Ratings based on 1,626 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington D.C.

Beautiful Resort and Great location!

Posted Aug 18, 2017
Pros: I liked the clean rooms and friendly staff.
Location: The resort was near the shops, lots of restaurants and water activities.
The entire staff from front desk personnel to cleaning staff were very professional and displayed great customer service. The resort location was awesome close to all the shops, great restaurants and water activities. The room along with the amazing balcony view provided a relaxing atmosphere. Looking forward to our next stay.
Comment from Hotel Management
Aug 18, 2017 by Tony, Hotel Management
Thank you for a great review Lilly. We appreciate your feedback and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

1st class all the way. Beautiful. Great location.

Posted Aug 12, 2017
Pros: Super comfortable beds! Great location. Great pool side bar service. Loved the entire experience.
Cons: It's August and hot, and the pool temp had to be in the high 80's - was not refreshing.
All employees were very friendly and helpful - from the front desk, valet guys, to the bartenders and cleaning crew. Is located in the heart of Mallory Square where all the action is. From our balcony, we had the perfect view of watching the sun set over the ocean. We were minutes away from all the fun stuff like jet ski rentals, sunset cruise ride, and checking various bands along Duval.
Comment from Hotel Management
Aug 17, 2017 by Tony, Hotel Management
Thank you for a such a great review. We are happy that you found our location convenient and our property beautiful. We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Excellent

Posted Aug 4, 2017
Amazing place five stars, good ocean view One of the best dining place
Comment from Hotel Management
Aug 4, 2017 by Tony, Hotel Management
Francois, Thank you for a great review, we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from denver, colorado

Great hotel, loved it! Everything close by.

Posted Jul 28, 2017
We had a great time here. Perfect for relaxing. Amazing views of the ocean. The pool area is amazing
Comment from Hotel Management
Jul 30, 2017 by Tony, Hotel Management
Thanks Cesar, we look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Beautiful sunsets from balcony every night.

Posted Jul 22, 2017
Hotel was nice and updated. Pool was always clean and pool assistance for drinks, food or just new towels always available. Food was very good and staff was pleasant. Front counter hostess and concierge was exceptional.
Comment from Hotel Management
Jul 25, 2017 by OKR, Hotel Management
Thank you Michele. We are so happy you enjoyed your time with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from RS

Awesome location

Posted Jul 21, 2017
We went here for our honeymoon and we had a great time everything was amazing great service
Comment from Hotel Management
Jul 24, 2017 by OKR, Hotel Management
Thank you Rutmary! We are thrilled to have been part of your very special occasion. Best of luck to you both and we hope to see again.
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Perfect place to stay in Key West.

Posted Jul 1, 2017
Wonderful staff. Beautiful room and nice pool. Perfect location to walk or bike to everything in Key West.
Comment from Hotel Management
Jul 21, 2017 by okr, Hotel Management
Thank you Mary! We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jun 26, 2017
Walking distance to restaurants, bars and Mallory Square...
Comment from Hotel Management
Aug 5, 2017 by OKR, Hotel Management
thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Beautiful hotel magnificent views

Posted Jun 6, 2017
Staff was super amazing April Jessica at the Liquid Pool bar were just the best ever super attentive learned name room and order almost immediately couldn't ask for 2 nicer waitresses
Comment from Hotel Management
Jul 21, 2017 by OKR, Hotel Management
Thank you Jackie! April and Jess are great and we are so lucky to have them be part of our team. We are thrilled you had an amazing time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great view & location

Posted May 28, 2017
Great staff. The location of the hotel is gtrat. Clean room & great view.
Comment from Hotel Management
Jul 21, 2017 by OKR, Hotel Management
Thank you.