Ratings based on 32 Verified Reviews

3.5 out of 5
62% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Oct 29, 2016
Pros: Location.
Cons: Lack of reception/staff. Slightly run down.
Location: Canterbury Cathedral is a short stroll away and there are plenty of nice shops, pubs and restaurants nearby.
Great location and a real historic building (built in 1503) with quirky crooked windows and tiny doorways (mind your head!) but slightly run down. There seems to be little in the way of staffing with no real reception - you have to ring the doorbell or make a phone call to get in. The light in the bathroom didn't come on - just flickered. Reported this but nothing done about it. We were only there for one night so were able to live with it but not really good enough. Full English breakfast was tasty and well cooked and the guy taking the orders was friendly and helpful. The tea/coffee making facilities in the room were generously stocked. This hotel is a real diamond in the rough and with a little more effort could be a real gem but at the moment it doesn't quite cut it.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Delightful city stay in centre of Canterbury

Posted Oct 24, 2016
Pros: Great location, quaint delightful room. Well proportioned and tidy. Excellent for a short city break. The front of house was friendly though at times a little too talkative.
Cons: The breakfast was disappointing considering the cost of £145/night. No cereals offered, no continental breakfast choices. Good selection for the English breakfast but food warm and not as hot as I prefer.
Location: Located in the city centre right next to the Canterbury cathedral. Great for restaurants, bar and the Marlowe theatre, a short stroll away.
3 out of 5
by A verified traveler

Room nice but the rest of hotel rather shabby

Posted Oct 3, 2016
Pros: online
Cons: Dining room and staff members
Location: hh
The upstairs rooms are lovely and really quirky with uneven floors and very traditional. The dining room is very shabby and needs updating. The owner is lovely and very chatty but one staff member was barely communicative and rude. Not what I expect as the hotel is not cheap. You are paying for location, to be near the Cathedral. There is no parking which is a huge pain. On arriving at the hotel I had to run my bags back and forth from the car which I had to park temporarily on double yellow lines 100 metres from the hotel, then drive to a park and ride. All in all it took me two hours to settle at the hotel from first entering Canterbury, not what I expect from a relaxing break.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miscow

Excellent location in the city center

Posted Sep 8, 2016
Hotel right in the center with its own character, comfortable rooms, attentive staff, very good breakfast ideal for both business and leasure
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel in the heart of the city

Posted Jul 29, 2016
Pros: Stylish finish. Four post big comfortable bed, big posh bathroom, tea/coffie facilities in room.
Cons: Windows could stay open if u want them to and hot water in the shower would be a plus.
Location: In the center of the city, very close to Cathedral, Charls Dickins' house, shops and restaurants.
Overal experience was very good and staff were doing their best to please the clients. Would strongly recommend if u don't look for a cheap B&B.
2 out of 5
by A verified traveler from Australia

Hotel that oozes history in the heart of town

Posted Jul 25, 2016
Period 'suites' were really just rooms, each with a different period decor. We had a lovely four-poster bed. BUT the steps were very steep to reach the rooms and you had to ring to get into reception. No aircon or even a fan for the warm night. Our toilet was faulty and wouldn't flush. Overall, poor value for the tariff. Location was brilliant- right in the centre of town. Nearest rail is Canterbury West - about 2 hours from London. The Cathedral is magnificent - don't miss it. A few minutes' walk from the hotel.
3 out of 5
by A verified traveler from maidstone

Nice hotel just noisy

Posted Jul 25, 2016
Hotel is well located in the centre, the room was small but had everything you need and staff were attentive but the only thing is the noise of everyone walking past your window, the cathedral bells and the street cleaner - hardly slept!
2 out of 5
by A verified traveler from oxford

Location perfect but tired and overpriced.

Posted Jul 14, 2016
Tired decor and unnecessary, grubby ornaments in room. Lamp not working. Bath didn't work properly. Would rather have had a decent shower. Cheap bottles of half used shampoo and shower gel. WiFi only worked downstairs. Insecure door lock. Such a shame. The room was clean and breakfast ok but for the exorbitant price it should be better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Sep 21, 2015
Perfect central location, by cathedral, bars and café culture. would definitely recommend it and will stay there again:-)
3 out of 5
by A verified traveler

Posted Aug 26, 2015
Pros: that it is situated in the city center of canterbury the friendly people in the hotel
Cons: the price which is much too high in zerms of valaue for money should be reduced
Not really current standards: bed, mattress, space