Posted Aug 15, 2016 on Hotels
My husband and I were celebrating our 3rd wedding anniversary in Ireland. We booked a room with a sea view and paid extra for it, but were instead shown into a room with a parking lot view. The front desk clerk acknowledged that we had, in fact, booked a room with a sea view, but there were none available. This really bothered us. We had paid for our room months ago. Shouldn't the hotel know not to give it away? Otherwise, shouldn't the hotel be up-front about it instead of saying nothing in the hopes we wouldn’t realize? The clerk offered to move us to an apartment in another building, where we would have the same amenities as in our room plus a sea view from both the bedroom and the living room. We agreed to move, thinking this would be an upgrade. No. The place smelled like nobody had been there in months. The smell was most poignant in the living room area: the only room where there was a (partial) sea view. The bedroom looked into the parking lot. Once in bed, we found two spiders in the ceiling above us. Getting rid of them without soiling our bed was not easy. There were no amenities, despite the clerk's promises that toiletries and robes would be sent over. We were able to bathe because I had packed extra toiletries. The robes arrived when we were out of the room and thrown on the couch in the living room - not folded or hung, thrown. The next day when we checked out we didn't make a scene, but we were crushed. Trust me: we will never return to this property.