Ratings based on 763 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Honolulu, Hawaii

Excellent Base for Sights

Posted Oct 17, 2017
Pros: Comfortable bed. Beautiful lobby.
Cons: Coin operated laundry room could use another washer. (only 1 washer and 2 dryers). Breakfast dining area is small for capacity. Bathroom small.
Location: Mount Rushmore, Crazy Horse memorial, Bear Country, Wind Cave, Jewel Cave, Devil's Tower, Mammoth Site, Deadwood City
Excellent location for visiting many of South Dakota's attractions. Welcoming reception, beautifully western décor lobby, comfortable bed with large pillows, extra towels.
Comment from Hotel Management
Oct 18, 2017 by Front Office Mananger , Hotel Management
Thank you so much for choosing to stay at our hotel for your visit to the beautiful Black Hills! I greatly appreciate that you took the time to provide us with feedback on your experience at our hotel so we are able to continue to improve our hotel and services. I apologize that the guest laundry was not of adequate size as we do want to accommodate all of our guests needs. We hope that you still had a great stay and visit to the area. We hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy trip to Mt Rushmore

Posted Oct 12, 2017
Pros: It appeared to be a new or recently updated hotel. Decor was beautiful. Location seemed convenient to downtown area - though we were there in Oct.
Cons: Parking may have been short for high travel times. We had no problem in mid October.
Location: We were there for Mt Rushmore and Crazy Horse only as we passed through .
Late season trip. Beautiful hotel. Great barfood restaurant nextdoor for late arrival travelers (that was us). Good breakfast to start our day. Would love to stay there again and bring extended family.
Comment from Hotel Management
Oct 13, 2017 by Front Office Manager , Hotel Management
Thank you very much for choosing our hotel during your visit to the area! It's great that you enjoyed our hotel as well as the area! We apologize parking was tight at times, our staff is more than happy to help find a spot for you in the future! Thank you again for the feedback, we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, Az

SW SD

Posted Sep 28, 2017
Centrally located hotel for visiting Mt Rushmore, Custer State Park, Sylvan Lake, etc. Try Jane's Boardwalk Pizza.
5 out of 5
Recommended
for Everyone
by A verified traveler from Prior Lake, MN

Perfect location and typical Hol Inn awesomeness!

Posted Aug 25, 2017
Pros: 3 beds, great pool and awesome breakfast!
We had 3 beds at this hotel which worked out great for our 3 boys! The pool was pretty awesome and breakfast was great!
Comment from Hotel Management
Aug 31, 2017 by Front Office Mananger , Hotel Management
Thank you so much for choosing our hotel and for taking the time to place some feedback of your stay! We are so happy that our hotel and amenities were accommodating for you and your family! We hope you had a great overall visit to the area, we hope you visit us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Posted Aug 7, 2017
The staff knew what they were doing.They were helpful in recommending good restaurants.
Comment from Hotel Management
Aug 7, 2017 by Front Office Manager, Hotel Management
Thank you very much for choosing our hotel! We are very happy you enjoyed your visit and that our staff were accommodating during your stay with us! Thank you for placing a review, we hope to see you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Katy, TX

Location

Posted Aug 2, 2017
Keystone is a great location but the facilities are average and the town has no character. This is a 3 star hotel but you pay 4 star prices to be close to Mount Rushmore and Crazy Horse. Beds were comfortable and bathrooms clean so nothing real to complain about. Didn't use the pool. It was nice to have breakfast included. Just wish I'd have looked at Sylvan Lake.
Comment from Hotel Management
Aug 7, 2017 by Front Office Manager, Hotel Management
Thank you very much for choosing to stay at our hotel and for taking the time to provide us with some feedback on how your stay went. We are happy that our hotel met your expectations and that you were able to enjoy the area. There are a lot of beautiful places to stay in the Black Hills! We are very popular because of our proximity to Mount Rushmore and we are centrally located. I hope you had a great overall time and please visit the area again!
5 out of 5
Recommended
for Everyone
by A verified traveler from tulsa ok

Great hotel close to all the town activities

Posted Jul 31, 2017
We had very quiet room. Very good breakfast included.
Comment from Hotel Management
Aug 2, 2017 by Front Office Manager, Hotel Management
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tx

Nice, rustic hotel

Posted Jul 28, 2017
Great location--Close to Mt Rushmore, Custer State Park, Black Hills, Bear Country USA... Good walking distance to restaurants & shopping in downtown Keystone.
Comment from Hotel Management
Aug 2, 2017 by Front Office Manager, Hotel Management
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
4 out of 5
Recommended
for Everyone
by A verified traveler from utah

Close to Mt. Rushmore

Posted Jul 19, 2017 on Orbitz
We were glad we could get to our hotel quickly. Close to food and shopping.
Comment from Hotel Management
Jul 31, 2017 by Front Office Manager, Hotel Management
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
5 out of 5
by A verified traveler

Posted Jul 13, 2017 on Hotels
Great location for doing the evening show at Mt. Rushmore
Comment from Hotel Management
Jul 18, 2017 by Front Office Manager, Hotel Management
Thank you very much for staying with us! We are very happy that our hotel location worked our well to see the night lighting and Mount Rushmore. Thank you for the feedback, we hope to see you again in the future!