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Reviews of Umalas Hotel and Residence

4 out of 5
Umalas Hotel and Residence
Jl. Umalas II No. 83, Seminyak, Kerobokan, Bali

Reviews

7.4

Good

Rating 10 - Excellent. 42 out of 151 reviews" "
Rating 8 - Good. 57 out of 151 reviews" "
Rating 6 - Okay. 31 out of 151 reviews" "
Rating 4 - Poor. 12 out of 151 reviews" "
Rating 2 - Terrible. 9 out of 151 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
The property and WOTIF falsely advertise the property. There was no roof top restaurant, bar or room service. I was given a 2 bedroom apartment. The kitchen had no crockery, cutlery or cleaning equipment and the sink and tap area were not clean. The bathroom had towels that were old, stained, thin, small and of poor quality. There was no soap provided in the bathrooms. The bedrooms were adequate but again, there sheeting and covers were stained and main bed was very hard. There was no air conditioning in the main living areas but had it in the bedroom which was loud. One of the female reception staff was rude and was unhelpful when I needed assistance - she advised me that she was not obligated to help me. I had to go to reception to ask about wifi and internet connection. I was given a password but was unable to connect to the wifi. Overall, I would not recommend Umalas Hotel and Residence and therefore requesting a refund on the property. Could somebody please call me to discuss further as this property was not up to standard. Thankyou, I would appreciate a manager to call and discuss. Thank you kindly.
Stayed 7 nights in Sep 2023

10/10 Excellent

Sumiani

Stayed 2 nights in Dec 2019

10/10 Excellent

HK, Sydney, AUS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked friendly staff, quick request response service and assistance, tasty Bfast. It will be good if they can top up toiletries daily without guest needing to ask and also put label in front of the food and allergies ingridents or egg/ no egg in food.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel
Room was dirty, dark, floor was sticky
Stayed 3 nights in Oct 2019

6/10 Okay

Myra

Liked: Room comfort
Disliked: Staff & service
Not for Recommendation.
In our week's stay, we had to change rooms 3 times. In the first room they put us in, upon walking in, we were impressed by the big size of the rooms, more like an apartment. This was Room 1006. Soon, we discovered we had no hot water, there was a leak under the basin and the light outside the bedroom would not turn off. We also had no pool view which was our request when making the booking. The next day, we were moved to room No. 2017. Still no direct pool view. The air conditioner in the room leaked and had wet most of our clothes in the wardrobe directly under the air conditioner! To fix the air conditioner, the maintenance guy just put a plastic container to catch the drips and it made an awful dripping sound, in which it would have been very disturbing to try and sleep with. The bathroom light was very dim, so as a solution, they put up a fluorescent light, which straight away fell & hurt my wifes hand when she caught it. Apparently, they had it just balancing on a loose screw!!!! (so dangerous). The air conditioner in the lounge room also needed fixing but instead they made it very noisy! Tiles were missing from the pool. Wi-fi was very bad. No hairdryer supplied unless requested and you had to pay for a deposit. The fixed shower head is only good for short people. After every shower, the bathroom floor would get flooded. Water also was leaking from the ceiling one evening. There was no plug in the basin in the bathroom, leaving a huge hole in the drain.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice stay in a calm area
Well priced hotel with very nice staff
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Awesome area to stay in Bali...
Awesome area to stay in Bali... The Umalas area still has the old Bali feel... The hotel has friendly service and in its day, would have been a beautiful hotel, but sadly it hasn’t been very well maintained... It’s a little run down and has Ann old fashioned look and feel... It really needs a little makeover and to be restored to its former glory... The deck around the pool is dangerous and desperately need replacing! The AC’s were extremely noisy! linen and towels altho clean, were old and tied... The wifi was impossible to login too and not worth using... if they fix these few things it would be a great place to stay!
Stayed 6 nights in Feb 2019
Response from management on Apr 4, 2019
Dear our honorable guest, We are extremely sorry for your inconvenient stay. Your feedback is truly valued! Thank you for letting us know. We will work hard to fix the issue. Best Regards, Management of Umalas Hotel and Residence

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Nice hotel staff & good food, poor room quality
The staff was extremely friendly and nice, and the food at the hotel restaurant is really good. But the actual room wasn’t as great. My bathroom was clean, but it didn’t look the best. The WiFi dropped repeatedly. And there was construction outside my room, which made it difficult to just relax in the room when I wanted a break from sightseeing. There were also a number of appliances that malfunctioned during my stay, including the TV and the safe. The price was cheap, so it’s a good option if you’re low on cash. But I wouldn’t stay here again, if I have a chance to return to Bali.
Stayed 8 nights in Dec 2018

