Ratings based on 260 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Business Travelersby A verified traveler from LINCOLNSHIRE
Easy access from major routes.Posted Apr 22, 2017
Pros: Access, good condition and excellent service.
Cons: A bit offputting having to walk through the smokers outside the entrance to reception - and the mess they make. This doesn't usually happen now.
As I was travelling from the Midlands to visit relatives in Rochester this hotel was ideally situated. All the staff I encountered provided excellent service, from check-in to evening meal, and the room was clean, comfortable and very quiet. All in all a very good overnight stay.
for Familiesby A verified traveler from west sussex
Posted Mar 28, 2017
we found the hotel to be ideal for our needs ie visiting relatives in walderslade, room clean & tidey but found crmbs in our double bed very disappointing, no extract fan in toilet,we would stay again but would check the bed first
Posted Mar 19, 2017 on Hotels
Very nice place to stay. Good food and enjoyed using the pool etc.
for Everyoneby A verified traveler from liverpool
Good location for exploring KentPosted Mar 19, 2017
Really enjoyed our stay. The hotel looks like it's had a recent refit. Lovely and fresh feel. Rooms were modern and had all the needed amenities. The staff were lovely and polite. Breakfast was brilliant. Very good selection cooked and continental. Good value for money. You have good access to the M20 and M2 (London to Dover routes) and a lot of verity for places to visit (Rochester, Chatham, Maidstone etc). If you forget something you have an easy 10 minute walk to the Asda supermarket across the road. When visiting Kent again I would choose this hotel. I marked down hotel facilities, conditions because the new shower did have an issue with water pouring out on to the floor a lot. Needed to a few extra towels down to help soak up and stop slipping.
by A verified traveler
Posted Mar 10, 2017 on Hotels
by william j
Posted Mar 6, 2017 on Hotels
by A verified traveler from Kent.
NoisyPosted Feb 23, 2017
Good friendly staff. Good food. Noisy with people slamming doors, shouting, kids running and screaming in the corridors ! No blinds on large bathroom window, so could not have a shower. Even using the toilet at night had to be done in the dark. NEVER THIS HOTEL EVER AGAIN !
for Everyoneby A verified traveler
Good hotelPosted Feb 21, 2017
Enjoyable stay.Good breakfast and facilities eg pool, jacuzzi , steam room would stay again
Posted Feb 10, 2017 on Hotels
by A verified traveler
Posted Dec 19, 2016
Food was poor, my room didn't get cleaned, beer was flat and warm. Breakfast was moved to meeting room was unnecessarily small and staff at breakfast appeared poorly organised.