Indoor pool, sun loungers

Reviews of Frutt Mountain Resort

4.5 out of 5
Frutt Mountain Resort
Frutt 9, Melchsee-Frutt, Kerns, OW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 132 out of 173 reviews" "
Rating 8 - Good. 34 out of 173 reviews" "
Rating 6 - Okay. 4 out of 173 reviews" "
Rating 4 - Poor. 1 out of 173 reviews" "
Rating 2 - Terrible. 2 out of 173 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

manuel

Stayed 2 nights in Oct 2023
Response from Aleksandra Daijc - Resort Manager on Oct 28, 2023
Dear Manuel,Thank you so much for your rating. See you next time. Hopefully very soon. Kind regards .

10/10 Excellent

René

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aleksandra Daijc - Resort Manager on Oct 28, 2023
Lieber Rene,Vielen lieben Dank für Ihre Bewertung. Es freut uns sehr, dass Sie Ihre Zeit hier wieder einmal in vollen Zügen geniessen konnten. Natürlich freuen wir uns bereits jetzt auf Ihren nächsten Besuch. Bis dahin wünsche ich Ihnen alles Liebe und Gute.

10/10 Excellent

OSBEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views, super friendly and professional staff. Food on the hotels restaurant was really good
Stayed 2 nights in Oct 2023
Response from Aleksandra Dajic on Oct 9, 2023
Dear Osbel. Thank you so much for your rating and your time. We are very happy, that you had such a goof stay and everything was to your liking. We hope to welcome you back very soon. Kind regards from your manager. Aleksandra Dajic.

8/10 Good

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed Experience at a Scenic Mountain Retreat
Pros: -Scenic location amidst the great mountains and near a remote village -Friendly staff proficient in English Impressive amenities, including a pool, spa, and restaurant -Exceptional dog-friendly policies -Breathtaking views of the mountains and lake -Overall cleanliness and quiet atmosphere Cons: -Inefficient check-in after 6 PM process with only one staff member for two buildings -Arriving late (around 6 pm), we had to request a room change and building transfer; otherwise, we were considering leaving the hotel altogether due to initial dissatisfaction. -Two distinct buildings, with a significant difference in quality -Rooms in the other building do not offer value for money -Misleading description on hotels.com; it doesn't mention the building disparities -A lot of rooms in the other building have poor views (facing a wall) -Rooms in the other building are not well-equipped and organized -Construction site in front of the reception of the other building can be confusing and off-putting
Stayed 3 nights in Sep 2023
Response from Aleksandra Dajic on Sep 21, 2023
Dear Grzegorz. Thank you for your time to end your review. We are glad you enjoyed your time in the hotel and on this beautiful mountain, even if your first impression was not the one you would have hoped to have. We are sorry if you were disappointed with our service in at the check in. Furthermore, we are glad we were able to make you happy by moving you to the other hotel complex and into another room. The timing with the construction was a bad one, yet it was something we did not see coming either. With some other points of your description, I cannot agree, however. All rooms in both hotel complexes have the same quality in equipment and luxury, even though the style might be a little different. We understand that you were disappointed with the view, but if you would like to have a lake view in your room, the description of views in the rooms are decent on the website. However, we are in contact with hotels.com to make it more clear that we do have to complexes and in which complex the different room categories are. We hope that all the confusion did not put you off to another visit in our resort and that we will welcome you back with us in the future. Until then, we wish you all the best. Kind regards from your manager - Aleksandra Dajic.

