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Overall, this is a nice resort but could use some updates. The bar staff was great, but the Valet could use some more organization. *Absolutely perfect location right on the ocean, and within seconds your on Duvall*
The staff in every department were very friendly, helpful and professional. The hotel is beautiful and very comfortable. We had a great time and felt very pampered. The only evidence of hurricane damage was the pier which was not open, presumably until it has been reinforced. Overall the experience ...
Clean, comfortable room with a peaceful water view. Prompt shuttle to town was a big plus. Friendly, helpful staff. Provided the Key West experience that I was hoping to find.
Pro: Room is large and comfortable. Location is convenient. Staff are nice. It also has complementary shuttle service to downtown if you need transportation. Con: This property seems to be relatively old and is NOT sound-proof. If you're a light sleeper, or you really care about noise level - or ...
We arrived after dark and the hotel looked a little questionable due to poor lighting and being across from the ocean. I mentioned this and we were upgraded to an ocean view. In the daylight we were much happier with our choice. The pool area was very spacious and relaxing. Hotel location was good. ...
Plus: Tremendous poolside and bar staff. Great location - well within walking distance to all Duval attractions, and right next to all boardwalk activities. Good food. Many activities can be facilitated directly at the resort. Minus: Rediculous daily “resort fee”, and unnecessary daily parking or ...
Excellent position about two minutes walk from all the restaurants in Duval Street. We had a two bedroom suite which comprised a small sitting area with small veranda, large beautifully equipped kitchen, two compact ensure bedrooms. Everything was very well maintained. Small, shallow ( max four feet) ...
We enjoyed our brief stay, that was cut short due to Hurricane Irma evacuation. The room was very nicely appointed except for the rock hard pillows. The hotel provided shuttle service to near Mallory Square. A huge plus. Don't forget to tip the driver. The hotel concierge desk provided us with some ...
We had a great time. The staff was very friendly. The folks at the front desk were very accommodating and the Lady that ran the breakfast really made us feel at home. She was extremely nice and the breakfast was very well presented.
lost my key card a couple times eh sh** happens right? they had no problem in replacing it cleaning always came while i was gone made everything look good and the beds are really comfortable
AC didnt work and had to move to a new room in which the refrigerator didnt work. Hot tub wasnt functioning. The place was pretty run down considering the price. You definitely pay for the location, not the experience.
rented a bike in Islamorada and rode down; locked up the bike in the front yard for pick up. Then,had a beautiful room overlooking the water, and was a few blocks from Fantasy Fest. Ideal.
The staff was the standout at this hotel. They went out of their way to accommodate a traveler who is probably somewhat older than their usual visitors, including finding me a step stool to get in the rather high bed, and buying a non-stick bath mat for me. Their recommendations for dining options ...
Great location between the two islands and close to airport, free rides to airport and back, I would stay here again!
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