Ratings based on 588 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Normal, Illinois

Nice hotel in Bexleyheath not close to London.

Posted Jun 13, 2017
Pros: The room was very large and had a fridge. The pool was nice. They provided electric kettle and biscuits for tea.
Cons: The hot tub was closed two nights for cleaning.
Location: Walking distance to shopping center, groceries, restaurants, and pubs. Not close to London City Center.
We chose this hotel as it had a pool and appeared to be close to London however it was far away from the tourist spots that we wanted to see and it took 30 minutes to 1 hour to travel each way by car and even longer by public transport. We always were able to find an Uber fairly close. It is located close to shopping center with lots of restaurants and shops. It is also close to police station so we always felt safe. The first night we encountered noise from a party as our room was located above the party room. The front desk assured us that the party only went until 12:30 a.m.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glastonbury

Lovely Hotel

Posted May 17, 2017
Pros: The room.
Cons: The pillows were way to soft for me.
Location: Close to Shopping centre and bus stop for 132 to go to North Greenwich for the 02
Lovely room with balcony and very clean and quiet. We will definitely stay here again. Staff very helpful and breakfast was plentiful even had soya milk. Close to 132 bust so could get bus to North Greenwich for the 02.
5 out of 5
Recommended
for Everyone
by A verified traveler from Donccaster

Beautiful

Posted May 8, 2017
Lovely comfortable room. Very friendly and helpful.staff. close to transport links and main shopping centre.
3 out of 5
by Elaine

This traveler left a rating score only Posted Apr 23, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from sheffield

Hotel with good facilities with good road links

Posted Apr 20, 2017
Pros: Friendly staff - though in some cases it was impersonal, the gym and breakfast staff were more individual focused and this made my stay better.
Cons: Should have given me WIFI codes etc. Though in the end I didn't use the connect.
Location: No idea, about location other than good road links. I arrived after 10pm and just wanted to sleep.
High levels of customer service expected of a large high reputation hotel. Staff in the gym facility and breakfast were particularly friendly and a pleasure to deal with. The whirlpool bath was an unexpected benefit. Check-out was done before
4 out of 5
by Joshua T R

Posted Apr 17, 2017 on Hotels
Breakfast options must be improved to include more varities (especially for Chiildren)
3 out of 5
by ROBERT

Not 4 star

Posted Mar 28, 2017 on Hotels
Fire alarm sounded twice and both times evacuated. It was late and we were in bed. Only concession was late check out. Not good for a disturbed night when clocks went forward. Food - limited menu - buffet menu at £25 - not 4 star
4 out of 5
by Mark

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
5 out of 5
by Jagjit

Enjoyed

Posted Mar 16, 2017 on Hotels
It was a eventful stay
3 out of 5
by Mr R . F .R

Watch out for extras

Posted Mar 15, 2017 on Hotels
Tried to charge extras for parking and £1.60 for serving my meal in the bar as a service charge