2/10 Terrible

LIHUA

Stayed 1 night in Jul 2023
Response from Aleksandra Dajic on Aug 11, 2023
Dear Lihua. Thanks for your time. May I ask, what has gone wrong during your visit? Kind regards from the mountain island. Aleksandra Dajic - Manager

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and hotel!
Stayed 3 nights in Sep 2022
Response from Aleksandra Dajic on Sep 7, 2022
Why thank you very much for your time and your score, Brian. It is wonderful to read that you had a great time in our resort and were able to enjoy the unique surroundings of our mountain. We would love to welcome you back as our guest in the near future. Until then, we send you all the best and a lot of health. Kind regards from the mountain island. Aleksandra Dajic / Manager

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location, facilities, and service. Highly recommended. We went with 3 children and a dog and it was perfect.
Stayed 1 night in Aug 2022
Response from Aleksandra Dajic on Sep 7, 2022
Dear Richard. Thank you very much for your time and your comment. It is wonderful to read that you had a great time in our resort and were able to enjoy the unique surroundings of our mountain. We would love to welcome you back as our guest in the near future. Until then, we send you all the best and a lot of health. Kind regards from the mountain island. Aleksandra Dajic / Manager

10/10 Excellent

Eric

Stayed 1 night in Dec 2021
Response from Aleksandra Daijc - Resort Manager on Nov 4, 2023
Dear Eric,thank you so much for this kind review and the time you took to share your feedback with us. We are very happy that you had a great time and would love to welcome you soon again. All the Best,

10/10 Excellent

Camila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Aleksandra Dajic on Feb 17, 2022
Dear Camila, thank you so much for this kind review and the time you took to share your feedback with us. We are very happy that you had a great time and would love to welcome you soon again. All the Best, Aleksandra Dajic /Gastgeber Frutt Mountain Resort

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just needs a better bed mattrice.
Everything was great. But maybe a slightly more comfortable bed would be better.
Stayed 1 night in Oct 2021
Response from Aleksandra Dajic on Oct 21, 2021
Dear Alexander, thank you very much for your kind words. We really appreciate your feedback and are happy to inform you that we will get new mattresses for the winter season. Jope to welcome you soon again, All the best from the mountains, Aleksandra Dajic Gastgeber

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing service ! Great spa
Stayed 2 nights in Mar 2021
Response from Christine Kretschmer on Apr 9, 2021
Dear Sofia, thank you very much for your kind words. We are happy to hear that you enjoyed a great time at the Melchsee - Frutt. Please let me know if there is anything else we can do for you. Christine Kretschmer Resort Manager Frutt Mountain Resort

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Great hotel in a beautiful location. Standard room was large enough for our family of three and the spa is excellent. Staff was helpful and professional and treated us very well.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was average otherwise would have been 5*
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful Employes a 10 Overall experience life changing
Stayed 1 night in Aug 2019

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Spa was a very pleasant refreshment after a hike with a great view at the mountains Barbecue evening at the terrace was great
Stayed 1 night in Jul 2019

10/10 Excellent

SALEH

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Yiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the Best Hotel in Melchsee Frutt
The Breakfast Buffet is really great! Vast choice of superb breads, fruits, cheeses, meat cuts, cereals, juices, yoghurt, egg dishes.... Very nice wellness / spa area. We liked the hotel very much and would stay there again if we revisit the skiing resort Melchsee Frutt.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great hotel in an amazing location.
Stayed 1 night in Aug 2017

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the mountains
Great stay in a beautiful hotel in a beautiful mountain setting. Only sad we had to leave early.
Stayed 3 nights in Jul 2017

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend skiing break
We had a great time at this lovely new hotel. The slopes were limited, but sufficient for a long weekend break. Being outside of any school holidays, the atmosphere was relaxing and the slopes were quiet. I would strongly recommend this hotel for a short break, as it is only 70 minutes from Zurich Airport.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in the Alps
Very good hotel with a wonderful breakfast.

10/10 Excellent

Swissw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay
Although it looks very plain on the outside , it's a wonderful hotel to stay in. The rooms were large, beds , duvets, pillows very comfortable. Excellent staff, delicious food (we ate in both restaurants.) The gourmet restaurant was worth trying out) Breakfast was served until 10.30. We used the spa- a kids-free zone. Nice views of the lake from the saina.The swimming pool was busy with young families. The hotel has a romantic feel about it- great for couples!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MYK, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Excellent location and views. Note that to get to the hotel by car you there is a one way road which has alternating traffic direction every hour. The cost of a short visit and back is 36 CHF but if you stay at the hotel over night than the cost if 12 CHF.

