- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel rooms, bathrooms could use some updating.
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DoubleTree Resort by Hilton Grand Key - Key West is located near the beach and in an area with good airport proximity and shopping. Key West Harbour and Key West Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Smathers Beach and South Beach. Key West Aquarium and Nancy Forrester's Secret Garden are also worth visiting. Our guests appreciate the resort's quiet location.Visit our Key West travel guide
Very helpful staff. The pool is supposedly heated but it was quite cold. Everyone I saw made the same comment when they tried to go in. I asked someone about it and was informed it is on a time schedule. To maintain a certain temperature, you can’t turn the system off. The system should turn itself automatically on and off to be sure the temp is consistent. If you shut the system off, it will take that much longer to heat up when you turn it on again. In any case, even in the later afternoon when the system was on all day, the water was still chilly. They need to raise the temp.