Ratings based on 1,463 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London, Onatrio

Superb location

Posted Aug 20, 2017
Pros: Price, location and staff.
Cons: We noted that the shower drain didn't work properly.
Location: A two minute walk to Gloucester Road Underground. Ten minute walk to the V&A, Natural Science and Science museums.
Good hotel at a relatively great price and superb location. The room was small by NA standards but it is London and it does keep the price down.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Nice hotel, close to Underground station

Posted Aug 17, 2017
The hotel has a stately london facade. Front desk staff were super friendly. Place is clean and up to date and was surprised to see a notice they were going to renovate it. Seemed fine as is.the Tube Staton is across the street and is perfect...no need for a cab. Station serves Picadilly, District, and Circle lines making it ideal from Heathrow and city.
5 out of 5
Recommended
for Everyone
by A verified traveler

It's. My favorite place to stay in London

Posted Jul 29, 2017
I pick this hotel each time I am in London because of its cleanliness and location.
Comment from Hotel Management
Aug 9, 2017 by Briana Hill, Hotel Management
Thank you for taking the time to complete your review. We sincerely appreciate and value your comments. It is always pleasing for us when our guests leave us feeling happy about their stay, as our guest satisfaction is our priority. We are very lucky to have such a great team of staff and to be located so close to some major attractions and Gloucester Road Tube Station. We look forward to welcoming you back again in the future. Kind regards, Briana Hill Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2017
Lovely hotel. Great location. Close to restaurants and museums. Easy access to the underground.
Comment from Hotel Management
Aug 9, 2017 by Briana Hill, Hotel Management
Thank you for taking the time to complete your review. We sincerely appreciate and value your comments. It is always pleasing for us when our guests leave us feeling happy about their stay, as our guest satisfaction is our priority. We are very lucky to have such a great team of staff and to be located so close to some major attractions and Gloucester Road Tube Station. We look forward to welcoming you back again in the future. Kind regards, Briana Hill Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Broken Hill Australia

Well located property.

Posted Jul 10, 2017
From the moment we arrived till the moment we departed we were made feel very much at home. All staff were fantastic very friendly and went out of their way to ensure we had a lovely stay.
Comment from Hotel Management
Aug 9, 2017 by Briana Hill, Hotel Management
Thank you for taking the time to complete your review. We sincerely appreciate and value your comments. It is always pleasing for us when our guests leave us feeling happy about their stay, as our guest satisfaction is our priority. We are very lucky to have such a great team of staff and to be located so close to some major attractions and Gloucester Road Tube Station. We look forward to welcoming you back again in the future. Kind regards, Briana Hill Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Good hotel in excellent location

Posted Jul 7, 2017
Pros: Location. Food available both in and around hotel.
Cons: While I realise that rooms can not be constantly updated. Mine was well overdue a refurbishment. A twin room should have more space between beds.
My third visit to this hotel as the hotel & location are excellent. Close to the tube for quick access to central London and surrounds, also a good location to stay for Wimbledon. The room itself was tired, with the carpet and walls looking in need of replacement and redecorating. For a twin room the beds were touching each other and we were fortunately able to move them so that they were about ~6cm apart. Although the room was spacious more room between the beds would have been appreciated. The bathroom was tiny for a twin room & also in need of refurbishment. The non slip on the base of the bath looked grubby and for the size of the space a shower would be more appropriate. The toiletries provided were great.
Comment from Hotel Management
Aug 9, 2017 by Briana Hill, Hotel Management
Thank you for taking the time to complete your review. We sincerely appreciate and value your comments. It is always pleasing for us when our guests leave us feeling happy about their stay, as our guest satisfaction is our priority. We are very lucky to have such a great team of staff and to be located so close to some major attractions and Gloucester Road Tube Station. We look forward to welcoming you back again in the future. Kind regards, Briana Hill Rooms Division Manager
3 out of 5
by A verified traveler

Very average hotel

Posted Jul 2, 2017
Pros: Location
Cons: Better attention to detail.
Rooms do not have comfortable mattresses and for the "queen/king" they just put two beds together so there is a seam down the middle. The carpets are old and not clean. The fridge in the room did not work. The pull out mattress bed was very thin and uncomfortable. The restaurant kitchen was very slow. It took 70 minutes for our food to be delivered to our table for dinner.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient to bus and the Tube.

Posted Jul 2, 2017
Great restaurants nearby, easy walk to Kensington and Hyde Park. Exceptional staff made the stay perfect!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good, well appointed hotel good transport links

Posted May 30, 2017
Location: Very good for transport near Kensington High st and tube 5 mins away
Arrived late at what was a charming reception. Hotel is well decorated with updated amenities. My single room was a bit small but very comfortable for the night--quiet at rear of hotel. Bathroom was very modern and clean Would stay again if on offer.
Comment from Hotel Management
Jun 7, 2017 by Angela, Hotel Management
Dear guest, Thank you for taking the time to complete your review. We sincerely appreciate and value your comments. We are pleased you had a great time here with us. We are very lucky to be located so close to some major attractions and Gloucester Road Tube Station. We look forward to welcoming you back again in the future. Kind regards, Angela Pagana Front Office Supervisor
5 out of 5
Recommended
for Couples
by A verified traveler from Brighton, UK

High quality hotel

Posted May 29, 2017
Pros: Great location
Cons: Bar shut at 11 - later opening?
Location: Albert Hall, lots of pubs/restaurants. Recommend Verdi at the Albert hall.
Stayed here as near the Albert Hall. Great spot, only 10 mins walk (or 2 mins taxi ride) to the venue. Lovely room, comfortable bed, friendly staff and good breakfast - will certainly be back :)
Comment from Hotel Management
Jun 7, 2017 by Angela, Hotel Management
Dear Matt, Thank you very much for your wonderful review. We are pleased you had a great time here with us. We are very lucky to be located so close to some major attractions and Gloucester Road Tube Station. Your comment about our Polo Bar opening hours has been passed on to our head of Food and Beverage to look into areas that we believe we could improve on to enhance our guest`s experience. We look forward to welcoming you back again in the future. Kind regards, Angela Pagana Front Office Superivsor