Ratings based on 269 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 21, 2018
Quaint, no parking except on the street. The pool closes at 10 pm but some patrons were swimming until 1 am
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Quick getaway

Posted May 15, 2018
The hotel was beautiful we had a great room right off the pool. The staff was very friendly and helpful. The room was spotless and they had a great breakfast in the morning. We will definitely be back!
Comment from Hotel Management
May 15, 2018 by Indra, Assistant Manager. The Palms Hotel, Hotel Management
Thank you so much for staying with us at The Palms Hotel! We are glad to hear that you enjoyed our Historical property and our Delicious Continental Breakfast. Again , thank you so much for letting us be part of your Key West adventure! We would love to see you again next time :)
3 out of 5
by A verified traveler

Posted May 14, 2018
Good solid choice if you don’t mind waking several blocks to Duval and the square.
Comment from Hotel Management
May 14, 2018 by Indra, Assistant Manager. The Palms Hotel, Hotel Management
Thank you for staying with us at The Palms Hotel. We are sorry to hear that you did not found our location quite adequated for you. We are located less than a mile (about 15 min walk) from Duval st. But we are about a 25 min walk to the commotion side. Most of our guest tent to love this. We hope this doesn't change your mind on coming back to us.
5 out of 5
by A verified traveler

Posted May 11, 2018
Comment from Hotel Management
May 12, 2018 by Indra, Assistant Manager. The Palms Hotel, Hotel Management
Thank you so much for staying with us at The Palms Hotel! We are glad to hear that you enjoyed our historical property. We hope to see you again on your next Key West adventure :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Key West Palms

Posted Mar 20, 2018
Second time at this place and still not disappointed. Would definitely stay again
Comment from Hotel Management
Mar 29, 2018 by Avyrin, Hotel Management
thank you, for your review and coming to stay with us again. we love to have return customers. how to see you again soon.
3 out of 5
by A verified traveler

Posted Mar 17, 2018
Stay was excellent until the deck party outside my room. Started at 1:30 a.m. and I must have drifted off about 3 so I don’t know when it ended. Drunk girls showed up at 2. Kids looking for unchecked alcohol use will like it; adults expecting to sleep should not stay here . No securoty at all!.
Comment from Hotel Management
Mar 31, 2018 by Indra, Reservations. The Palms Hotel, Hotel Management
We are so sorry about this inconvenience. Guest tent to be very quiet. Unfortunately with Spring Break going on they do party but they do get warned at check-in of re-enforced rules. The next day all spring breakers were warned of this as we do not tolerate this behavior with us. We hope this doesn't change your mind on coming back to us. Have a wonderful day and safe travels!
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Posted Mar 13, 2018
Not a bad place to stay if you want to be off the beaten path. Room was very small But it was clean. The water pressure is terrible and the shower was very old.
Comment from Hotel Management
Mar 13, 2018 by Avyrin, Hotel Management
Thank you so much for staying with us, and thank you for the review. we hope we see you again soon.
3 out of 5
by A verified traveler

Posted Feb 15, 2018
Pros: The continental breakfast was delicious.
Location: We were able to walk to the Hemingway house. The distance was further than advertised, however manageable to walk in 15 minutes.
The continental breakfast was a nice surprise and very nice! While we knew the room would be small, it was tight but manageable. However, the air conditioner continually ran never cooling the room or getting rid of the humidity in the room. Our clothes felt damp most of the time.
Comment from Hotel Management
Mar 2, 2018 by Avyrin, Hotel Management
hello, thank you for staying with us. i am sorry to hear you had a problem with your AC unit. we do have maintenance at the hotel everyday. i hope this doesn't discourage you from coming back. all we need is to be notified and we are more than happy to help.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Feb 12, 2018 on Hotels
Cute hotel and great service. However, rooms are small and the bar has no liquor, just beer and wine. Also, was a little farther then I expected from the places we wanted to go (a little more then a mile) Had to take Uber’s most of the time.
Comment from Hotel Management
Mar 2, 2018 by Avyrin, Hotel Management
hello, thank you for staying with us. i am glad you liked our hotel. i am happy to let you know we now serve mixed drinks by the pool as well. we hope we see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Key West experience

Posted Jan 28, 2018
Pros: The Palms is about experiencing Key West. We are very happy with our stay and the staff.
Cons: Wifi system
This hotel is a true Key West experience. It is an older traditional building kept in immaculate condition. The room was small but in keeping with the age of the building. The street can be busy so just bring along ear plugs if you are a light sleeper. The other positive about the Palms was the nice breakfast served around the pool.
Comment from Hotel Management
Jan 29, 2018 by Indra, Reservations, Hotel Management
Thank you so much for letting us be part of your Key West adventure! We are glad to hear that you enjoyed your stay with us. Sorry for the wifi signal, we have talked already with the company to fix the problem. Again, thank you for staying with us at The Palms Hotel. We hope to see you back soon!