6/10 Okay

Fabian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cornelia Zschunke - Resort Manager on Jan 22, 2024
Lieber Fabian,vielen Dank, dass Sie sich die Zeit und Mühe gemacht haben Ihr Feedback mit uns zuteilen. Es tut mir sehr leid zu hören, dass Sie mit Ihrem Aufenthalt bei uns nicht vollkommen zufrieden waren. Wir hoffen trotzdem, dass Sie uns nochmal die Chance geben werden Sie bei uns zu begrüssen und dann vielleicht auch eines besseren überzeugen zu können. Herzliche Grüsse,

8/10 Good

Céline

Stayed 1 night in Jan 2024
Response from Cornelia Zschunke - Resort Manager on Feb 14, 2024
Dear Celine,On behalf of the entire team of the Frutt Mountain Resort. I would like to thank you very much for your recent stay and for taking the time to share your excellent feedback with us. It is a pleasure to learn that you enjoyed your stay with us and had a wonderful time in our hotel. The entire Frutt Mountain Resort Team and I would be pleased to welcome you back in our beautiful property soon.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cornelia Zschunke - Resort Manager on Jan 20, 2024
Liebe Samantha,Vielen Dank für die positive Rückmeldung. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat. Herzliche Grüsse von der Bergseeinsel,

2/10 Terrible

Ramona

Stayed 2 nights in Dec 2023
Response from Cornelia Zschunke - Resort Manager on Jan 20, 2024
Dear Ramona,Thank you for your time and feedback on your stay at our resort.Your opinion is important to us. This is the only way we can learn from our mistakes in the future and improve for you and our other guests.We hope that you have arrived back home safely. We would be happy to welcome you again in the future to prove to you that we can do better.Until then, we wish you all the best.Best wishes from the mountain island

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melchsee-Frutt für eine Überraschung gut
Bei unserem Aufenthalt in Melchsee-Frutt hat alles gepasst. Das Zimmer war top, das Nachtessen sehr gut und das Frühstück nicht zu überbieten. Das Personal kümmerte sich äusserst freundlich um uns und bot uns damit eine angenehme Atmosphäre. Wir können das Frutt Mountain Resort weiter empfehlen.
Stayed 1 night in Oct 2023
Response from Aleksandra Daijc - Resort Manager on Oct 28, 2023
Lieber Kurt,Vielen Dank für Ihre tolle Bewertung und Ihre Zeit. Wir freuen uns, dass Sie Ihren Aufenthalt geniessen konnten und die Batterien ein wenig aufladen konnten. Wir hoffen, Sie bald wiederzusehen und bei uns verwöhnen zu können. Mit freundlichen Grüssen von der Berginsel

8/10 Good

Stephan

Stayed 1 night in Oct 2023

8/10 Good

Patrick

Liked: Property conditions & facilities
Gut
Stayed 1 night in Sep 2023
Response from Aleksandra Daijc - Resort Manager on Oct 28, 2023
Lieber Patrick, Vielen lieben Dank für Ihre Bewertung. Es freut uns sehr, dass Sie Ihre Zeit hier wieder einmal in vollen Zügen geniessen konnten. Natürlich freuen wir uns bereits jetzt auf Ihren nächsten Besuch. Bis dahin wünsche ich Ihnen alles Liebe und Gute.

10/10 Excellent

Philip

Stayed 1 night in Sep 2023
Response from Aleksandra Daijc - Resort Manager on Oct 28, 2023
Lieber Philip,Vielen lieben Dank für Ihre Bewertung. Es freut uns sehr, dass Sie Ihre Zeit hier wieder einmal in vollen Zügen geniessen konnten. Natürlich freuen wir uns bereits jetzt auf Ihren nächsten Besuch. Bis dahin wünsche ich Ihnen alles Liebe und Gute.

