Ratings based on 1,287 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Overall, great property.

Posted Nov 10, 2017
Treated ourselves to a nice hotel for a last minute trip to Key West. The property was beautiful, room was very nice and even though we didn’t pay for a water front room, we still had a partial view from our balcony. The only complaint I have is that multiple staff members had us a on a search for vending machines which were apparently removed. It must have happened recently so maybe they weren’t aware but we have 5 different people sending us On a wild goose chase for something that no longer existed. But, like I said, it was a gorgeous property and I would definitely stay there again in the future!
Comment from Hotel Management
Nov 13, 2017 by In house reservations, Hotel Management
Thank you for staying at the Hyatt centric Key West! We are so glad you enjoyed your stay with the exception of the missed communication of the removed vending machines. We will be sure to irritate this again with your staff. When you do come back for an island get away the Gift shop will be the best for sodas and snack after hours we do have items for sale in the lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

fantady setting

Posted Nov 8, 2017
Attended key west after irma during fantasy fest. Beautiful setting. Hotel pool area was perfect. Room was big and spacious with partial harbor view room. We plan to stay here next here and definitely recommend it
Comment from Hotel Management
Nov 13, 2017 by In house reservations, Hotel Management
Thank you for staying at the Hyatt Centric Key west. We hope to be welcoming you back for your next island get away!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff

Posted Oct 30, 2017
Love this place,stayed here for 5th year in a row.
Comment from Hotel Management
Nov 13, 2017 by In house Reservations, Hotel Management
Thank you for choosing Hyatt Centric Key west for all your island get aways! We are so glad you enjoyed your stay and cant wait to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location!

Posted Oct 28, 2017
We were very fortunate to stay at the Hyatt Centric ! It’s a beautiful hotel and the location was perfect! Truthfully, we found a very great deal and couldn’t pass it up! Thank you for your hospitality 😊 Judy Kieser
Comment from Hotel Management
Nov 13, 2017 by In house reservations, Hotel Management
Thank you for staying at the Hyatt Centric Key west we are so glad you enjoyed your stay and hope to welcome you back
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, wonderful Breakfast.

Posted Oct 28, 2017
Only here for a couple of days while checking on our home in Cudjoe. Enjoyed our stay. Breakfast was great. Pool servers were very attentive. Loved the popsicles as an extra touch.
Comment from Hotel Management
Nov 14, 2017 by diana, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great hotel, close to a lot

Posted Oct 23, 2017
Pros: Great walking distance of a lot of activities and restaurants. Small beach, nice pool and nice pool bar. Beautiful views!
Location: Plenty to do nearby.
We love this hotel. It is withing a close walk to a lot of entertainment and activities. Great atmosphere and a small beach.
Comment from Hotel Management
Nov 14, 2017 by diana, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Found a winner

Posted Oct 20, 2017
Very nice place to stay. Staff was unbelievably friendly, and willing to help in anyway. Food was great, and views of the ocean from the pool were amazing. We did have a bad experience with the elevator, but shouldn’t be held against them. I would definitely go back!
Comment from Hotel Management
Nov 13, 2017 by In house reservations, Hotel Management
Thank you for staying at the Hyatt centric Key West. We do apologize for the incident with the elevator and really appreciate you taking it as an isolated incident.We are so glad you enjoyed your stay and awesome pictures!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Oct 8, 2017
Nice overview of the water, easy to conect and central to Duval street.
Comment from Hotel Management
Nov 13, 2017 by In house reservations , Hotel Management
Thank you for staying at the Hyatt Centric Key west. We are glad you enjoyed your stay and hope to welcome you back!!!
2 out of 5
by A verified traveler

No Repeat Visit Anticipated

Posted Sep 8, 2017
Pros: The Location to Front Street.
Cons: Bring back the previous management company and service personnel.
Location: We love Duval Street and the infamous Schooners Wharf/Alphonso's Happy Hour.
We believe our disappointment come with the change in Hyatt Management Companies. We have vacationed at this hotel/resort for over 6 years straight. The same week every year with a group of friends. We were truly disappointed this time and probably won't return. In less than a year....the property had seemed to degrade. The service wasn't as good, the Manager's Specials were eliminated, and the overall facility seemed tired. We love the location...but with this years disappointment we may need to reconsider, future visits.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Posted Sep 7, 2017
Great location near Duval Street. The hotel has beautiful rooms with great views. The staff could not have been any nicer. The service was great. The swimming pool is nice size with comfortable chairs and umbrellas. The Shor Restaurant at the hotel has an amazing breakfast.