Posted Feb 27, 2017
When booked we weren't told that the pool area was being refurbished. Had we known we wouldn't of booked! Reception said that's why they are not telling people!!
Breakfast had items missing from those stated on the menu?
We have stayed here many times, just found this time alittle disappointing, sad.
The open fire in entrance is nice but the whole place was very smokey and set the fire alarm off in the room!
My card was swiped at check in, when I was told nothing was taken off, it was in case we booked anything to the room, fair enough. But actually £25 was taken, but not refunded for 4 days?