Posted Aug 27, 2016
Check in starts from 2 o'clock, we arrived just after 4 o'clock and was surprised when check in was asking if the room was ready; to be told it was; after walking up four flights of stairs only to be greeted with an unready room. Management apoligised, and suggested we walk down four flights of stairs to have a coffee. We were offered another room, once I notified reception that my family was standing outside the room.
However, all staff were courteous and helpful, the children enjoyed their meal. But, I feel we should have been offered a gesture of goodwill for the inconvenience caused. For a one night stay, I would recommend.