Ratings based on 287 Verified Reviews

3.5 out of 5
82% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Canada

Posted Jan 3, 2018
Cons: Fix the heating system Get hot water to the room in less than 10 minutes
Location: Easy off/on access to I5
Pros: - the staff were courteous and most helpful - easy access off/on I5 Cons: - couldn't wait long enough for hot water in the shower - heating system roared and clunked every time it came on during the night
Comment from Hotel Management
Jan 8, 2018 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for taking the time to review our property. We were thrilled that you enjoyed your stay with us. We apologize for the problem with your hot water. Our maintenance team were alerted to this issue, and this problem is now resolved. We would love to welcome you back, when you are next passing through. Kind regards, Customer Care Team, Best Western Kettleman City
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2017
Great place to stop on the long drive from San Diego to Sacramento. Comfortable rooms, and free breakfast.
Comment from Hotel Management
Dec 28, 2017 by Guest Experience Manager, Hotel Management
I am so glad to hear that you enjoyed your stay with us, and that our accommodation was so suitable for your needs and expectations. We hope to have the opportunity to welcome you back when you are next in this neighborhood. Thank you for your feedback, and Happy Holidays! Kind regards, Customer Care Team, Best Western Kettleman City
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Very Clean and Comfortable

Posted Dec 22, 2017
Best place we have found in the halfway neighborhood San Diego to San Francisco. Room is super clean and pleasant. Beds and climate control comfortable. Spacious enough. Two chairs. Bathroom clean. What more do you need? Free breakfast gets you on the road. Tip: dine at Gabby’s 30 miles south.
Comment from Hotel Management
Dec 24, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for taking the time to review our property. We were thrilled to hear that you enjoyed your stay with us so much. We really appreciate you sharing your comments. We look forward to welcoming you back again and again. Kind regards, Customer Care Team, Best Western Kettleman City
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Quiet hotel. Good location.

Posted Dec 10, 2017
Staff was very pleasant and helpful. Room was fine. Beds were comfortable. Bathroom was dated but everything worked. WiFi was great!
Comment from Hotel Management
Dec 11, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We were delighted to hear that everything was to your satisfaction, during your recent stay with us. Thank you for sharing. We would love to be your property of choice for this area. Kind regards, Customer Care Team, Best Western Kettleman City
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
Great location. Great staff. Clean rooms. Thin walls. Felt like we were visiting our next door neighbors.
Comment from Hotel Management
Nov 27, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, we were delighted that you enjoyed our great location and staff. However, we were very sorry to hear that you stay with us was marred by the fact that you could hear your neighbors. We apologize for the disturbance that this caused you, and we hope that you have not been dissuaded from staying with us again, we would love to host you when you are next in town. Kind regards, Customer Care Team, Best Western Kettleman City
2 out of 5
by A verified traveler

Too noisy.

Posted Nov 20, 2017
We were on the ground floor. The room above us had a VERY squeaky floor, and the occupants seemed to be pacing until 2:30am. Not much sleep for us.
Comment from Hotel Management
Nov 22, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We were so disappointed that your stay with us was marred by the floorboard noise in the room above. Our maintenance team have been alerted to the issue, and this matter will be addressed, as a matter of urgency. We hope this will not deter you from staying with us again. We would love to welcome you back, when you are next in the area. Kind regards, Customer Care Team, Best Western Kettleman City
4 out of 5
Recommended
for Everyone
by A verified traveler from redding ca

Nice hotel perfect for half waypoint driving to la

Posted Nov 19, 2017
Perfect location on i5 clean and friendly. Only issue water smelled
Comment from Hotel Management
Nov 22, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We were thrilled that our property offered you a comfortable nights sleep during your long journey. We hope you keep us on mind, for the next time, you are passing by. Kind regards, Customer Care Team, Best Western Kettleman City
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Mid point stop

Posted Nov 11, 2017
We were happy to find this hotel as we drove from San Diego to Napa. It was just right for the night and served breakfast before we continued on. Basic but comfortable.
Comment from Hotel Management
Nov 14, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for taking the time to review our property. We were thrilled that our property was an enjoyable rest stop for you, on your long journey. We would love to be your property of choice for this area. Thank you for sharing your comments. Kind regards, Customer Care Team, Best Western Kettleman City
4 out of 5
by A verified traveler from seal beach

Posted Oct 22, 2017
Pros: Location
Cons: Nothing I can think of.
Check in took to long, the person behind the desk never got remained seated. Kinda rude. Room so so.
Comment from Hotel Management
Oct 25, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for taking the time to review our property. We were disappointed to hear that your experience was marred by our staff during check in. We will be speaking to the relevant staff member to ensure this does not happen again. We apologize for this drop in service. This is not typical of our team. We would love the opportunity to redeem ourselves with you. We would hope that your next visit, would be a more pleasant experience. Kind regards, Customer Care Team, Best Western Kettleman City
5 out of 5
Recommended
for Everyone
by A verified traveler from redding,ca

Great room

Posted Oct 17, 2017
Our room was clean and the staff was very friendly. The bed and pillows were very comfortable after a long day of driving.
Comment from Hotel Management
Oct 23, 2017 by Guest Experience Manager, Hotel Management
Dear Guest, We were delighted to hear that you enjoyed your stay with us so much. Our aim is to provide our guests with a clean, comfortable nights sleep, and it looks like you found this to be the case, after your long drive. We would love to welcome you back, when you are next visiting the area. Thank you for your business and your review. We appreciate both. Kind regards, Customer Care Team, Best Western Kettleman City