Ratings based on 2,096 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from international falls,MN

Great location... Friendly staff...nice hotel

Posted Dec 17, 2017
Right across from the beach...nice pool area...great staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2017
Nice hotel right across the street from the beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 12, 2017
This hotel is nice. The shuttle is very useful to go to downtown.
Comment from Hotel Management
Dec 12, 2017 by Tatiana, Hotel Management
Thanks for the feed back! We offer our convenient shuttle so our guest can save time relaxing and enjoying our beautiful Island.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel, good location

Posted Dec 11, 2017
Pros: It was quiet and convenient location.
Cons: nothing for me.
Location: Walk across the street to the beach, ride to the Hemmingway house, the cemetery, ride to the Fort, running along the beach. Dry Tortuga ferry
We booked a last minute trip to Key West. We were fortunate enough to find rooms at a reasonable cost (Thank you AARP!). The hotel is across the street from the beach. We truly enjoyed our stay here. We did not experience any of the problems that others had noted. We used the free shuttle into town (there was plenty of room on the shuttle). One day we rented bikes from the hotel to bike around the island. The bike rental was most convenient. The concierge was really helpful in securing us tickets for the ferry to Dry Tortuga (I highly recommend this trip, but you do have to book in advance). Priscella at the front desk was helpful in checking us in, letting us know about the activities, and even helped us with a booking to stay another night. The fresh chocolate chip cookies and virgin mojitos (between 3 and 6pm) were really good. Our room was spacious and comfortable. We took a quick swim in the pool, but mostly we were sightseeing around town and not in the hotel area for our trip. Even with the airport nearby, the area was quiet.
Comment from Hotel Management
Dec 12, 2017 by Tatiana Johnson , Hotel Management
Wow... What a pleasure to hear that you had such an amazing time with us! We aim to please! Thank you, for your review!
3 out of 5
by A verified traveler from Ontario canada

A little pricey for no breakfast

Posted Nov 28, 2017
Quick stay - room was fairly nice but the entire floor smells of something. I needs to open window to get rid of smell.
4 out of 5
Recommended
for Everyone
by A verified traveler from over seas visitor

Posted Nov 24, 2017
We did not have enough time to enjoy the facilities and very nice pool area. Shuttle bus every half hour to and from Key West very convenient. Room had a strong odour of something like Citronella Im guessing to keep Mosquitto's out? The Receptionist, Concierge and bus drivers were pleasant and helpful.
Comment from Hotel Management
Nov 27, 2017 by Tatiana, Hotel Management
Thank you, for your review. It was a pleasure being of service to you during your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Posted Nov 19, 2017
Very nice and rooms very spacious. Everything was great. Staff was always very nice and takes great care of accommodations.
Comment from Hotel Management
Nov 27, 2017 by Tatiana , Hotel Management
Thank you, for your response. It was absolutely our pleasure to be of service to you and your guest. We look forward too seeing you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mercer, PA

All the amenities you could every want.

Posted Nov 18, 2017
Pros: Shuttle service. Great caring, personable, and professional staff that goes out of their way to take care of you.
Cons: Nothing.
Location: Beach is right across from the hotel. Shuttle service gets you to downtown in a matter of a few minutes many times a day til midnight!
The Sheraton meets all the requirements of a great hotel. Shuttle service, great workforce, roomy and beautiful rooms. Great pool. So much in one place. All staff goes above and beyond to make sure your stay is a great one. Many thanks to all those who made our stay a very comfortable and memorable one.
Comment from Hotel Management
Nov 27, 2017 by Tatiana , Hotel Management
It was our pleasure, we enjoy what we do here! Thank you, for your nice comment and we look forward to helping you make more memories during your next trip!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Perfect location on the Atlantic side of Key West

Posted Nov 15, 2017
From a retired couple traveling without children viewpoint: Spacious room on 3rd floor overlooking lagoon with partial ocean view (Rm # 342) - no balcony. Large window in sitting area + bedroom providing open feeling. Comfy king bed, quality towels + linens, coffee maker, frig. Better views from side of bldg we were on (SW?). Best views from Ocean Front rooms with balcony - higher up best. Did not use swimming pool, but looked ok with bar + restaurant. Pool area surrounded by bldgs - not on ocean side. Excellent breakfast, lunch + light meals. Did not have dinner at resort. Excellent service from all staff - friendly, courteous, helpful. Concierge always available providing outstanding service. rented bicycles one day ($15) and rode along wide sidewalks adjacent to the ocean. We did not need rental car as airport + town shuttle always available with helpful, courteous drivers. This resort is in a scenic and quiet location away from the noisy and hectic town area, but only a short shuttle ride to great restaurants and all Key West sites and happenings.
Comment from Hotel Management
Nov 27, 2017 by Tatiana, Hotel Management
What lovely pictures! Thank you, very much for you detailed review! Happy Holiday's to you and your family! We look forward to hosting you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Port St Lucie, FL

Wedding Stay

Posted Nov 6, 2017
The location of the hotel was ideal and accommodated a friends wedding. Although the hotel accommodations were great, our stay for one night was extremely high. Very over priced and I felt that I could have found something else just as great for literally half the price. I live in Florida and paid less when traveling to Maui, Hawaii. Yes I said HAWAII!
Comment from Hotel Management
Nov 14, 2017 by Tatiana, Hotel Management
Thank you, Jackie. We appreciate your feedback!