8/10 Good

E

Liked: Staff & service, room comfort
Location a bit far from beach and shops, staff friendly, toilets are old n need a rewamp. Best is the breakfast n pool
Stayed 3 nights in Sep 2018

6/10 Okay

Rossco, Adelaide

Liked: Staff & service
Disliked: Property conditions & facilities
Some highs but one major low.
We stayed at Umalas Hotel and Residence for three weeks and found it to be mostly a positive experience. The high points would be the excellent staff, all very friendly and willing to help out in any way they can. The low point would be it's a bit old and tired and it also has just about the worst Wi-Fi internet connection we have ever tried to use, slow, unsecure and it either drops out constantly or doesn't connect up at all, it's truly dreadful and if you want or need Wi-Fi in a hotel, well do not come here, just straight away look elsewhere, it's really not up to scratch. Arriving late one night the reception desk arranged a welcome drink for us while we filled in the paperwork, it's pretty standard stuff in Asia but still a nice touch. The rooms themselves, or a least our one bedroom room on the first floor was decidedly odd in layout and equipment. There is a small kitchenette in the living space, it has a microwave and fridge but there is nothing much in they way of cooking or eating utensils, the front desk staff will provide anything you ask for though, like plates, bowls, tea-towels etc. Also in the living space is a lounge and a TV and that's where it starts to get weird. The TV is mounted onto a wall and the lounge is sitting under it but a right angles, you can't actually sit on the lounge and watch the television unless you do as we did and drag the lounge across the room and push it up against the wall facing the TV. The other really odd, (or just plain bad,) d
Stayed 18 nights in Mar 2018

8/10 Good

Emma, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with gorgeous pool area, great rooftop
Better than expected! This hotel deserves a better rating than it currently has. The staff were super friendly, great pool. Breakfast okay
Stayed 3 nights in Aug 2017

8/10 Good

Hernan, Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, not so nice location
Rooms are big and comfy, AC in every space. Beautiful restaurant in the terrace with nice Indonesian food, although a bit slow. Helpful staff are ok with English. Best parts are breakfast and the pool, super clean and with jacuzzi. location is not the best, but you can take an Uber easily and cheap to the beach (not so good) or the centre in about 20min.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

8/10 Good

Meity

Liked: Cleanliness, staff & service, room comfort
Nyaman, recommended

8/10 Good

charlie, vancouver, bc

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel with great service.
We stayed in a 3 bedroom suite and it was very spacious on the ground floor. We stayed for 12 days and the staff was very helpful if we had any complaints.

8/10 Good

Mani, melbourne australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but little bit far from center bali
Good hotel specailly all staff members are very friendly n cooperative wifi is very very slow cant do anything even very hard to open web page breakfast buffet is good bathroom is very old need to be upgrade

10/10 Excellent

mohammed mizanur rahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

6/10 Okay

Man Sheung, Hong Kong

Bali Trip
We found lots of ants and tiny bugs in the rooms.

10/10 Excellent

Brett , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay..very quiet. Central Location.
Well our stay was one night only but was nice. The breakfast serve was exceptional. Would definitely stay again.
Response from Kardita Abdul Saleh on Jul 23, 2016
Dear Brett, Thank you very much for your recent stay with us at Umalas Hotel & Residence and for taking the time to write a great review. We're glad you can enjoy everything we have to offer. Thank you again for your review, and we looking forward to welcoming you back in the future. Warm regards, Kardita-Ecommerce

6/10 Okay

mm, australia

Liked: Staff & service
Good standard for those on a tight budget
The staff are fantastic, the hotel is a little tired but rooms are clean and comfortable beds. Very well priced for tight budgets and close to Seminyak
Dear MM, Thank you very much for your recent stay with us at Umalas Hotel & Residence and for taking the time to write a great review.

4/10 Poor

Ramli, Jakarta, DKI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing special this hotel
The cleaness ( many bugs, spider webs @ bedroom ), must asked for the slippers & tooth brush

6/10 Okay

Family with one kid, Jakarta

Liked: Cleanliness, staff & service, room comfort
Good price but lots of traffic
We are staying in one bedroom type. The hotel and service was good.. And has great pool. However breakfast not sp good and served ala carte in small potion, maybe because not many guest choose with breakfast. Room condition and kitchenete is perfect, comfy bed, but bathroom has smell odour.. Need maintenance on that.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price.
If only the breakfast has rice porridge, something that I always look forward to at the breakfast table in Indonesia.