8/10 Good

Claude

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Magnifique hôtel à prix raisonnable pour sa catégorie. Un problème de bruit au milieu de la nuit et au matin a été corrigé pour la deuxième nuit. Merci La station en complet réaménagement est mal indiquée et les divers hôtels et restaurants difficilement trouvable. Toutefois le site est simplement grandiose. ''Dieu que la nature est belle...''
Stayed 2 nights in Sep 2023
Response from Aleksandra Dajic on Oct 9, 2023
Cher Monsieur VoneyNous vous remercions d'avoir pris le temps de remplir notre questionnaire.Nous espérons que vous avez passé un agréable voyage de retour et vous souhaitons beaucoup d'amour et de santé jusqu'à nos retrouvailles. Cordiales salutations de l'île de montagneAleksandra DajicHôte

10/10 Excellent

Janja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Aleksandra Daijc - Resort Manager on Oct 28, 2023
Liebe Janja. Vielen lieben Dank für Ihre Bewertung. Es freut uns sehr, dass Sie Ihre Zeit hier wieder einmal in vollen Zügen geniessen konnten. Natürlich freuen wir uns bereits jetzt auf Ihren nächsten Besuch. Bis dahin wünsche ich Ihnen alles Liebe und Gute.

6/10 Okay

Claudia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Leider hatte es im SPA keine Tücher mehr für die Sauna und im Restaurant war ein Menü auf der Karte auch nicht vorhanden. Personal eher nicht so gut informiert. Ansonsten alles TOP
Stayed 1 night in Aug 2023
Response from Aleksandra Dajic on Oct 9, 2023
Liebe Claudiavielen Dank für Ihre Zeit und Ihre Bewertung.Wir danken Ihnen sehr für Ihre konstruktive Kritik und werden diese mit unserem Team besprechen, um diese in der Zukunft nicht mehr zu wiederholen. Wir hoffen, Sie hatten eine gute Heimreise und würden Sie gerne bald wieder bei uns begrüssen.Herzliche Grüsse aus 1920 Metern Höhe.Ihre Managerin. Aleksandra Dajic.

8/10 Good

Mehmet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Auswahl an Vegetarisches Essen Verbesserungsbedürftig
Stayed 3 nights in Aug 2023
Response from Aleksandra Dajic on Aug 27, 2023
Lieber Mehmet. Vielen Dank für Ihre Bewertung und Ihre Zeit. Wir danken Ihnen sehr für Ihr Feedback, und werden weiter an uns arbeiten. Es ist sonst zu hoffen, dass Ihnen der restliche Aufenthalt gefallen hat? Herzliche Grüsse von der Berginsel. Ihre Gastgeberin - Aleksandra Dajic.

10/10 Excellent

Michel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Aleksandra Dajic on Aug 23, 2023
Lieber Michel. Veieln Dank für die volle Bewertung. :-P

10/10 Excellent

JM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Montagne en famille: la meilleure option
Les deux jours passés au Frutt Resort furent synonymes de bien-être et de bons moments en famille. Le personnel est très compétent, les infrastructures sont irréprochables (spa, espaces enfants et restaurants) et le cadre est enchanteur. Ce lieu est idéal si l’on voyage avec de jeunes enfants, tout est prévu pour qu’ils en profitent autant que leurs parents. Nous avons tous hâtes de pouvoir y retourner un jour.
Stayed 2 nights in Aug 2023
Response from Aleksandra Dajic on Aug 23, 2023
Cher GM. Merci beaucoup pour le temps que vous nous avez consacré et pour votre évaluation avec ce super commentaire. Nous sommes très heureux d'avoir pu vous offrir le temps de repos que vous méritez. Nous serions très heureux de pouvoir vous accueillir à nouveau dans notre petit paradis familial. Votre manager vous souhaite bonne chance et une bonne santé. Aleksandra Dajic.

