Ratings based on 311 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from chicago

Posted Feb 20, 2018
Cons: breakfast can be improved.
Room was spacious, with king bed and pullout. King bed mattress was ok, pullout mattress needs to be replaced. Pool area was clean and warm, which was great for the kids.
Comment from Hotel Management
Feb 20, 2018 by Manager, Hotel Management
Thank you for sharing your experience with us. We appreciate the input referring to our bed and area. We hope to someday have another opportunity to host your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Good for the Price

Posted Feb 19, 2018
Pros: Staff was friendly and room was very comfortable. It was close to Kent State where I was going for a track meet the next day.
Location: Conveniently located off interstate,
Hotel was good for the price. The only problems I had were when someone in another room took a shower it sounded like it was coming through the walls, very loud. I had traveled 8 hours getting there and was ready to go to sleep since I had a long day the next day. It wasn't until 1:30-1:45 in the morning that I could finally sleep because of the running water from the room above me and beside me. The other issue was not the hotels fault, it was the young kids running up and down the hall until about 11:00. The hotel itself was comfortable, the staff was very friendly and as helpful as they could be. I would consider staying there again if in the area.
Comment from Hotel Management
Feb 21, 2018 by Manager, Hotel Management
Thank you for taking the time to share. We appreciate your feedback regarding our staff and area. Your voice is very valuable to us and we hope you will return on your next travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Cons: Noice from the street or free way could be imporved.
good. staff are friendly and let you feel comfortable when arrived.
Comment from Hotel Management
Feb 13, 2018 by Manager, Hotel Management
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2018
so fun!! would go back again. kids had an amazing time and Jen was so amazing
Comment from Hotel Management
Jan 31, 2018 by Guest Relations Manager, Hotel Management
Dear guest, We thank you for your time in completing our survey and for sharing this positive review. We will do our best to make your next visit another fine experience. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice for the kids

Posted Jan 10, 2018
Good for the money nice for the kids to play the pool is high chlorine
Comment from Hotel Management
Jan 31, 2018 by Guest Relations Manager, Hotel Management
Dear guest, We are so delighted to hear that you found your stay at our hotel worth spending. Thanks so much for letting us know that we were able to suffice your accommodation needs. We look forward to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, Indiana

Friendly staff, fast check in & clean room.

Posted Dec 16, 2017
Friendly staff, clean rooms, fast check in. Parking is great!! Hotel locators by many gas stations, stores & resturants.
Comment from Hotel Management
Jan 31, 2018 by Guest Relations Manager, Hotel Management
Hi Tamara, Thanks so much for your time in completing this satisfaction survey about your recent stay here at Comfort Inn And Suites. Your kind remarks about our staff will be shared with our team, we will do our best to provide you another comfortable accommodation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
Great hotel even during remodel. Except the kids running up and down the hall.
Comment from Hotel Management
Jan 31, 2018 by Guest Relations Manager, Hotel Management
Dear guest, Thank you very much for the 5-star rating you posted for our hotel, another fine reference for our property. We will work very hard to maintain the quality of accommodation and services you enjoyed with us.
3 out of 5
Recommended
for Couples
by A verified traveler

Hotel was close to my family and town.

Posted Nov 25, 2017
Pros: The staff
Cons: The pillows were folded as squares, we didn't really like that.
Location: Close to my family and easy to get to from the highway.
The hotel was under construction when we went - no wallpaper or light fixtures in the hallway. The fitness center also was down, which was disappointing. The staff was very welcoming and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mogadore, OH

Fun Weekend

Posted Nov 12, 2017
Pros: Pool amenities.
Cons: Rooms could use some touch up.
Location: Plenty of restaurants. Close to downtown Kent for nightlife. Close to Walmart and other shopping.
We live close, but we like to take our grandkids for an overnighter. The pool, hottub and waterpark are well worth the stay. On this particular stay (3rd Floor) they were renovating the halls' wallpaper, so there was minor construction. The rooms could use a little updating, but we really aren't in our rooms much. Wish the pool was open at 9 a.m. not 10 a.m. Would give 2 hours before checkout to swim again. Well worth the money for the pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Little Women Weekend

Posted Nov 7, 2017
Pros: I love the water park!
Cons: Attention to detail. We were short towels...we ran out of toilet paper...down blanket looked dirty...no coffee cups...lightbulbs missing...more light
Location: This is a great location...right off a freeway...near a college...great parks around!
Two sisters, three nieces and two great nieces met from three states. We had a great time. The girls loved water park. However, there was a serious health issue concerning chlorine in the hot tub that left children crying.