8/10 Good

Jeff, zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel - big rooms
stayed for the 2nd time at this hotel and appreciate the big rooms, the cleanliness

4/10 Poor

Verified traveler

Too far away from Seminak taxi difficult
Constantly a hassle to find a taxi, and a taxi that will run with the metre on. No nearby restaurants

10/10 Excellent

Lena, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel.
We loved the stay and service.
Response from Kardita Abdul Saleh on Jul 23, 2016
Dear Lena, Thank you very much for your recent stay with us at Umalas Hotel & Residence and for taking the time to write a great review. We're glad you can enjoy everything we have to offer. Thank you again for your review, and we looking forward to welcoming you back in the future. Warm regards, Kardita-Ecommerce

10/10 Excellent

gap79, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment hotel
big room, nice location. overall good and i will stay at umalas again next time im in bali with my family, the only bad thing is the small bathroom.

8/10 Good

Gabor, Australia - WA - Perth

Liked: Cleanliness, property conditions & facilities
Facilities: Nice pool for laps +sauna; Value: Affordable; Service: Sufficient, Mostly responsive; Cleanliness: Very good not spotless; 'Bali Buddah' delivers healthy take away in the area

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel looked better online
Hotel is not in seminyak is further out on jungle border. Rooms had no facilities or utensils for making food or drinks. Bathrooms were the worst feature of the room and covered in mould

6/10 Okay

Rich L, Sydney

Stuck at the back....
Nice hotel, friendly staff but I was stuck in a room at the very back where the wifi was poor and the staff congregated in the mornings.. No real view. The hotel was not busy it would have been nice to be given a pool view room.

8/10 Good

Cindy, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing & quiet resort hotel.
A lovely peaceful and quiet resort to stay in. Staff were all smiles and so pleasant to us during our 10 day stay. Any requests we had were responded to extremely promptly and the reception staff were great at helping out with all our queries about places to see and how to get there. The 4 of us had a wonderful time relaxing by the pool, drinking cocktails and dining in the rooftop restaurant. We utilised the massage services on offer and enjoyed such things as chocolate indulgence and indian head massages - some you can even have by the pool! The only downside was the wake up call we asked for on our last day - we asked to be called at 5.30 am but no call came! Luckily we woke up on time anyway, and didn't miss our plane home.

10/10 Excellent

Paul, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dissappointed
Our room was very pokey and not well layed out at all. The bathroom was ridiculously small and the photos on the hotel website did not at all represent what the bathroom was really like. The shower head was a joke and shot water directly at you. No power points in the bathroom either making it very hard for my partner to shave! One of the elevators were broken so it was quite a walk to our room. And the service was pretty average. The location was fairly out of the way, and you couldn't just walk out onto the street to get a taxi, we had to call one every time and wait about 10 minutes. At least the place was reasonably clean. We were very disappointed when we arrived, and although we made the most of it, we certainly wouldn't stay here again or recommend the accommodation to anyone else.

8/10 Good

Alexis, Singapore

Liked: Room comfort
Toilets can be improved
Overall stay was great...butt he conditions of the toilets need to be improved. The bathrooms are always choked and the water not flowing through. The rooms were clean but the bathrooms were quite disappointing. Also, the food at breakfast can be further improved though the service was great and staff always helpful. They also need to be trained on how to clean the tables properly as they were merely sweeping the remains of food on the table to the floor. It makes it unpleasant for the guesta who will be sitting there to have their breakfast.

6/10 Okay

Michaela, Perth WA, Australia

Liked: Cleanliness, staff & service, room comfort
Nice - but fair distance from the action
As a family of 4, we found the superior room more than adequate. The room was kept clean and the staff were lovely. If grey towels, threadbare sheets (odd hole), only 1 pillow, blocked shower and noisy air-con are going to ruin your holiday, then pay extra and stay elsewhere. The breakfast buffet was basic, but adequate for us, as we always had eggs and toast. We look at hotel rooms as just somewhere to sleep, we were not too bothered by these things and thought the hotel was good value for money. If you want a very quiet stay, this is a good choice. There were times we felt we were the only guests there – the pool and restaurant were never crowded. It is also very quiet at night, with no traffic or street noise. The hotel is a fair distance from everything - we went into Kuta every day (it’s a 30-50 minute taxi trip each way). The hotel car to the airport is USD$20. There's little chance of flagging a taxi on the street, so ask reception to call you a Bluebird. The hotel shuttle (air-conditioned 7 seat car) will take you to either Bintang Supermarket or Seminyak Square, and you can negotiate pick-up from either of these. Directly across the road is a good laundry and the Kunara spa. There’s also a CircleK and Minimart. The kids were disappointed there were no other kids to play with. They missed the pool games and activities they’ve enjoyed in other hotels, as well games room amenities such as ping-pong, pool tables etc.