10/10 Excellent

Andrea

Stayed 1 night in Aug 2023
Response from Aleksandra Dajic on Aug 11, 2023
Thank you for the wonderful rating. :-)

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in der Natur
tolles Hotel mit speziellem Design. Schade ist bei diesem hohen Preis das Frühstück nicht inklusive.
Stayed 1 night in Aug 2023
Response from Aleksandra Dajic on Aug 11, 2023
Liebe Sarah. Vielen lieben Dank für Ihre Bewertung. Es freut uns, dass es Ihnen bei uns gefallen hat. Nun bin ich aber leider etwas durcheinander. In all unseren Zimmerraten ist das Frühstück mit inbegriffen. Darf ich fragen, wer das Gegenteil behauptet hat? Wir würden Sie gerne schon bald wieder bei uns begrüssen. Bis dahin wünsche ich Ihnen alles Liebe und Gute. Herzliche Grüsse von der Berginsel. Aleksandra Dajic - Hotelmanagerin.

10/10 Excellent

Archie

Stayed 1 night in Aug 2023
Response from Aleksandra Dajic on Aug 11, 2023
Thank you for the full rating! ;-D

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Wir haben 3 wunderschöne Tage verbracht. 2 Anmerkungen hätte ich: es wäre gut, wenn der Fruttlizug & Seilbahn inbegriffen wäre im Hotelarrangement. Das Angebot beim Frühstück an Käse war nicht sehr gross und die Früchte waren sehr gross geschnitten. Am letzten Tag gab es keine Butter-obwohl 50m vom Hotel entfernt eine Käserei ist und man so ein regionales Produkt anbieten könnte. Ansonsten war alles sehr gut.
Stayed 2 nights in Jul 2023
Response from Aleksandra Dajic on Aug 11, 2023
Liebe Angelica. Vielen Dank für Ihre Zeit und Ihr konstruktives Feedback. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und wir Sie ein wenig verwöhnen durften. Ihre Meinung ist uns wichtig, deswegen werden wir Ihr Feedback gerne an unser Team weiter geben, und auch gucken, was wir und Sachen Butter in Zukunft besser machen können. Bis zum nächsten mal wünsche ich Ihnen alle Gute. Herzliche Grüsse von der Berginsel. Ihre Gastgeberin - Aleksandra Dajic.

8/10 Good

Thierry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Aleksandra Dajic on Aug 11, 2023
Thanks for the rating, Thierry. ;-)

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On y retourne!
Hôtel dans lequel nous séjournons globalement une fois par an. Très beau, neuf, dépaysant, bref idéal pour une virée en amoureux comme pour une semaine au ski. Le spa est sublime et reposant avec sa partie piscine et sa partie sauna/hammam dédiée. De plus le lieu est « dog friendly. Bref honnêtement rien a redire sinon que c’est l’un de nos hôtels préférés avec ma femme.
Stayed 1 night in Feb 2023
Response from Aleksandra Daijc - Resort Manager on Nov 4, 2023
Dear Alexandre,Thank you so much for your rating and your time. We are very happy, that you had such a goof stay and everything was to your liking. We hope to welcome you back very soon. Kind regards from your manager.

8/10 Good

Werner

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wunderbarer 2-Tages-Aufenthalt
Der Ort und das Resort ist wunderschön inkl. Spa-Bereich. Das Essen hervorragend, jedoch das Angebot tagsüber auf der Terrasse dürfte grösser sein. Leider hat die vorgängige Reservation des gewünschten Restaurant nicht geklappt, konnte jedoch noch korrigiert werden. Die Bewertungsvorlage führt einen falschen Aufenthaltszeitraum auf!
Stayed 1 night in Mar 2023
Response from Aleksandra Dajic on Mar 24, 2023
Lieber Werner. Vielen Dank für Ihre Zeit und die tolle Bewertung. Wir freuen uns sehr, wenn wir Sie bei uns verwöhnen konnten und Sie Ihre Zeit in unserem Resort genossen haben. Wir hoffen, Sie schon bald wieder bei und begrüssen zu dürfen. Herzliche Grüsse von der Berginsel. Ihr Gastgeberin - Aleksandra Dajic.