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Older hotel but in the great location.. close to the train, shops and many of London attractions. Service at the hotel front desk could be improved.
The location is excellent, about 100 yards from the Underground transit station. Plenty of places to eat around the hotel. If you are looking to be wined and dined this is not the hotel for you. I choose it for the location and was not disappointed. The room was small but comfortable. My only issue ...
The hotel was wonderful! My only issue was the renovations going on...I wasn't able to sleep on like I would have liked....it would have been nice to have been notified that there were renovations going on, on the floors right under neath me, but the hotel and the staff were fabulous.
Accommodating staff. We were given a big basement room but told we can move to a room upstairs if not comfortable. Hotel was conveniently close to tube, restaurants n shops. Steps up to lobby with no ramp n with luggage can b a problem
Only two minutes walk from Gloucester Road tube and easy to get to museums, Kensington high street etc. A great plus was good air con in my room as it was super hot when I stayed. There is a continental breakfast served which is definitely not the best but adequate. I'm afraid to say the filter coffee ...
Everything about the hotel was great! Staff, breakfast, location and rooms. Beds were comfortable and their courtyard was an added bonus giving our group a place to sit and relax.
Found the hair dryer in the room was not working left a note for the house staff and there was a replacement in the room when we returned later in the day.
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