Pass by this if you can!!
Posted Jul 2, 2016 on Hotels
It was awful. I had booked the hotel after going to the web site where it said there was an outdoor pool. We planned our travel time so that we could arrive and use the pool for an hour or so. When we arrived there was no pool. The manager on duty did not take any credit for the lie. One room was fine the other room smelled like mold and mildew, I had requested the rooms be adjoining or at least near each other, they were at opposite ends of the central hallway. Hotels.com had to intervene on our behalf and ask that we be moved to another room. Poor management, poor response same sad attitude in the morning. Won't go back won't recommend it to anyone either. All amenities would need to be asked for they don't offer them in the room before hand.
Comment from Hotel Management
Jul 11, 2016
Thank you for taking the time to tell us about your experience at the Motel 6 - Kewanee, IL.Your feedback is very important to us. At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, General manager Motel6 kewanee, IL.