Ratings based on 863 Verified Reviews

4.0 out of 5
86% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Keep looking...this place is trash.

Posted Aug 3, 2017
Pros: Nothing
Cons: Everything
Location: There aren't any...better have a car, or really good shoes...
We wanted a suite with kitchen amenities for our family of 5 to reduce food expenditures, and this hotel was one of two available during our vacation (the other was 500$ a night, so we chose this one). What an utter disappointment!!! The room was reminiscent of a bad motel6. The walls were cracking flaky pink paint. Busted up tile flooring. My son's sofa sleeper was full of broken springs. My daughter sliced her foot open in the hot tub (apparently there was broken glass from a busted light, thankfully I'm medically trained). The front office offered nothing but a fake "sorry". The hallway reeked of dead fish from all the "fishermen" staying there. There was consistently no parking, because of the "fishermen" and their boat trailers taking all the spots. There was no housekeeping, I had to consistently ask for fresh towels (oh, and everyone had to keep shoes on in the room otherwise our feet would be black from the filth). Out room was located next to the trash shoot, imagine the nightly banging of beer bottles being thrown down it. The location is not convenient to anything. Good thing we had a car, if not you'd have to walk quite a distance for the trolley (which was a waste of money as well, but that's for another review). Save your money for a better hotel!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

amazing beds!

Posted Jul 8, 2017
Pros: The beds, the size, the location
Cons: more amenities, like room service, free breakfast, air conditioning in the elevators!
Location: its 10-20 min from everything.
This condo was nice and spacious. Two bedrooms, a small living room and kitchen, a nice balcony, and two bathrooms. There were a lot of cracked tile, but it was at least glued down. The room was old, as were the appliances, but the linens and the mattresses were amazing. Most comfortable bed I have ever slept in. The staff was non-existent except for the front desk, and she was serviceable. There is not a lot of amenities, its a condo, but it is well stocked with towels, linens, beach towels, plates, cups, cooking utensils and eating utensils, pots and pans, etc. even dishwasher detergent, and the shower supplies were wonderful. The location is ok, its about 20 min from the southernmost point, and duval street, but we had our kids and were not doing the Duval crawl. I would stay there again.
Comment from Hotel Management
Jul 17, 2017 by Jared, Hotel Management
Glad you had a great time!
5 out of 5
Recommended
for Everyone
by A verified traveler from d

Very nice and comfortable

Posted Jun 4, 2017
Loved the room and place, pool was good too but not right on the beach. About 5 min drive from busy shopping and restaurants. Can rent bikes...hotel two minutes easy drive from dicks for deep sea fishing. Will come back.
2 out of 5
by A verified traveler

Posted May 28, 2017
Dirty, broken, uncomfortable furnishings. Management was no help...said they have nothing to do with the furnishings since they are individually owned. There was a syringe in the pond next to the pool. Would not stay there again.
4 out of 5
by DAVID

Posted May 16, 2017 on Hotels
Nice place clean friendly check in just wish the pool stayed open a little later Great staff job well done
Comment from Hotel Management
May 22, 2017
Glad you had a great time and thank you for the feedback! Come back and visit!
4 out of 5
by jienan

Good place for family stay in keywest

Posted Apr 19, 2017 on Hotels
I traveled with my family. It is a good place to stay. Full kitchen make cook family dinner a lot of easy. The condo is also well designed. It can comfortable sleep 6 people great for my family of 7. Highly recommend for family travel.
Comment from Hotel Management
Apr 20, 2017
Thank you! Glad you had a wonderful time. Come back and visit!
5 out of 5
by Michael

Keys west with adult kids

Posted Apr 18, 2017 on Hotels
Needed a room for 5 adults. Worked out great saved alot of money staying of duval street. The community van ran us into town and back and cab rides are 5.00 per person. Very close to beach area.
Comment from Hotel Management
Apr 20, 2017
Glad you had a wonderful time! Come back and visit!
3 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
The place was old comparing to the pictures they post on their website. The rooms had reaches and were not very clean. I was disappointed but it was good we didn't have to stay too long on the room because we had a busy vacation schedule.
Comment from Hotel Management
Apr 20, 2017
Thank you for the feedback! We are continuously renovating and rely on feedback. Thank you!
5 out of 5
by James

Great memories made in Key West

Posted Apr 16, 2017 on Hotels
Our family enjoyed our stay in Key West so much that we've already started planning for next year. We would love to come back fk Sunrise Suites - loved everything about it!
Comment from Hotel Management
Apr 20, 2017
So glad you are coming back to visit!
5 out of 5
by alexia

Awesome stay

Posted Apr 15, 2017 on Hotels
My stay was excellent overall. Check in was a breeze. I went to Key west with 3 other adults and we had plenty of space for the 4 of us. I love how the rooms had everything we needed from dishes to the blender. The pond on site is filled with turtles and fish who love cat food, ask the front desk if you can feed them; they love volunteers. Rent the mopeds on site!! It's the only logical way to get around in Key West. Leave your car parked. I will love to stay again and will definitely recommend to friends.
Comment from Hotel Management
Apr 20, 2017
So glad you had a wonderful time! Come back and visit!