Ratings based on 255 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Leeds

Posted Sep 6, 2016
Pros: nothing. You get careworn basic.
Cons: update needed to improve it
Location: not a lot except Leeds castle to visit.
Days inns are normally pretty good but this site must be an old one as it desperately needs an update..
Comment from Hotel Management
Sep 7, 2016 by Jackie brown ( GM ), Hotel Management
Good Morning Chris sorry you found our Hotel old and basic but all our room were refitted in 2015 and redecorated but will make a note to let them know your views so thank you for your feed back kind regards jackie
4 out of 5
by A verified traveler

Chunnel

Posted Aug 17, 2016
Good hotel for family and dog stopover before going over to France
Comment from Hotel Management
Sep 7, 2016 by Jackie Brown ( GM ), Hotel Management
thank you for your feed back it helps us improve our service to our guests kind regards Jackie
4 out of 5
by A verified traveler from Cardiff

Good stopover hotel

Posted Aug 9, 2016
Pros: Easy access to motorway to continue journey. Clean, adequately equipped and efficiently staffed.
Cons: For the price of the room I would not expect any more.
Location: Situated next to motorway for great access to ports.
Pleasant experience. Quick, efficient check in. Rooms as described and exactly what we needed. Ability to have four in a room meant cost was really good value.
Comment from Hotel Management
Sep 7, 2016 by jackie, Hotel Management
thank you for your feed back it helps us improve our service to our guests kind regards Jackie
3 out of 5
by A verified traveler

Convenient for our needs of visiting family

Posted Aug 2, 2016
Pros: Convenient place for our days out
Cons: As we were there for a week I really think the bathroom floor should have been cleaned at least once during the week
The only thing I would say is we stayed for 7 nights and not once during our stay was the bathroom floor cleaned or our room hoovered. It also said on the info in our room that our sheets would be changed once during the week and they weren't. Otherwise an ok stay
Comment from Hotel Management
Sep 7, 2016 by jackie, Hotel Management
thank you for your feed back it helps us improve our service to our guests kind regards Jackie
4 out of 5
by A verified traveler from Bournemouth

Lovely Budget Hotel .

Posted Aug 1, 2016
Pros: Clean ,comfortable,pleasant , good value, accept dogs.
Cons: Install air conditioning or supply a fan.
Location: Good location just off the M20, Dockyard and Outlets worth a visit in Chatham.
Found the hotel very easily, reception staff very polite and helpful, room clean and oh my goodness what a good size for a family room, almost 2 rooms with one bathroom, perfect for our requirement. Also a plus that they accept dogs. Downside the room was too hot, no a/c which obviously isn't a problem in the winter. Would definitely stay again.
Comment from Hotel Management
Sep 7, 2016 by jackie, Hotel Management
thank you for your feed back it helps us improve our service to our guests kind regards Jackie
4 out of 5
by A verified traveler from h

nice hotel

Posted Jul 24, 2016
Just what we needed for our stay in the area. Well located and easy to find.
Comment from Hotel Management
Sep 7, 2016 by jackie, Hotel Management
thank you for your feed back it helps us improve our service to our guests kind regards Jackie
5 out of 5
by A verified traveler from northampton

Practical location

Posted Jul 12, 2016
Stayed overnight en route to somewhere else the room was clean and comfortable. The only niggle I had was that I paid £20 for parking overnight and was then told that it was free with the room. I think this should be clearer on information / confirmation of booking.
Comment from Hotel Management
Sep 7, 2016 by jackie, Hotel Management
thank you for your feed back it helps us improve our service to our guests kind regards Jackie
5 out of 5
by Neal

Modern clean room.

Posted Jun 29, 2016 on Hotels
Stayed for a Triathlon near by, they let me keep my bike in my room which was helpful.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
thank you for your feed back it helps us improve our service to our guests kind regards Jackie
5 out of 5
by A verified traveler from Cambridgeshire

Posted Jun 15, 2016
First I want to thank all staff especially Jackie who looked after myself in regards to the booking problems earlier Thank you, and many thanks to all staff who was understanding of our brother and the advise you gave us as to where to visit and directions as how to get there which enable d us to enjoy our short holiday Many thanks to you all From Mr B Peach Mrs Audrey Halls &myself Mr Cyril Peach
Comment from Hotel Management
Sep 7, 2016 by \jackie, Hotel Management
thank you for your feed back it helps us improve our service to our guests kind regards Jackie
4 out of 5
by David

Good location

Posted Jun 10, 2016 on Hotels
Good place to stay on business trips with close proximity to the m20