Ratings based on 2,422 Verified Reviews

4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Venice, FL

Cleanest hotel in Key West

Posted Oct 11, 2017
Pros: Super clean and well decorated
Cons: Nothing
Location: Within walking distance to Duval. Drive in, park your car and walk everywhere.
Silver Palms is always our go to hotel due to proximity to Duval, size of rooms, cleanliness and awesome staff. If you are wanting to be comfortable and close to the action, this is the place to stay.
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Phillip, Thank you for your kind review. We are always happy to hear our guests enjoyed our hotel. Our location along with amenities make our property very unique and we are glad you had a relaxed well balanced vacation with us. On your next visit to Key West we look forward to accommodating you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Olathe, KS

Couldn’t be happiwr

Posted Oct 7, 2017
Start to finish, this hotel experience was wonderful. Warm, knowledgeable staff, quick check in/out, hassle free everything, clean, cold AC, & eco friendly! Great location, close walking distance to everything. Will absolutely stay again while in Key West!
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Genesa, Thank you for the kind review. We are always thrilled to read about our guests experience during their stay. I am pleased to note that you were satisfied with the level of service provided by our staff and that you enjoyed our Boutique Hotel in the heart of Old Town. Our goal is to ensure our guests leave with an exceptional experience and we are glad we met your expectations. Enhancing our guests amenities are a top priority and we appreciate all feedback. On behalf of our entire team we thank you for choosing Silver Palms Inn and look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from TNT

IRMA!!!!!

Posted Sep 12, 2017
Pros: Spotless! Location Parking
This hotel is spotless. Close to Duval Street although far from Mallory Square. Excellent parking. We evacuated before having breakfast so cannot comment. Helpful staff. I only stayed one night but I recommend. We got an early check in around 1pm which was great. Then at 6pm we received a letter saying that we had to leave before sunrise due to Governor Scott's mandatory evacuation order for visitors. We left at 4:30am. We were refunded our second night which was impressive since refunds from other hotels are taking a long time to hit our account. Great service Silver Palms Inn!
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Guest, Greetings from Sunny Key West and thank you for the grand review. It's a pleasure to know you enjoyed your stay with us. Our amenities combined with our exceptional staff make our hotel unique and I'm glad you thought so too. We are sorry to hear that you had to leave earlier because of disaster and look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Pros: Clean fresh rooms Large and spacious accommodations
Cons: Parking availability
Pleasant atmosphere and nice location. Clean swimming pool and nice pool area for sun-bathing
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for posting this review and sharing your comments following your recent stay with us. We are glad you enjoyed our comfy beds and modern rooms. It is always our goal to ensure our guest’s expectations are met and we are happy you had a pleasant experience. On your next visit to Key West we look forward to welcoming you again at Silver Palms Inn.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Great Experience. Wished that we could have stayed longer.....
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your review and we value your feedback! We are thrilled to learn that you wished to stay with us longer! Our entire team looks forward to the opportunity of welcoming you back very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from kansas city

Nice Hotel

Posted Sep 4, 2017
It was a nice hotel in a good location, however we felt like we overpaid after seeing some of the resorts with private beaches on the water. If we visit key west again we would stay somewhere else.
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Jayme, Thank you for taking the time to share details regarding your recent stay with us! We couldn’t agree more, our convenient location in old town makes it easy to explore some of Key West's best, like Duval Street! Silver Palms Inn one of the best hotels in our price category. Resorts with a private beach much more expensive than Silver Palms Inn.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great hotel

Posted Sep 2, 2017
Hotel is in the heart of downtown key west; close to every attraction, night market and night life, many good restaurants just within 10-15 min walks. Room is very clean, well organized and new! Hotel stuff are nice! Pool is nice and fun. This hotel is very good for family!
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Kenneth, What a lovely review! Thank you for sharing your comments following your recent stay with us. We are glad you enjoyed our setting. It is always our goal to ensure our guest’s expectations are met and we are happy you had a pleasant experience. On your next visit to Key West we look forward to welcoming you again at Silver Palms Inn.
5 out of 5
by A verified traveler from Florida

Stinks

Posted Aug 31, 2017
Stinks. Stinks. Stinks. Hggggggggggcxryyyhggggfffhhjj
5 out of 5
Recommended
for Everyone
by A verified traveler from Montréal

Our favorite spot in the Keys

Posted Aug 26, 2017
We loved our stay. The hotel is located in a quiet area, but in the meantime closed to everything. We thus used our car only to go at the Fort Zachary and the Smathers beach. The included breakfast was by far the best we had had compared to other hotels in terms of variety. You can rent a bike from the hotel and the rates are similar to the many private companies in the area.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Chantal, Happy you found it easy to get around and appreciated Key West‘s quieter atmosphere. Pleased you liked our breakfast. Nice that you felt like your stay was a good value overall. We hope you'll be back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Quebec

Perfect location

Posted Aug 24, 2017
Pros: Rooms were comfortable and the pool area.
Very nice hotel with a pool. Well located, 3 blocks from Duval Avenue. Walking distance to Southermost Point and to Mallory Square.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Johanne, Thank you for your wonderful review. So glad that you enjoyed our location and amenities. Knowing that we made such a positive impression on you with our service really makes my day as well as our entire team here. We look forward to you return.