Ratings based on 1,460 Verified Reviews

3.0 out of 5
54% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Convention centre and across Michigan Lak

Posted Apr 20, 2018
Pros: Basic clean hotel,
Cons: More coffee can be provided in the room
Location: No decent restaurants nearby
Shuttle to convention centre was useful. Metra station nearby
Comment from Hotel Management
Apr 20, 2018 by gabby, Hotel Management
Thank you for the great feedback , we are so happy you enjoyed your stay with us , we welcome you back to lake shore hotel. Thank you once again
4 out of 5
Recommended
for Everyone
by A verified traveler from N. Yarmouth, Maine

Convenient Hotel Near the Science Museum

Posted Apr 17, 2018
Pros: The friendly helpful staff especially. Our room was clean and comfortable.
Cons: We were happy with everything the way it was
Location: See my comments above. We only had time to do the museum on Saturday as we had to fly out early the next morning. I would love to return someday.
We arrived late Friday afternoon and got good service and information. There was a buffet being served up at the Cafe with an evening of live jazz. We are so glad we opted for the buffet. Excellent food and great music. We will remember it for years to come. Saturday John gave us a ride to the museum and gave us a little tour of the Hyde Park area on the way. He also picked us up when the museum closed. He was very sociable, informative and made our stay even better. The rest of the staff made our trip to Chicago a stay to remember. Thank you!
Comment from Hotel Management
Apr 17, 2018 by gabby, Hotel Management
Thank you for the great feedback we are so honored by the nice compliments about our staff at Lake shore. We look forward to seeing you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2018
Decent hotel. Great location. Ok for a short stay if you need an accommodation closer downtown
Comment from Hotel Management
Apr 17, 2018 by gabby, Hotel Management
Thank you for the great feedback .
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2018
The room was clean. The staff was helpful and kind. The cafe had great affordable food options.
Comment from Hotel Management
Apr 8, 2018 by gabby, Hotel Management
Thank you for the great review!! We are so happy you got a chance to enjoy Hyde Park. Thank you once again for the great review on our staff as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice, clean rooms

Posted Mar 27, 2018
Room was very nice and clean. Staff was very helpful and accommodating.
Comment from Hotel Management
Mar 28, 2018 by gabby, Hotel Management
Wow! We are so happy you enjoyed your stay with us. We are so happy and will share the news with our front desk staff . Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great hotel to stay at!

Posted Mar 26, 2018
Pros: Rates, location, staff, quiet, clean and food nearby.
Cons: Had a little problem with our door card but not a big deal. We also weren't aware of the continental breakfast until the second day there.
Location: Great location, close to the lake. We visited the museums, aquarium, Willis tower and spent some time downtown.
The rates were reasonably priced and in a good location to attractions we wanted to visit. The rooms were clean and comfortable. The free parking and shuttle service were a HUGE bonus!! All staff that we encountered were friendly but the shuttle driver was the best. He pointed out places that we weren't aware of and gave suggestions on where to visit and when, more like a tour guide! He had great stories as well. I would recommend staying here and will return for sure!
Comment from Hotel Management
Mar 28, 2018 by gabby, Hotel Management
Thank you for the great review, we are so happy you enjoyed Johns amazing details about Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2018
Hotel staff was great! Stayed for 3 nights and had no complaints!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nothing too fancy.

Posted Mar 18, 2018
Positives: Hotel was easy to find, staff were very pleasant, room was a good size, noise from other rooms and traffic were not an issue, free parking and the price was right. Con: Room could have been a bit cleaner looking. Check in at 3:00, but the shuttle runs at 2:30.
Comment from Hotel Management
Mar 20, 2018 by gabby, Hotel Management
Thank you for the great feedback, we are so happy you enjoyed your stay with us.
2 out of 5
by A verified traveler from columbus, oh

It was clean and that was about it.

Posted Mar 16, 2018
We only stayed here because it was one of the very few hotels within 20 minutes of our destinations that offered free parking. But aside from the parking and the cleanliness, there were little to no positives about this place. Upon arrival, the security guard was asleep in the lobby. He then had to yell at least 4 times (because he did NOT get up from his spot in the chair where he was sleeping) for the desk clerk to help us because he, too, was asleep in the back room. I knew this because that room was clearly visible and the door was open. He was asleep in the chair against the wall. That room was a mess of torn up carpet and boxes stacked full of sheets and papers. The room was small with very stiff and uncomfortable beds. One of which was pressed completely against the ac/heater unit which was under the window. The walls were paper thin—you could hear everything happening in the hallway and other rooms. A baby crying, a dog whining and someone downstairs hammering or pounding something at 8am. I could smell the food someone else was eating in our building very clearly. Also the water pressure was terrible. Took me forever to rinse the conditioner from my hair. Overall, it wasn’t an extremely pleasant experience. But it was a clean place to lay your head down at night. Although the bed was awful and left me with back pain, the pillows were actually kind of nice. I wouldn’t stay there again, but I’m not gonna throw a fit about it.
Comment from Hotel Management
Mar 20, 2018 by gabby, Hotel Management
Thank you, we apologize for the inconvenience we will look into the issues and find a solution, we are sorry you experienced some not so good things at our hotel. But we will surely investigate and keep you updated.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2018
Basic but clean and comfortable and near to uchicago
Comment from Hotel Management
Mar 7, 2018 by gabby, Hotel Management
Thank you for the great review, we are so happy you enjoyed your time with us!