Ratings based on 1,299 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall a great stay

Posted Dec 10, 2017
Plus: Tremendous poolside and bar staff. Great location - well within walking distance to all Duval attractions, and right next to all boardwalk activities. Good food. Many activities can be facilitated directly at the resort. Minus: Rediculous daily “resort fee”, and unnecessary daily parking or valet fee. They will try to upsell you seminars to buy time-share Hyatt properties in Key West disguised as “free” activity testing. Total crap. I’d recommend this place if you can afford it, don’t care about all the fees, and love good bartenders, servers, and pool amenities. Otherwise, I’d save money and rent and condo next time.
3 out of 5
Recommended
for Everyone
by A verified traveler from from chi town

A little pricey but the staff are nice

Posted Dec 3, 2017
It's an expensive room for what it is but it's a great location, the staff were really nice and went above most of the staff I've experienced on that island. Staff on the island tend to act like island staff. But these staff were more professional. The room is ok. Pool is small. Bathroom was really nice. Great location. Good food. The bartender was great. I forget his name but he was from New York. Try the lobster sliders. Good stay overall.
Comment from Hotel Management
Dec 4, 2017 by Reservations, Hotel Management
Thank you for choosing to stay at They Hyatt Centric Key West We appreciate your feedback and happy you enjoyed your overall stay. We look forward to welcoming you back to our little slice of paradise
2 out of 5
by A verified traveler from Boston

Ant in the room.

Posted Dec 2, 2017
Pros: nothing
Cons: everything
I almost never write a review. But this time my experience is horrible. There are so many ants in the room (they bit me and my boyfriend so badly during the night) and birthday cake left in the room from last customer.
Comment from Hotel Management
Dec 11, 2017 by Cassandra Greene In-house reservation , Hotel Management
Thank you for your feedback. I have attempted to look into this situation to get a better understanding of the entire experience but unfortunately I am not able to find much info with out the name on the reservation and/or room number. I would love to further discuss this with you. I sincerely apologize you were satisfied with your stay and look forward to discussing this further with you
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience

Posted Nov 30, 2017
Great hotel. Great location. Would easily be my first choice when visiting Key West.
Comment from Hotel Management
Dec 4, 2017 by Reservations, Hotel Management
Thank you for choosing to stay at They Hyatt Centric Key West We appreciate your feedback and happy you enjoyed your overall stay. We look forward to welcoming you back to our little slice of paradise
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2017
Wonderful stay at Thanksgiving. Breakfast facing to the sea was nice.
Comment from Hotel Management
Nov 28, 2017 by diana, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Families
by A verified traveler from Barton-upon-Humber, England

Lovely Hotel with Excellent Location

Posted Nov 26, 2017
Pros: Location and good size rooms and bathrooms.
Cons: Free parking for residents!
Location: Harbour and Duval Street very close, also the Mel Fisher Treasure museum is worth a visit. The guided tour of The Little White House was excellent!
We returned to this hotel after staying last year, the staff are friendly and efficient and the location is excellent. Come out of the hotel and turn right and you are on the harbourside with a good selection of restaurants, bars and shops. Come out of the hotel and turn left and you are a couple of blocks from Duval Street and Mallory Square. The hotel has a nice poolside area and bar and on an evening the fire pits are lit so you can listen to the water lapping and enjoy a drink looking out over the water. The only down side is the carparking charge ($20 a day) which, as well as the resort fee ($30 a day), seems alot of money to pay on top of your prepaid room charges. All in all though we had another lovely relaxing holiday in Key West and would certainly recomend a stay at the Hyatt Centric.
Comment from Hotel Management
Nov 28, 2017 by diana, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Average

Posted Nov 26, 2017
We have stayed at this hotel at least a half dozen times because my husband liked the location. There is an extra $30 per day fee, but you don't get anything extra for that fee. Hotel is average. Will probably try someplace different next time.
Comment from Hotel Management
Dec 4, 2017 by Reservations, Hotel Management
Thank you for choosing to stay at They Hyatt Centric Key West We appreciate your feedback and very sorry the addiotnal fee impacted your stay however most of the island adheres to a resort fee as a standard. Some of our resort fee inclusions are: water bottles in the room, pool towels, coffee station on the veranda, stay fit room, local calls, water yoga, fishing demo, barmen's table, beach chairs, champagne welcome, news papers in the lobby, and Wi-Fi. We do hope to welcome you back to our property and feel to reach out to us if you choose to come back we hope to have another opportunity to meet your expectations
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa Ontario Canada

Great location!

Posted Nov 23, 2017
Pros: Bathroom and room were large and very quiet. Location was excellent!
Cons: Some minor repairs
Location: Within walking distance of everything! Hemingway's house, Little White House, Duval Street, old wharf, shopping, great restaurants, water activities
We had a double balcony gulf view room which was beautifully designed which probably accounted for a large part of our good experience in Key West.
Comment from Hotel Management
Nov 28, 2017 by diana, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Overall, great property.

Posted Nov 10, 2017
Treated ourselves to a nice hotel for a last minute trip to Key West. The property was beautiful, room was very nice and even though we didn’t pay for a water front room, we still had a partial view from our balcony. The only complaint I have is that multiple staff members had us a on a search for vending machines which were apparently removed. It must have happened recently so maybe they weren’t aware but we have 5 different people sending us On a wild goose chase for something that no longer existed. But, like I said, it was a gorgeous property and I would definitely stay there again in the future!
Comment from Hotel Management
Nov 13, 2017 by In house reservations, Hotel Management
Thank you for staying at the Hyatt centric Key West! We are so glad you enjoyed your stay with the exception of the missed communication of the removed vending machines. We will be sure to irritate this again with your staff. When you do come back for an island get away the Gift shop will be the best for sodas and snack after hours we do have items for sale in the lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

fantady setting

Posted Nov 8, 2017
Attended key west after irma during fantasy fest. Beautiful setting. Hotel pool area was perfect. Room was big and spacious with partial harbor view room. We plan to stay here next here and definitely recommend it
Comment from Hotel Management
Nov 13, 2017 by In house reservations, Hotel Management
Thank you for staying at the Hyatt Centric Key west. We hope to be welcoming you back for your next island get away!