Ratings based on 1,195 Verified Reviews

4.2 out of 5
77% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Berlin, Germany

A very bad stay

Posted Feb 15, 2018
Pros: Looks good in the photos online but have nothing to do with reality
Cons: Look at the 6 points that I have written above
Location: Old, loud and dirty
1. The hotel is under renovations just about everywhere. All pools are closed, which is one of the key reason for us to even go there. Which they tried to act like they are compensated the guests with useless day trip discounts coupons for trips that no one needs. 2. The moldings were just about everywhere in the bathroom. The shower drain is stuck from day one. After announcing to the front desk, after 4 days of stayed...no one has come to fix it. The stranger's hair was all over the shower cabinet. It seems there is no management whatsoever. 3. The dinner buffet clearly indicated until 9:30 pm. After 8:30 pm, they were all getting ready to close up and kind of letting us know that we should also leave. 4. 7 am. All kind of noises from housekeeping to construction starts and you don't have to sleep anymore. 5. Hotel beach also closed at 5:30 pm. Which means, after 5:30 pm, they asked you to leave the sun chair area. If you would like to continue enjoying the sunset... find your own spot. Which beach resort closed the beach facilities at 5:30 pm?? 6. They are claiming this is a 5 stars beach resort and charging a high price per stay there. After our stay...I would like to ask which 5-star standard they are offering? Totally not worth the money and extremely disappeared
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

It's a old grand hotel

Posted Jan 17, 2018
Therefore the rooms are old, TV is small, fixtures are old. but no doubt this is still the grandest hotel in kenting. You still have a nice greenly balcony facing the pool, and good buffet breakfast. There have a entire basement floor of entertainment activities for your family to kill time with in raining days. Rent cars is convenient from the hotel. The best part is they do provide a free two-way transportation from Kaohsiung to Kenting. What do you expect more?
Comment from Hotel Management
Jan 23, 2018 by Reservation Team, Hotel Management
Thanks for staying with us. Hope we can serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Great resort for family with young children

Posted Jan 3, 2018
It is child friendly and both my sons love playing in their recreation hall.
Comment from Hotel Management
Jan 4, 2018 by Reservation Team, Hotel Management
Many thanks.
1 out of 5
by A verified traveler

Very dirty hotel we do not recommend at all

Posted Dec 30, 2017
One of the worst hotel ever you stay in. Very dirty, very old, below standard. In general you are wasting your money. Staff were nice but they don’t know anything.
Comment from Hotel Management
Jan 5, 2018 by Reservation Team, Hotel Management
Thanks for the comments. We will improve ourselves and hope we have next opportunities to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Beautiful hotel next to the beach!

Posted Dec 8, 2017
Location: The beach is across the street, and in the evening the street outside lights up with vendors - very fun area and resort town!
5 stars, loved the hotel and overall experience! The only cautionary note for travelers is the humidity and mosquitoes in the region (for those, like me, who live in dryer regions and had to buy bug spray). But these are external factors, not related to the hotel, and the hotel is extremely accommodating.
Comment from Hotel Management
Jan 5, 2018 by Reservation Team, Hotel Management
Thanks for the comments. We will improve ourselves and hope we will serve you again in the near future.
5 out of 5
by A verified traveler

Posted Nov 10, 2017 on Hotels
Feel comfortable Clean and tidy
Comment from Hotel Management
Jan 5, 2018 by Reservation Team, Hotel Management
Thanks for the stay. Hope we can serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2017
Nice beach, good food! Spotless clean room! Minus point: staff at swimming pool not child-friendly!
Comment from Hotel Management
Jan 5, 2018 by Reservation Team, Hotel Management
Thanks for the stay. We will improve ourselves. Hope we can serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close to beach and night market

Posted Nov 6, 2017
In general a nice and clean hotel and very attentive staffs. We enjoyed a lot of its beach bar, small but lovely, good cocktails, tasty snacks and nice view of beach, a must go-to place if you stay the hotel. Some facilities in the room we stayed a bit dated and broken, they had to send staffs to fix the door to the balcony, also, the door of shower cabin cannot be closed properly so there was always water on the floor after showering, otherwise, a nice stay there. We also used its shuttle bus service, which picked us up from HSR Zuoying Station. It's rather convenient considering the transportation to Kenting is not always easy. The only downside is there is no toilet in the bus, with 2 hours journey to the hotel, it's not ideal.
Comment from Hotel Management
Jan 5, 2018 by Reservation Team, Hotel Management
Thanks for the stay. We will improve ourselves. Hope we can serve you again.
3 out of 5
by A verified traveler

Posted Oct 31, 2017 on Hotels
Room was ok. Avoid the Chinese restaurant, prawn was served uncooked!!! Did not expect such things to happen in a so-call 4-star hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2017 on Orbitz
We had a wonderful stay. Would recommend to others.