Ratings based on 1,380 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Love this place, BUT

Posted Sep 13, 2017
Pros: Great location
Cons: Service in a bad situation
Location: Best location
We've stayed here several times and love everything about it. But this time there was a problem. Irma was coming. The staff said they would get us off the island because our flight was cancelled, and although they made an effort while I was standing there I had to find a way out myself. And when we needed a ride to a bus they wouldn't even provide there shuttle! We had to pay for a cab that there where few of. I realize this was a bad situation but I think they could have gone out of there way to help us more.
Comment from Hotel Management
Sep 15, 2017 by Duval Collection , Hotel Management
Dear Guest, In the name of the Pier House staff we apologize sincerely for the inconvenience. Due to the Hurricane preparations we could not provide the full extent of our excellent guest service. Thank you for taking the time to write the review. We hope to welcome you back under better circumstances. Warm wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

My Happy Place

Posted Sep 12, 2017
Location can't be beat! We love the pool/beach area with its friendly staff and delicious cocktails. The shuttle service was so convenient and the room was beautiful and spotless. Second visit and we will definitely be back!
Comment from Hotel Management
Sep 15, 2017 by The Pier House, Hotel Management
Dear Joe, Thank you for your kind words. We hope to welcome you back soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

anniversary

Posted Aug 29, 2017
Pros: Beach, Pool and beach service
Cons: Diet ginger beer
Location: GREAT!!!
janine and mary at the bar were OUTSTANDING!!!!!! The spa was quiet and clean
Comment from Hotel Management
Sep 15, 2017 by The Pier House , Hotel Management
Dear Guest, Thank you for your kind words. We hope to welcome you back soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Daytona Beach

Clean and Comfortable

Posted Aug 24, 2017
Room was very clean...Beach is very small. But that is Key West difficult to beach anywhere. It is very close to all the action. The staff was all very friendly. I don't understand having to pay to park anywhere you stay at a business you pay for...that's everywhere in Key West. If you have the money to spare this is the place. In the middle of the action yet a feeling of seclusion inside the property.
Comment from Hotel Management
Aug 30, 2017 by Joe Dantoni, Hotel Management
Dawn, thank you for reviewing Pier House Resort & Spa. I am delighted to hear that you enjoyed our well-appointed accommodations and our prime location on Duval Street. We hope that you will join us again the next time your find yourself in Key West. Best regards, Joe Dantoni
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Amazing location, beautiful sunsets, within walking distance of all the major attractions.
Comment from Hotel Management
Aug 30, 2017 by Joe Dantoni, Hotel Management
Thank you for the five-star review of Pier House Resort & Spa. We look forward to welcoming you back again in the near future. Best regards, Joe Dantoni
5 out of 5
Recommended
for Everyone
by A verified traveler from jerseygirl

great hotel on the beach and on Duval.

Posted Aug 21, 2017
Cons: food menu
Great location as well. Really enjoyed the beach and live music, Oceanview balcony was enjoyed every morning with coffee and evening with a glass of wine. Beautiful and relaxing view. Def. will be come back.
Comment from Hotel Management
Aug 23, 2017 by Joe Dantoni, Hotel Management
Mimi, thank you for reviewing Pier House Resort & Spa. I am thrilled to hear that our beachfront location and well-appointed accommodations worked out well for you. We appreciate your kind feedback and look forward to your next stay. Best regards, Joe Dantoni
3 out of 5
by A verified traveler from Texas

Good Location/OK Hotel

Posted Aug 17, 2017
Pros: Location
Cons: Rates are too high, especially in off peak. Could have stayed next door at the Hyatt for $150 less a room. Bar allowing everyone (we traveled with our
Location: directly across the street from a CVS and a Starbucks, so very convenient to purchase water, snacks etc., and bring back to your room.
The location is great and within walking distance to Duval and Marina-No service bar in room, there is coffee in room, no water yet there is a mini refrigerator? They charge a $60 incidental fee for what I'm not sure and then refund if not used. If you select this hotel based on beach, the beach is but a bit of sand maybe 30 feet wide (very misleading). They offer a shuttle service up and down Duvale, but we never saw the shuttle and had to catch a cab if having walked too far. A/C's are portable units or window units, that for the most part do the job, the overall hotel could use some updating.
Comment from Hotel Management
Aug 25, 2017 by Joe Dantoni, Hotel Management
Thank you, Pauline, for choosing Pier House Resort & Spa. I am glad that our Duval Street location worked out well for you. Unfortunately rates in Key West are competitive though I assure you that we keep ours in line with the local market. We do our best to be very transparent about our pricing, and please do call us should you have any questions regarding your bill. We do hope that you will give us another chance to impress you in the future. Best regards, Joe Dantoni
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2017
wonderful location and staff....nice to have a private beach
Comment from Hotel Management
Sep 15, 2017 by The Pier House, Hotel Management
Dear Guest, Thank you for your kind words. We hope to welcome you back soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunrise, FL

Great hotel right in the heart of everything.

Posted Aug 15, 2017
Pros: Close to Mallory Square and the local attractions. Hotel also offers shuttle service down Duval Street during the day. Friendly staff. Clean.
Awesome experience. Well worth the cost. Private beach with excellent opportunity for observing tropical fish.
Comment from Hotel Management
Aug 16, 2017 by Joe Dantoni, Hotel Management
Thank you, Amy, for your kind review of Pier House Resort & Spa. I am thrilled to hear that you took advantage of our convenient shuttle service up and down Duval Street. We look forward to welcoming you back again the next time your travels bring you to Key West! Best regards, Joe Dantoni
3 out of 5
by A verified traveler from tn

Close to beach and all the attractions

Posted Aug 14, 2017
Paid extra for lani so we could sit outside and enjoy views requested upper floor and was placed on first floor then wanted to charge more money to move to different room. Could not enjoy sitting outside due to everyone walking by the room. Room has musty smell called front desk maintenance came and fixed humidifier then had to keep empting it otherwise room smelled. Then there was a water leak and we had no water for most of the day Saturday when called front desk to ask about no water was told they were working on it and it would be back on in few minutes which was actually half the day.
Comment from Hotel Management
Aug 16, 2017 by Joe Dantoni, Hotel Management
Susan, thank you for your review of Pier House Resort & Spa. I am sorry to hear about the disturbances that occurred while you were in your guestroom. We do our best to keep these factors under control and I am sorry that this didn't work out for you. I do hope that you will give us another chance to impress you in the future! Best regards, Joe Dantoni