your positive feedback means a lot to us. We hope to welcome you back soon for another enjoyable stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

TOM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from start to finish and great location opposite tube station, tesco, restaurants and bars
Stayed 1 night in Jan 2024
Response from Chris van Dam on Jan 26, 2024
Dear Tom,Thank you for your positive review! We're thrilled to hear you had a great experience with us and liked our convenient location. We hope to welcome you back for another outstanding stay.Best regards,Chris van DamGeneral ManagerGeneral Manager

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel, fantastic location and very safe. I stayed in lots of hotels in London but now, I always use this one.
Stayed 1 night in Jan 2024
Response from Chris van Dam on Jan 24, 2024
Dear Adrian,Thank you for your wonderful review! We're delighted to be your preferred choice in London. Your kind words about our value, fantastic location, and safety mean a lot. We look forward to welcoming you back for another fantastic stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

Megan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a stone's throw from the Gloucester Road Tube Station and a variety of places to eat and drink. The hotel staff was incredibly friendly and welcoming. The facilities were very clean and the lobby smelled really nice.
Stayed 3 nights in Jan 2024
Response from Chris van Dam on Jan 22, 2024
Dear Megan,Thank you for your wonderful feedback! We're thrilled you enjoyed our convenient location, friendly staff, and clean facilities. Your positive comments are appreciated, and we look forward to hosting you again.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Nathan

Stayed 1 night in Jan 2024
Response from Chris van Dam on Jan 15, 2024
Dear Nathan,Thank you for taking the time to rate your recent stay at the Millennium Gloucester Hotel.We're thrilled to hear that your experience with us was exceptional. Providing outstanding service and creating memorable moments for our guests is at the core of what we do, and we're thrilled that we met your expectations. We hope to have the opportunity to welcome you back for another wonderful stay in the future. Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Room was spacious but a little tired
Stayed 4 nights in Jan 2024
Response from Chris van Dam on Jan 11, 2024
Dear Richard,Thank you for choosing Millennium Gloucester Hotel and sharing your positive feedback. We're delighted to hear that you enjoyed our great location and experienced friendly staff. Your comments about the room are duly noted, and we appreciate your understanding.We look forward to welcoming you again for another pleasant stay.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

10/10 Excellent

suod

Stayed 8 nights in Dec 2023
Response from Chris van Dam on Jan 15, 2024
Dear Suod,Thank you for taking the time to rate your recent stay at the Millennium Gloucester Hotel with a perfect score.We're thrilled to hear that your experience with us was exceptional. Providing outstanding service and creating memorable moments for our guests is at the core of what we do, and we're thrilled that we met your expectations. We hope to have the opportunity to welcome you back for another wonderful stay in the future. Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

Yiu Wa

Liked: Cleanliness, staff & service, property conditions & facilities
The bed is comfortable and room is spacious and clean, good location, staff are also helpful and friendly. Would recommend this hotel for staying in London.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Chris van Dam on Dec 22, 2023
Dear Michael,Thank you for taking the time to rate your recent stay at the Millennium Gloucester Hotel with a perfect score.We're thrilled to know that your experience with us was exceptional. Providing outstanding service and creating memorable moments for our guests is at the core of what we do, and we're thrilled that we met your expectations. We hope to have the opportunity to welcome you back for another wonderful stay in the future. Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

2/10 Terrible

Susannah

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Chris van Dam on Jan 15, 2024
Dear Susannah,Thank you for sharing your feedback about your recent stay at Millennium Gloucester. We sincerely apologize for falling short of your expectations. We appreciate your insights and hope to have the opportunity to regain your trust in the future.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location next to Gloucester Road Tube station was ideal for travel into and from central London. Also short walk to the parks and musuems
Stayed 2 nights in Dec 2023
Response from Chris van Dam on Dec 22, 2023
Dear David,Thank you for your positive feedback. We're delighted to hear that our location near Gloucester Road Tube station proved convenient for your travels to central London and that you enjoyed the proximity to parks and museums. It was our pleasure to have you as our guest, and we look forward to welcoming you back to Millennium Gloucester Hotel in the future.Best regards,Chris van DamGeneral ManagerMillennium Gloucester Hotel