6/10 Okay

Lorraine, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Umalas Residence Seminyak
All the staff were extremely welcoming and always smiling and helpful . The room was very nice but it was the overall condition of the bathroom lowered the standard of the hotel . Shower and bathroom sink tapware were all looking very used and old eventhough it was a modern room . Grouting was seperating and the towels were all discoloured ,which made them look very tired and old ...but they were clean Breakfast was good but they didnt offer enough variety of fruit , no yoghurts and the sweet french pastries were always dry . The juices werent natural ... the orange juice tasted like gatorade ! There were no options to come back by shuttle . l thought that should have been provided

8/10 Good

Jade, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
We travelled with our 2yo and found the Umalas to be very accommodating. We stayed in a 2 bedroom, ground floor room. They fulfilled our requests for a ground floor room and provided a portacot at no extra charge. The cot was quite clean and I was happy to use it. The room had a small kitchen (full size fridge, stove, sink but no microwave) and a separate living area. Everything was great - very clean and comfortable. The bathroom was the only downside of the stay. It was clean, but old. It was fine, but didn't meet the standards of the rest of the room. The pool area was great, but not a lot of space around the pool to sit. It wasn't a problem for because there were never more than about 5 other people at the pool with us. The highlight was the rooftop restaurant. This is where we had breakfast daily, and also many dinners. The food was delicious, and I felt very confident letting my toddler eat there (we took packet food for him for day trips). The entire staff at Umalas we very friendly and helpful. We're would certainly recommend this hotel to other families travelling to Bali.

8/10 Good

Paige, Australia - QLD - Brisbane

Liked: Staff & service
Facilities: Basic, No DVD bath or iron; Value: Acceptable price; Service: Friendly; Cleanliness: Tidy; Onsite Spa was fantastic

10/10 Excellent

robert, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal; Service: Outstanding;

10/10 Excellent

Samgirlchip, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars!
We had a fantastic time at this hotel. Staff were ffiendly and couldn't do enough for you. Also it was in a great location away from the hustle and bustle of Kuta but just a short cab ride away.
Response from Kardita Abdul Saleh on Jul 22, 2016
Dear Samgirlchip, Thank you very much for your recent stay with us at Umalas Hotel & Residence and for taking the time to write a great review. We're glad you can enjoy everything we have to offer.Thank you again for your review, and we looking forward to welcoming you back in the future. Warm regards, Kardita-Ecommerce

8/10 Good

Doug, Bunbury WA 6230, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Will be staying here again
Great hotel for families service was friendly and spot on small hiccup at checkout tried charging us for mini bar when we bought our own stuff at shops just across the road was quickly resolved. Quiet location which was good for us. Breakfast menu could've incorporated a more typical western breakfast rather than spicy Balinese quisene

8/10 Good

Baron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

See

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Kate, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Umalas January 2013
the staff are very friendly and service is very timely. the laundry was done fast and the rooms were very clean.

6/10 Okay

Lisa, Perth

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Umalas Hotel
The staff were fantastic, but the hotel was very dated with really old towels. Loved the location, really out of the way and met lots of locals. The rooftop restaurant and pool were great. I would stay again.............

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent Hptel
All aspects of this hotel met and exeeded expectations Food - superb , restaurant and breakfast all good Staff friendly and attentive at all times Location was 2 mins Taxi from Seminyak centre - 5 mins from beach. Will definately stay again.

8/10 Good

Joe, Singapore

Liked: Cleanliness, staff & service, room comfort
Overall is good, but location is poor
The location is not so convenient. You need the staff to phone call a taxi. Once, it took more than 30mins for the taxi to come

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
a little tired now
Towels and sheets now getting old and are grey They need a bleach to bring them back Breakfast toaster was not working along with the bicyle in the gym Otherwise this is a value for money hotel
living 1bedroom room
bedroom of 1 bedroom room

8/10 Good

Nicola, Australia - NSW - Sydney

Liked: Staff & service, property conditions & facilities
Facilities: Modern; Value: Great deal; Service: Professional; Cleanliness: Hygienic ; The rooftop terrace is lovely. A great place to eat breakfast.