Mini break in need of comfort !
Posted Feb 5, 2017
Arrived after a long drive, tired, no porter,felt we were arriving to nothing special ...... its All about customer service ---- which we found lacking & not just at hotel also in Tralee in general .... an uneducated attitude in the world of service, sorry to say.
We could not have a quick sandwich at bar when we arrived, a hiddious & unacceptable arrangement !! It does not work for the customer. People go away to enjoy a break & to be made feel welcome & spoilt,first impressions not good. Pleasant 2 day stay but would not be running back.