Ratings based on 129 Verified Reviews

4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Denver

Worst hotel experience we've ever had!

Posted Dec 12, 2017
Pros: Nothing
Cons: Everything . . . facilities, cleanliness, staff, safety
Location: Keystone is beautiful but this particular condo complex does not belong under the title of a "Keystone Resort"
This condo was extremely dated and dirty. We were willing to overlook the filthiness, but then the trouble began. We had carried in sleeping children, set down our bags as we arrived late in the evening and immediately heard a huge commotion next door. It turns out that some people live in these condos as a permanent residence and there was an ugly domestic dispute going on . . . screaming, repulsive language, etc. It was literally in the shared hallway right outside our door. Then, the marijuana smoke started to flood into our room. My husband politely asked the couple to take things indoors, which they did, for about 5 minutes, before the screaming began again. Around 12:00, we had had enough and went to see about checking out. They offered to send their security over, but we certainly didn't want to remain next-door to them, especially after it would be obvious who called security on them. We asked for a refund for that night or at least the following night, as we had booked 2 nights. They refused. At 12:30, we did not feel safe, so we quietly packed our car back up and loaded our sleeping children. We had to drive to a nearby town to find somewhere to sleep. Even though the other hotel didn't have a room big enough to accommodate our party, they recognized that we needed a place to safely sleep for the night. They put us in a room and kindly rolled in extra beds. We called expedia and the resort for a few days and were denied any type of apology or refund.
4 out of 5
Recommended
for Everyone
by A verified traveler from MN

Nice place

Posted Dec 5, 2017
Finding the room was a little confusing at first and not very convenient to bring stuff to. Ski locker was easy to use. Room was nice. Kitchen was fully stocked and had all appliances.
5 out of 5
Recommended
for Everyone
by A verified traveler from Park City UT

Great Stay at Keystone and A Basin

Posted Nov 20, 2017
Pros: Great staff, great room, we had a great time.
Cons: There's no way to really improve it but the parking is sort of far for maybe older people or people with kids. There's stairs/ walking outside.
Location: Skiing and Snowboarding, great food, lots of fun.
This is a great condo. We've only stayed here once so I don't know if they're all the same or not but it had 1.5 bathrooms, a nice kitchen stocked with all the settings and cooking tools we needed, and a great fireplace and TV with onDemand cable and HBO movies. We were quite comfortable. There's a door to the deck from the living room and from the bedroom and our view was amazing.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Very nice hotel at Keystone.

Posted Oct 28, 2017
Excellent location. Property was well maintained.
5 out of 5
by Mark

This traveler left a rating score only Posted Sep 8, 2017 on Hotels
5 out of 5
by Sreenivas

This traveler left a rating score only Posted Aug 20, 2017 on Hotels
4 out of 5
by Clara Catalina

This traveler left a rating score only Posted Aug 4, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 31, 2017 on Hotels
4 out of 5
by Julie

Peace in paradise

Posted Jul 31, 2017 on Hotels
Love the area and the view was fantastic! Clean and fit all our needs. Very quiet too. Pack light since getting all your stuff to your condo is somewhat difficult.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 16, 2017 on Hotels