Ratings based on 255 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 15, 2018
Pros: The continental breakfast was delicious.
Location: We were able to walk to the Hemingway house. The distance was further than advertised, however manageable to walk in 15 minutes.
The continental breakfast was a nice surprise and very nice! While we knew the room would be small, it was tight but manageable. However, the air conditioner continually ran never cooling the room or getting rid of the humidity in the room. Our clothes felt damp most of the time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Key West experience

Posted Jan 28, 2018
Pros: The Palms is about experiencing Key West. We are very happy with our stay and the staff.
Cons: Wifi system
This hotel is a true Key West experience. It is an older traditional building kept in immaculate condition. The room was small but in keeping with the age of the building. The street can be busy so just bring along ear plugs if you are a light sleeper. The other positive about the Palms was the nice breakfast served around the pool.
Comment from Hotel Management
Jan 29, 2018 by Indra, Reservations, Hotel Management
Thank you so much for letting us be part of your Key West adventure! We are glad to hear that you enjoyed your stay with us. Sorry for the wifi signal, we have talked already with the company to fix the problem. Again, thank you for staying with us at The Palms Hotel. We hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from sarasota, fl

Nice rooms in Old Town

Posted Dec 28, 2017
Very nice room, quiet neighborhood, continental breakfast with a nice assortment of items ranging from fresh fruit to hard boil eggs, breads, and cereals, walking distance to Old Town.
Comment from Hotel Management
Jan 19, 2018 by Indra Fernandez, Hotel Management
We're so glad you enjoyed your stay with us at The Palms! We hope to see you again soon! Remove Edit
4 out of 5
Recommended
for Everyone
by A verified traveler from Québec city, Québec Canada

Nice hotel, close to all amenities/attractions.

Posted Nov 15, 2017
Courteous staff. The hotel is very clean and well maintained.
Comment from Hotel Management
Nov 16, 2017 by MM, Hotel Management
Thank you for choosing The Palms for your stay in paradise. We hope you can visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2017
Everything was great from the moment I arrived The person who checked me in was wonderful The breakfast was excellent Everything was excellent I have no complaint
Comment from Hotel Management
Nov 9, 2017 by Guest Services, Hotel Management
Thank you for staying at The Palms! Our staff works really hard to make sure everyone enjoys their time here at The Palms and in Key West. It's always nice to hear that all the hard work has paid off! Thanks again for staying with us and we can't wait to see you again!
2 out of 5
by A verified traveler from Berlin

not again :-(

Posted Oct 31, 2017
Very poor value for my money. A tiny little room without a cupboard, dresser, table or chairs. No shelves in the bathroom. Very, very uncomfortable. With a bit of intelligence you could also set up a small room so that it is comfortable and usable. Overall, very uncomfortable, strong smell of washing powder and / or cleaning products, worn, air conditioning unit unfavorable and noisy, and so on ... The breakfast was very loveless, small offer, much plastic. I will never understand why a hotel instead of the right dishes and cutlery only cheapest plastic and Styrofoam offers. Instead of fresh food, there are mostly pre-packaged mass-produced goods. I know that Key West is expensive and did not expect luxury. But in a German youth hostel you are much better off for a third of the price. I would not book here anymo
Comment from Hotel Management
Nov 9, 2017 by Guest Services, Hotel Management
Thank you for staying with us. We're sorry the room wasn't as clean as you'd hoped, but we are in a historic home in Old Town Key West and we try to keep the room as fresh as possible. We do compare our prices to the guest houses and hotels around us to make sure we are competitively pricing ourselves. Unfortunately because of the lack of space in old town most of Key West can get very expensive in high season. ! We're sorry you did not find our free starter breakfast adequate, most guests tend to enjoy it. Thank you for taking the time to write your review of our property, your comments are very much valued.
5 out of 5
by Atinuke

Perfect

Posted Oct 21, 2017 on Hotels
Wonderful
Comment from Hotel Management
Nov 9, 2017
Thank you so much for staying with us while visiting paradise! We hope to see you again soon!
5 out of 5
by Rick

Posted Oct 11, 2017 on Hotels
Very nice hotel. Room was bright and clean with fresh updates although a little small. They are very dog friendly I would stay there again.
Comment from Hotel Management
Nov 9, 2017
Thank you for the kind review. And thank you for choosing The Palms and so glad you enjoyed your stay with us! We look forward to seeing you again at The Palms for your next trip to Key West!
4 out of 5
by Linda

Posted Oct 4, 2017 on Hotels
Comment from Hotel Management
Nov 9, 2017
Thank you so much for staying at The Palms while in Key West!
5 out of 5
by Sherrie

Posted Aug 14, 2017 on Hotels
An excellent place to stay. Very friendly, clean and a great location. Well recommended & looking forward to next year.
Comment from Hotel Management
Aug 18, 2017
Thank you for choosing to stay with us at The Palms! We are looking forward to seeing you next year!