Ratings based on 614 Verified Reviews

3.4 out of 5
73% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Room is clean but is too small for couples. Breakfast is ok, not much selection.
Comment from Hotel Management
Dec 8, 2017 by RUT, Hotel Management
Dear Guest, I would like to take this opportunity to thank you for your kind feedback that you left after staying with us at The W14 Kensington London. We do pride ourselves in providing the best service possible and ensuring every guest has a memorable stay. We will take your words as suggestion and work on it to ensure better service in future. We all look forward to having another opportunity to welcome you in the not too distant future. Kind Regards Viral Patel General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dorset

Convenient and peaceful location

Posted Nov 9, 2017
Pros: Quiet area, not too far from tube station. Good continental breakfast
Just stayed one night. Small room but very clean and tidy. Probably recently refurbished as all modern equipment, taps, shower heads etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Palo Alto, CA

Nice hotel, convenient location

Posted Oct 24, 2017
Pros: People at the reception were incredibly helpful and nice. They went out of their way to help.
Cons: Towels could be a bit less worn out but nothing too serious to complain about.
Location: Location was very convenient with access to two tube stations. Small grocery stores, a pub, and a cafe all within a few blocks.
Room was a little cramped and small but was reasonably comfortable for one person. Price was also pretty good considering access to different parts via the tube and also close to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gatineau, Quebec

Nice little hotel

Posted Aug 23, 2017
Pros: Nice and helpful staff, well appointed rooms, lovely bathroom, good breakfast, close to underground stations
Cons: No elevator
Location: Lack of restaurants but close to 2 tube stations
Stayed at the W14 on a recent trip to London. We wanted something less generic than a Premier Inn and this place seemed like a good fit, and it was. The hotel is made up of a number of Victorian (?) row houses linked together, giving it a lot of charm, and is situated on a quiet street, a 10 minute walk from 2 tube stations. The decor is modern in a good way; rooms are not huge (especially to north american standards) but very functional and very comfortable; we loved the shower with both an overhead and hand shower heads. Breakfast is not extensive but covers all the bases, and the fresh croissants are a definite winner. Staff was really nice and helpful; we were able to store our luggage there at no charge both before we got our room and after we checked out. The only minor drawback is the fact that there is a limited choice of restaurants around the hotel.
Comment from Hotel Management
Sep 16, 2017 by Viral Patel, Hotel Management
Dear Sir/Madam, Thank you for sharing your experience at our Hotel. I am glad to hear that the location was quiet convenient for you. I am extremely delighted to hear that we met your expectations especially with regards to the service our team provided. It is comments like this that make a huge difference to them as they strive for this every day. It will be our pleasure to welcome you back to our hotel on your next visit to London. Kind regards, Viral Patel General Manager
5 out of 5
by Lars

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Sep 17, 2017
Dear Sir/Madam, Thank you for sharing your experience after your stay at our Hotel. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave such a positive impression. It is always great to receive positive comments especially regarding the Friendliness of our staff and facilities we offer, I will certainly pass them on to our team as they will be thrilled to know their efforts are recognised. Certainly, it will be our pleasure to welcome you back to our hotel on your next visit to London. Kind regards, Viral Patel General Manager
5 out of 5
by David

A Secret Find In London!!!

Posted Jul 28, 2017 on Hotels
My stay was amazing. The hotel is modern clean serviced very well. The front desk was more than accommodating in every way. I would recommend this hotel to everyone. It is a real find in London. Its about three blocks to the Tube Station and close to a mini supermarket. The breakfast was just enough and the breakfast room is delightful!
Comment from Hotel Management
Sep 17, 2017
Dear Sir/Madam, Thank you for sharing your experience after your stay at our Hotel. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave such a positive impression. It is always great to receive positive comments especially regarding the Friendliness of our staff and facilities we offer, I will certainly pass them on to our team as they will be thrilled to know their efforts are recognised. Certainly, it will be our pleasure to welcome you back to our hotel on your next visit to London. Kind regards, Viral Patel General Manager
3 out of 5
by David

OK

Posted Jul 28, 2017 on Hotels
Not as expected - small bedroom and the carpet had seen better days. Overall ok for 1 night stay but not great or was expected for the price. Breakfast was basic .London hotel prices are outrageous and hoteliers must try harder to get return visitors or arent they bothered ?
4 out of 5
by Jonathan

Great value, pleasant stay

Posted Jul 28, 2017 on Hotels
My wife and I were travelling with my elderly parents and stayed at the hotel for two nights. I contacted the front desk ahead of time to request an accessible room for my parents and they were happy to oblige. The front desk staff was very friendly and happy to help. Both rooms looked onto a lovely courtyard and there was sufficient space to move around - a good size for a hotel room in London. There are doors between the bedroom and entryway leading to the bathroom. Perhaps this is a fire safety regulation, but it was awkward to get to the bathroom - a doorstop would be nice. The air conditioning was excellent, especially considering our visit was during the June heat wave. Regarding the location, the hotel is on a quiet street - hardly any traffic. However, one must cross a major thoroughfare to reach either of the two metro stations within a 5-minute walk. Not much to see from a tourist's point of view, so an Oyster card is necessity. We'd be happy to return based on our experience.
Comment from Hotel Management
Sep 17, 2017
Dear Sir/Madam, Thank you for sharing your experience after your stay at our Hotel. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave such a positive impression. It is always great to receive positive comments especially regarding the Friendliness of our staff and facilities we offer, I will certainly pass them on to our team as they will be thrilled to know their efforts are recognised. Certainly, it will be our pleasure to welcome you back to our hotel on your next visit to London. Kind regards, Viral Patel General Manager
4 out of 5
by A verified traveler

Met Expectation

Posted Jul 24, 2017 on Hotels
We enjoyed our stay. The location was convenient to the station for easy commute.The WiFi was not very good
Comment from Hotel Management
Sep 17, 2017
Dear Sir/Madam, Thank you for sharing your experience after your stay at our Hotel. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave such a positive impression. It is always great to receive positive comments especially regarding the Friendliness of our staff and facilities we offer, I will certainly pass them on to our team as they will be thrilled to know their efforts are recognised. Certainly, it will be our pleasure to welcome you back to our hotel on your next visit to London. Kind regards, Viral Patel General Manager
4 out of 5
by Michael

HMT in London

Posted Jul 19, 2017 on Hotels
Very impressed with the quality , modern style of hotel , shower incredible , did not expect this for the price , only down side is it's in a residential area very safe but not great for dinning ,
Comment from Hotel Management
Sep 17, 2017
Dear Sir/Madam, Thank you for sharing your experience after your stay at our Hotel. Our aim is to provide our guest with memorable experiences and I am delighted to learn that we were able to leave such a positive impression. It is always great to receive positive comments especially regarding the Friendliness of our staff and facilities we offer, I will certainly pass them on to our team as they will be thrilled to know their efforts are recognised. Certainly, it will be our pleasure to welcome you back to our hotel on your next visit to London. Kind regards, Viral Patel General Manager